Grouper is BambooHR’s authorised partner for Ireland, the UK, Europe and MEA. White glove services included at no additional cost.Why Grouper
Support

Stage 11: Continuous Improvement

Continuous improvement that keeps the platform getting better

A prioritised backlog of enhancements, benchmarking and optimisation, worked through with you so the platform never stands still.

Part of the Grouper customer journey: stage 11 of 12, Continuous Improvement.

The best HR platforms are never finished. Grouper treats optimisation as an ongoing service: a prioritised backlog of enhancements, regular benchmarking and targeted improvements delivered on a steady cadence.

As your organisation changes, so does the platform, so it keeps fitting how you actually work.

Why Grouper

A European HR technology consultancy, not just a reseller

Grouper is an Irish company with consultants across Europe and the Middle East. We deliver the whole engagement, from first discovery workshop to long-term optimisation. BambooHR is one component of what we do.

European implementation partner

An Irish company with offices in London, Belfast, Dublin, Dubai and Kuwait, delivering across the region in your time zone.

Local specialist teams

Local consultants, accredited project managers, HR, technical, API, security and integration specialists on every engagement.

White glove service

Complimentary implementation, migration, training and Platinum Support, included at the same subscription price as buying direct.

Long-term account management

A named account manager, quarterly business reviews and a partnership that runs for the life of your platform.

100+European implementations
96%Customer satisfaction
5Offices across Europe and MEA
SilverEcoVadis sustainability rating

Signature view

A continuous improvement loop

Operation is a cycle, not a hand-off. Select a stage of the loop, and see the support tier that fits your needs.

Operate

Run day to day

Local helpdesk support and admin-as-a-service keep the platform running for your people, in your time zone.

  • Local helpdesk
  • Admin-as-a-service
  • Release management
StandardLocal helpdesk in your time zone
PlatinumPriority response and a named contact
24/7/365Round-the-clock operational cover

How we keep improving

Improvement backlog

A living, prioritised backlog of enhancements worked through with you.

Benchmarking

Regular comparison against best practice to find the next opportunity.

Targeted optimisation

Focused improvements to configuration, workflows and integrations.

Annual health review

A structured annual review that resets priorities for the year ahead.

100+European implementations delivered
96%Average customer satisfaction
40%Less HR admin after automation
WeeksTypical time to go live

Frequently asked questions

Is continuous improvement included?

Ongoing optimisation and an annual gap assessment are part of our white-glove partnership, with larger enhancements scoped as needed.

Real Support. Real Results. Real Transformation.

Trusted HR, delivered locally by Grouper

#1
G2 Leader for SMB HR software
34,000+
organisations run on BambooHR
2.9M+
employees use BambooHR every day
96%
customer satisfaction rating
100+
European implementations by Grouper
EcoVadis SilverSOC 2 Type IIGDPR-compliant EU data hosting

Let us show you what a European partner delivers

Talk to Grouper about continuous improvement, or about a complete engagement from discovery through implementation, support and continuous improvement.

Contact us

Trusted by 30,000+ companies worldwide

The BambooHR family is growing, like bamboo. Just like its namesake, the family of 30,000+ customers keeps growing.