什么是 Employee Engagement？ | HR 术语表 | BambooHR
The emotional commitment employees feel towards their organisation and its goals.
Employee engagement is the extent to which people feel invested in their work and connected to their organisation's purpose. Engaged employees put in discretionary effort not because they must, but because they want to.
It is distinct from mere satisfaction. Engagement drives productivity, quality, retention and customer experience, making it one of the most closely watched people metrics.
Employers build it through good management, meaningful work, recognition, fair reward, development opportunities and a culture where people feel heard — often measured with tools such as eNPS or regular surveys.
