Stage 10: Customer Success
A customer success partnership for the life of your platform
A named account manager, regular business reviews and a relationship built around your outcomes, so the value keeps growing long after go-live.
Part of the Grouper customer journey: stage 10 of 12, Customer Success.
Grouper is not a transaction. Our customer success partnership pairs you with a named account manager who knows your organisation, runs regular reviews and helps you get more from the platform every quarter.
We measure success by your outcomes: adoption, efficiency and the value HR technology delivers to your business.
Why Grouper
A European HR technology consultancy, not just a reseller
Grouper is an Irish company with consultants across Europe and the Middle East. We deliver the whole engagement, from first discovery workshop to long-term optimisation. BambooHR is one component of what we do.
European implementation partner
An Irish company with offices in London, Belfast, Dublin, Dubai and Kuwait, delivering across the region in your time zone.
Local specialist teams
Local consultants, accredited project managers, HR, technical, API, security and integration specialists on every engagement.
White glove service
Complimentary implementation, migration, training and Platinum Support, included at the same subscription price as buying direct.
Long-term account management
A named account manager, quarterly business reviews and a partnership that runs for the life of your platform.
Signature view
A continuous improvement loop
Operation is a cycle, not a hand-off. Select a stage of the loop, and see the support tier that fits your needs.
Run day to day
Local helpdesk support and admin-as-a-service keep the platform running for your people, in your time zone.
- Local helpdesk
- Admin-as-a-service
- Release management
What the partnership includes
Named account manager
One person who knows your organisation and owns your success.
Business reviews
Quarterly reviews of adoption, configuration and new opportunities.
Roadmap alignment
We keep your platform aligned to your evolving HR strategy.
Outcome tracking
We measure and report on the value you are getting.
Frequently asked questions
Is account management chargeable?
A dedicated account manager and quarterly business reviews are included as standard in our white-glove partnership.
Real Support. Real Results. Real Transformation.
Trusted HR, delivered locally by Grouper
Let us show you what a European partner delivers
Talk to Grouper about customer success, or about a complete engagement from discovery through implementation, support and continuous improvement.
