Koronet is a technology company developing software solutions for the insurance and financial services sectors. Its products help clients manage complex regulatory requirements, automate underwriting processes, and deliver better customer experiences through digital platforms. As Koronet's own team grew, the HR processes supporting that team remained largely manual, creating inefficiencies that the business could no longer afford to accept.
The organisation's approach to HR administration was characterised by paper. New employee contracts were printed, signed by hand, and filed physically. Leave requests required a written form submitted to the office manager. Performance reviews were conducted through emailed templates that were difficult to track, easy to lose, and impossible to analyse in aggregate. The HR team recognised that this approach was unsustainable but had not found a system that offered both the functionality they needed and the ease of use that would drive adoption.
BambooHR addressed both concerns. The platform's intuitive interface meant that employees and managers could navigate it confidently without extensive training, and its workflow automation capabilities allowed the HR team to eliminate paper from virtually every routine HR process. From offer letters to leaver documentation, every step of the employee lifecycle could now be managed digitally.
The transition to paperless HR was completed within the first month of implementation. Employees signed documents electronically, leave requests were submitted and approved through the mobile app, and performance review templates were configured in the system with automated reminders sent to all participants at the appropriate stage of each cycle. The physical filing cabinets that had housed employee documentation were gradually emptied and their contents archived digitally.
Onboarding satisfaction improved markedly. The structured digital onboarding experience replaced an ad hoc process that varied depending on which manager a new employee joined and how familiar that manager was with the company's induction procedures. Onboarding NPS scores, measured for the first time through BambooHR's survey tools, were three times higher than the informal feedback collected under the previous approach.
Performance review completion rates improved significantly as the automated reminder system ensured that no review was overlooked and no deadline slipped without follow-up. The time required to complete each review cycle fell by 40%, and managers reported that the guided prompts within the system helped them give more specific and useful feedback than they had managed through unstructured email templates.
