โThe ideal is what we have now with Grouper.
โWith our rate of hiring, you don't have time to go googling or looking at a video tutorial. The fact that we have somebody to talk to and give us practical solutions really quickly is invaluable. Their customer service is second to none.
โThe working relationship with Grouper has been fantastic. Our account manager is friendly, accommodating, and approachable. Their knowledge and expertise has been great and there is great reassurance that I can let the system do what it's meant to do. It's taken a lot of pressure off our team.
โThe implementation all went well. Grouper was always responsive and our account manager is diligent and on the ball, and flexible in terms of the time and help they've provided us. Even now that the system is established, any time we send an email or have a query, they'll more than likely be back within the hour.
โIt would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
โIn a lot of transactions, the seller isn't involved in the transformation. Moji is quite unique in his field because he gets into the mind of the HR practitioners but he also understands the business, and he's also very technical. He can dial it up to where he needs to be. It was the best in class package.
โSystems come and go and people can work through handovers but there's something very unique about how passionate and capable Moji is. He's been in the office and he's met and trained everybody. That level of consulting, you don't find everywhere.
โUp to 85% of our working week was taken up with handling recruitment, contracts and offer letters. Now, I would say our admin burden is down by 40% because we're not hunting through email after email.
โWe didn't have a HR system before; it was all manual and on spreadsheets. Grouper made everything so easy and it's been a real change, not just for me but for our managers. They're not emailing me asking for information. I'd say it's reduced the admin side by around 40%.
โIt's the customer service that they've excelled in. I was surprised that you could email a specific individual with an issue. The minute we have any query, he's back the quickest I've ever seen. And it's always solved. There's none of what you see with many other providers where the provider emails you with a generic response or there's no flexibility.
โAt the very beginning, the service level was very high. We had the chance to work together with our account manager, who was brilliant. He's so service oriented, and he wants to understand our needs and our issues. He's so quick: when I have a request he always responds immediately, and we are really happy.
โWith many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
โIt's hugely valuable. Our account manager is a good friend at this stage. He'll happily jump on a call to show a particular feature of the system or explain it step by step. I send an email in the morning and he is back in a couple of hours. It's great to have someone on a personal level you can interact with.
โSpeed of response. They always tackle things very quickly. We're a large team, and we dream of making things a bit easier. Sometimes we come up with ideas that we think are achievable, so we always reach out to Grouper. I have all the information accessible, I don't have to go for a physical file or folder: everything is there on the platform. Priceless!
โWith some outsourced providers, you don't know who's going to reply or how long you're going to wait. Whereas I just always email Grouper and they get straight back and will always try to find a solution.
โWe've been with Grouper since 2019 and see them as a very close partner. We would also recognise that they understand our business.
โGrouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
โThat's the beauty of dealing with a company like Grouper. We're a small SME and the kind of support that we need is exactly what we're getting.
โGrouper is very responsive and our account manager has great knowledge, and is able to give us ideas and show us how to utilise the system even more. The service has been very smooth: it's a big change, but the team has been very responsive and also good at sharing information.
โGrouper are based in Ireland so, from our perspective, it was a lot easier in terms of communication and the support we needed. They're very effective, they answer all our emails in a timely manner. They follow up and, if we need, they organise meetings to discuss issues, and they resolve them effectively.
โOur account manager was on the ball and really responsive. It's not a small task to move software systems so we were in contact quite a lot. He made sure I got what I needed back in time. I was kept in the loop, and the communication was very transparent so I always knew what was happening.
โAt the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
โI would say the service is very user friendly, supportive, with quick response times. The customer experience is good. And having had the same account manager to build that relationship with, I know that I can jump on a call, and there's flexibility in terms of how that support can be provided. This consistency we get with Grouper is very valuable.
โGrouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
โWhat's unique about Grouper? I would say they are very responsive, reliable and supportive. When we tried to set up performance reviews automatically to the system, we had a couple of calls where they shared a screen to show me how to set it up properly. Thanks to Grouper.
โOur account manager is very, very helpful and will always jump on a call. It could just be a couple of minutes but it's so much easier to talk to someone and share the screen. Recently, I wanted to amend a field and change the job tab. He did that really quickly. On other systems, I have spent time trying to work something out and perhaps eventually getting there, but it took an hour.
โGrouper's way is very helpful and personally I find that really useful because it saves time and at the end of the day, that's saving the company money because I'm not wasting time searching for information.
โI feel like if I need to reach out and speak to our Account Manager, he'll try his best to find a solution. He knows the system really well so his technical knowledge is really good. I feel that, by going to him, I get technical expertise and he tries to sort out other problems with the solution. Knowing that I've got Grouper to support us as a customer, makes me feel more reassured.
