Những tiếng nói trong Lãnh đạo • 8 PHÚT ĐỌC
Năm Bài học từ Năm Đầu tiên của Tôi với vai trò Chief People Officer
APR 1, 2026
Chuyển đổi từ HR Director sang CPO lớn hơn so với tiêu đề chức danh gợi ý. Dưới đây là năm bài học khó khăn nhất mà một CPO mới đã học được trong mười hai tháng đầu tiên.
Bài học 1: đồng hồ tín nhiệm bắt đầu từ ngày đầu tiên
The first 90 days of a CPO role are a credibility audit. Every conversation you have, every commitment you make or fail to make, every decision you visibly take part in or avoid, is being assessed by the leadership team and the HR function. I underestimated how much senior leaders would test my judgement early, not through formal challenges but through the problems they brought me and watched how I handled them. The lesson: be visible, have a clear perspective, and follow through on everything you commit to in those first 90 days, even if it is uncomfortable.
Bài học 2 và 3: hiểu doanh nghiệp và chọn đúng trận đánh
Lesson two: spend the first month understanding the business before proposing any HR changes. Talk to the CFO, the COO, the heads of the major business units. Understand what keeps them up at night. The most credible HR strategy is the one that speaks directly to those concerns. Lesson three: you cannot fight every battle in your first year without losing the war. Identify the two or three changes that will have the most visible impact and execute them excellently. A small number of well-delivered improvements builds more credibility than a large number of partially completed initiatives.
Bài học 4 và 5: xây dựng đội HR và chấp nhận sự mơ hồ
Lesson four: the quality of your HR team determines the quality of your function. I spent too long trying to improve outcomes through process changes when the real constraint was capability in the team. Invest early in developing your best people and be willing to make difficult decisions about those who are not performing. Lesson five: the CPO role operates in permanent ambiguity. You will make decisions with incomplete data, in situations where there is no clearly right answer, and where the consequences will not be visible for months. Building comfort with that ambiguity, and the discipline to make a decision and own it rather than waiting for certainty, is the defining skill of the role.
