HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. 阅读更多
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. 阅读更多
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. 阅读更多
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. 阅读更多
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. 阅读更多
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. 阅读更多
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. 阅读更多
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. 阅读更多
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. 阅读更多
Appraisal
A structured review of an employee's performance, contribution and development over a set period. 阅读更多
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. 阅读更多
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. 阅读更多
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. 阅读更多
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. 阅读更多
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. 阅读更多
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. 阅读更多
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. 阅读更多
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. 阅读更多
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. 阅读更多
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. 阅读更多
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. 阅读更多
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. 阅读更多
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. 阅读更多
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. 阅读更多
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. 阅读更多
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. 阅读更多
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. 阅读更多
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. 阅读更多
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. 阅读更多
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. 阅读更多
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. 阅读更多
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. 阅读更多
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. 阅读更多
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. 阅读更多
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. 阅读更多
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. 阅读更多
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. 阅读更多
Cost of Turnover
The total financial impact of losing and replacing an employee. 阅读更多
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. 阅读更多
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. 阅读更多
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. 阅读更多
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. 阅读更多
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. 阅读更多
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. 阅读更多
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. 阅读更多
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. 阅读更多
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. 阅读更多
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. 阅读更多
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. 阅读更多
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. 阅读更多
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. 阅读更多
Employee Self-Service
Systems letting employees view and update their own HR information directly. 阅读更多
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. 阅读更多
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. 阅读更多
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. 阅读更多
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. 阅读更多
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. 阅读更多
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. 阅读更多
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. 阅读更多
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. 阅读更多
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. 阅读更多
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. 阅读更多
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. 阅读更多
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. 阅读更多
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. 阅读更多
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. 阅读更多
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. 阅读更多
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. 阅读更多
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. 阅读更多
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. 阅读更多
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. 阅读更多
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. 阅读更多
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. 阅读更多
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. 阅读更多
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. 阅读更多
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. 阅读更多
Headcount
The total number of employees in an organisation, team or category at a given point in time. 阅读更多
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. 阅读更多
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. 阅读更多
Holiday Pay
The pay an employee receives while taking their entitled annual leave. 阅读更多
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. 阅读更多
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. 阅读更多