โWhat makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
โI just needed something that would make my life easier instead of having manual records everywhere. Grouper were so helpful, they did all the setup as per what I'd asked and that made it easier for me to navigate around the system with the information already there.
โI found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
โWe implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
โWe've always dealt with a personal point of contact at Grouper, who was very hands-on, especially in the early stages.
โBecause of the industry we're in, we probably pay more attention to the customer service aspects and that responsiveness is hugely important to us. That's assisted me in being so satisfied with the support. Our account manager is always good at getting back and I've enjoyed how it's a personal touch: having that single point of reference is really helpful, just as our clients like having a familiar face they can trust.
โWe used to spend two days on payroll. Now it takes about 20 minutes. The integration with time tracking is seamless.
โBefore BambooHR, we had employee data in spreadsheets, email, and filing cabinets. Now everything is in one place and actually accurate.
โOur managers are remote and love that they can approve time-off requests from their phones. The app is beautiful and actually works.
โOpen enrolment used to be a nightmare. With BambooHR, employees do it themselves and the data goes straight to our carriers.
โOur employees love being able to check their balances and request time off from their phones. Managers love the calendar view.
โOur remote team finally feels connected. The community feed has changed how we celebrate wins and share news across time zones.
โWe reduced voluntary turnover by 18% after starting to share total rewards statements. People didn't realise how much we were investing in them.
โWe ran our first eNPS survey and were genuinely surprised by the results - both good and bad. Now we know exactly where to invest our energy.
โBambooHR's wellbeing surveys helped us catch a burnout wave in our engineering team before we lost anyone. It's become part of how we manage.
โWe run a staffing agency with hundreds of active placements at any given time. Project pay rates made our payroll manageable for the first time.
โWe connected BambooHR to our ATS, background check provider, and LMS in one afternoon. The integrations marketplace made it incredibly easy.
โI submitted a feature request in March and it was in the product by June. BambooHR actually listens and ships fast.
โFor the first time, I can walk into a board meeting with real HR data instead of estimates. BambooHR made our people function a strategic asset.
โFinance and HR used to speak completely different languages. BambooHR gave us a single source of truth that both teams trust.
โBambooHR gave my team back 5 hours a week we used to spend on manual tasks. Now we actually do strategic work.
โWe automated user provisioning and deprovisioning across 8 systems. IT saves 3 hours per new hire and we've eliminated security gaps from manual offboarding.
โWe set up BambooHR the week we got our Series A. Three years and 200 employees later, it's still the backbone of our people operations.
โWe're a 45-person company and BambooHR makes us look and feel like a Fortune 500 when it comes to HR. Our employees love it.
โWe grew from 150 to 400 employees in two years. BambooHR scaled right along with us without us ever needing to rip and replace.
โWe evaluated every major HR platform. BambooHR won because it had enterprise features without the enterprise complexity. Implementation took weeks, not months.
โWe onboard 30 new nurses a month. BambooHR cut our onboarding paperwork time by 60% and new hires actually complete their forms before day one.
โOur construction crews work across three states. BambooHR finally gave us one place to manage certifications, time tracking, and payroll compliance.
โAs a nonprofit, every dollar counts. BambooHR's pricing is transparent and the time it saves our lean HR team is worth every penny.
โBambooHR's ATS cut our time-to-hire from 45 days to 22. Our hiring managers actually use it because it's not complicated.
โAudits used to keep me up at night. Now every access event is logged, permissions are granular, and I can pull a clean data report in three minutes. BambooHR gave us the governance framework we needed.
โManaging shift rosters for 1,400 people across multiple properties was a nightmare. BambooHR gave us visibility, cut no-show risk, and gave team leaders the data they needed without calling HR every hour.
โWe went from annual reviews nobody took seriously to quarterly conversations backed by real goal data. Employee satisfaction scores for the performance process went from 42% to 79% in one cycle.
โWe manage paid staff and volunteers with completely different contract types. BambooHR let us keep them separate but visible in one system, which was a genuine breakthrough for a small HR team like ours.
โLinking time tracking to project codes was the feature that sold us. Now our payroll matches our project cost reports for the first time in ten years. That alone paid for the system.
โWe onboard 400 seasonal workers in a 6-week window every Christmas. BambooHR cut our per-hire admin time by two-thirds and meant our stores had staff in place on day one instead of day five.
โI joined as employee 38 and we were still using a WhatsApp group to track annual leave. Within 90 days of BambooHR going live, I could tell the board exactly how many people we had, where they sat, and what our average tenure was.