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. 阅读更多
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. 阅读更多
Hybrid Work
A working model combining time in the workplace with time working remotely. 阅读更多
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. 阅读更多
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. 阅读更多
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. 阅读更多
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. 阅读更多
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. 阅读更多
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. 阅读更多
Job Description
A document setting out the purpose, duties and requirements of a specific role. 阅读更多
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. 阅读更多
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. 阅读更多
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. 阅读更多
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. 阅读更多
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. 阅读更多
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. 阅读更多
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. 阅读更多
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. 阅读更多
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. 阅读更多
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. 阅读更多
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. 阅读更多
Leave Management
The process of requesting, approving, tracking and reporting employee time off. 阅读更多
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. 阅读更多
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. 阅读更多
Line Manager
The person with direct responsibility for managing an individual or team's daily work. 阅读更多
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. 阅读更多
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. 阅读更多
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. 阅读更多
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. 阅读更多
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. 阅读更多
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. 阅读更多
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. 阅读更多
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. 阅读更多
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. 阅读更多
Moonlighting
Holding a second job or side business alongside one's main employment. 阅读更多
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. 阅读更多
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. 阅读更多
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. 阅读更多
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. 阅读更多
Notice Period
The advance warning either party must give before ending the employment relationship. 阅读更多
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. 阅读更多
Occupational Health
Services and practices that protect and promote employees' health at work. 阅读更多
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. 阅读更多
Offboarding
The structured process of managing an employee's departure from the organisation. 阅读更多
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. 阅读更多
One-to-One
A regular, private conversation between a manager and a team member. 阅读更多
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. 阅读更多
Outplacement
Support provided to departing employees to help them find new roles. 阅读更多
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. 阅读更多
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. 阅读更多
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. 阅读更多
Parental Leave
Unpaid, job-protected leave for parents to care for young children. 阅读更多
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. 阅读更多
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. 阅读更多
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. 阅读更多
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. 阅读更多
Peer Review
Feedback on an employee's performance gathered from their colleagues. 阅读更多
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. 阅读更多
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. 阅读更多
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. 阅读更多
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. 阅读更多
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. 阅读更多
Preboarding
Engagement and preparation activities between a signed offer and the first day. 阅读更多
Probation Period
An initial period of employment during which suitability for the role is assessed. 阅读更多
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. 阅读更多
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. 阅读更多
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. 阅读更多
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. 阅读更多
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. 阅读更多
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. 阅读更多
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. 阅读更多
Reference Check
Verification of a candidate's employment history and suitability with previous employers. 阅读更多
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. 阅读更多
Reskilling
Training employees for a substantially different role from the one they currently hold. 阅读更多
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. 阅读更多
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. 阅读更多
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. 阅读更多
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. 阅读更多
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. 阅读更多
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. 阅读更多
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. 阅读更多
Secondment
A temporary assignment of an employee to a different role, team or organisation. 阅读更多
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. 阅读更多
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. 阅读更多
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. 阅读更多
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. 阅读更多
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. 阅读更多
Skills Matrix
A grid mapping which employees hold which skills, and at what level. 阅读更多
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. 阅读更多
Span of Control
The number of direct reports a manager is responsible for. 阅读更多
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. 阅读更多
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. 阅读更多
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. 阅读更多
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. 阅读更多
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. 阅读更多
人才获取
The strategic, long-term function of attracting and hiring the people an organisation needs. 阅读更多
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. 阅读更多
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. 阅读更多
Training Needs Analysis
A systematic assessment of the gap between current and required skills. 阅读更多
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. 阅读更多
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. 阅读更多
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. 阅读更多
Upskilling
Developing employees' existing skills to meet evolving role and business needs. 阅读更多
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. 阅读更多
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. 阅读更多
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. 阅读更多
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. 阅读更多
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. 阅读更多
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. 阅读更多
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. 阅读更多
Works Council
A body representing employees in information and consultation with the employer. 阅读更多
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. 阅读更多
“理想即是我们现在所拥有的，与 Grouper 一起实现。”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
客户怎么说
理想即是我们现在所拥有的，与 Grouper 一起实现。
以我们的招聘速度，你没有时间去谷歌或观看视频教程。能够有人与我们对话并迅速提供切实解决方案，价值不可估量。他们的客户服务无与伦比。
与 Grouper 的工作关系非常出色。我们的账户经理友好、乐于配合且易于接触。他们的知识与专长非常棒，让我放心系统可以按预期工作。这为我们的团队减轻了很大压力。
实施过程一切顺利。Grouper 一直响应迅速，我们的账户经理认真尽责、灵活提供时间与帮助。即使现在系统已稳定，一旦我们发来邮件或提出问题，他们很可能在一小时内回复。
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
在大量交易中，卖方通常不参与转化。Moji 在其领域非常独特，因为他能进入人力资源从业者的思维，同时也理解业务，而且技术能力很强。他可以将其提升到所需的水平。这是同类最佳的解决方案包。
系统来来去去，人员可以通过交接来完成，但 Moji 的激情与能力有一种非常独特的地方。他一直在办公室，已会见并培训了所有人。这种水平的咨询并非 Everywhere 都有。
我们工作周的高达 85% 的时间都花在招募、合同和录用信处理上。现在，我会说我们的行政负担下降了约 40%，因为我们不再一个邮件接一个邮件地搜索信息。
在此之前我们没有 HR 系统，全部是手工和电子表格 Grouper 让一切变得如此简单，并且带来了真正的变革，不仅对我，对我们的管理层也是如此。他们不会再给我发邮件询问信息。我会说行政工作量下降了大约 40%。
他们在客户服务方面的出色表现让我印象深刻。我没想到可以通过邮件直接联系到具体现实的问题处理人。每当我们有任何疑问，他都会以往返最快的方式给予回应。问题也总能解决。相比于很多其他服务商那种给出通用响应或缺乏灵活性的情况，这里完全不同。
一开始，服务水平非常高。我们有机会与负责的客户经理一起工作，他非常出色。其服务导向强烈，愿意理解我们的需求与问题。他非常高效：我有请求时他总是立即回应，我们非常满意。
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
这是极具价值的。我们的客户经理现在是好朋友。他愿意随时参加电话会议，演示系统的某个特性，或逐步解释。我早上发出一封邮件，他在几小时内就回复。这种与人建立个性化联系的体验非常棒。
响应速度。它们总是非常迅速地处理事情。我们是一个大团队，梦想让事情变得更简单。有时我们会提出看起来可实现的想法，因此我们总是联系 Grouper。我掌握所有信息，不需要翻找物理文件或文件夹：一切都在平台上。无价！
与某些外包提供商相比，你不知道谁会回复或要等多久。而我总是给 Grouper 发邮件，他们会立即回复并总是设法找到解决方案。
自 2019 年起就与 Grouper 合作，我们视其为非常紧密的伙伴。我们也承认他们理解我们的业务。
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
与如 Grouper 这样的公司打交道的美妙之处在于。我们是一家小型中小企业，所需的支持恰恰是我们得到的。
Grouper 响应非常迅速，我们的账户经理知识广博，能给出创意并展示如何更充分地利用系统。服务非常顺畅：这是一次重大的变革，但团队反应迅速，信息共享也很好。
Grouper 的总部在爱尔兰，因此从我们的角度来看，沟通与所需支持更易获得。响应很有效，所有邮件都能及时回复。他们会跟进，如有需要，还会安排会议讨论问题并高效解决。
我们的账户经理很专业、反应迅速。迁移软件系统不是小事，我们联系频繁。他确保我按时拿到所需信息，沟通透明，因此我始终了解进展。
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
我会说服务非常易用、支持强、响应迅速。客户体验良好。与同一位账户经理建立关系后，我知道可以随时通话，且在提供支持方面有灵活性。与 Grouper 保持的一致性非常有价值。
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Grouper 的独特之处在于？我会说他们响应迅速、可靠且有支持力。当我们尝试自动化设置绩效评估时，他们多次通过共享屏幕演示如何正确设置。感谢 Grouper。
我们的账户经理非常非常有帮助，总是愿意参加电话会议。哪怕只是几分钟，但有人员沟通并共享屏幕要容易得多。最近，我想修改字段并更改工作标签。他很快就完成了。在其他系统上，我需要花时间摸索，通常需要一个小时才能达到。
Grouper 的方式非常有帮助，我个人也觉得这非常实用，因为它节省时间，最终也为公司省钱，因为我不再花时间去搜索信息。
如果需要联系并与我们的账户经理沟通，他会尽力找到解决方案。他对系统了解很深，因此技术知识非常扎实。我觉得通过联系他，我获得技术专业知识，他也会用解决方案解决其他问题。知道有 Grouper 作为客户的支持，我感到更有保障。
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
我只是需要一个让生活更轻松的工具，而不是到处都是手动记录。Grouper 非常有帮助，他们按照我的要求完成了全部设置，使我在系统中浏览信息更加方便。
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
我们一直有一个在 Grouper 的个人联系点，他非常亲力亲为，尤其在早期阶段。
因为我们所处行业关系，我们可能更关注客户服务方面的内容，这种响应性对我们非常重要。这帮助我对支持非常满意。我们的账户经理总是能及时回复，我也喜欢这种个人化的触感：有一个单一的参考联系人，这对我们客户来说就像熟悉的面孔一样值得信赖。
流利地说 HR。
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