HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Läs mer
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Läs mer
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Läs mer
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Läs mer
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Läs mer
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Läs mer
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Läs mer
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Läs mer
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Läs mer
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Läs mer
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Läs mer
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Läs mer
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Läs mer
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Läs mer
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Läs mer
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Läs mer
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Läs mer
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Läs mer
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Läs mer
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Läs mer
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Läs mer
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Läs mer
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Läs mer
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Läs mer
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Läs mer
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Läs mer
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Läs mer
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Läs mer
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Läs mer
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Läs mer
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Läs mer
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Läs mer
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Läs mer
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Läs mer
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Läs mer
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Läs mer
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Läs mer
Cost of Turnover
The total financial impact of losing and replacing an employee. Läs mer
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Läs mer
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Läs mer
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Läs mer
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Läs mer
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Läs mer
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Läs mer
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Läs mer
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Läs mer
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Läs mer
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Läs mer
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Läs mer
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Läs mer
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Läs mer
Employee Self-Service
Systems letting employees view and update their own HR information directly. Läs mer
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Läs mer
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Läs mer
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Läs mer
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Läs mer
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Läs mer
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Läs mer
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Läs mer
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Läs mer
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Läs mer
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Läs mer
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Läs mer
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Läs mer
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Läs mer
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Läs mer
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Läs mer
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Läs mer
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Läs mer
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Läs mer
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Läs mer
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Läs mer
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Läs mer
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Läs mer
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Läs mer
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Läs mer
Headcount
The total number of employees in an organisation, team or category at a given point in time. Läs mer
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Läs mer
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Läs mer
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Läs mer
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Läs mer
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Läs mer
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Läs mer
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Läs mer
Hybrid Work
A working model combining time in the workplace with time working remotely. Läs mer
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Läs mer
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Läs mer
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Läs mer
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Läs mer
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Läs mer
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Läs mer
Job Description
A document setting out the purpose, duties and requirements of a specific role. Läs mer
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Läs mer
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Läs mer
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Läs mer
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Läs mer
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Läs mer
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Läs mer
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Läs mer
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Läs mer
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Läs mer
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Läs mer
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Läs mer
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Läs mer
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Läs mer
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Läs mer
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Läs mer
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Läs mer
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Läs mer
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Läs mer
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Läs mer
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Läs mer
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Läs mer
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Läs mer
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Läs mer
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Läs mer
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Läs mer
Moonlighting
Holding a second job or side business alongside one's main employment. Läs mer
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Läs mer
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Läs mer
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Läs mer
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Läs mer
Notice Period
The advance warning either party must give before ending the employment relationship. Läs mer
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Läs mer
Occupational Health
Services and practices that protect and promote employees' health at work. Läs mer
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Läs mer
Offboarding
The structured process of managing an employee's departure from the organisation. Läs mer
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Läs mer
One-to-One
A regular, private conversation between a manager and a team member. Läs mer
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Läs mer
Outplacement
Support provided to departing employees to help them find new roles. Läs mer
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Läs mer
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Läs mer
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Läs mer
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Läs mer
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Läs mer
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Läs mer
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Läs mer
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Läs mer
Peer Review
Feedback on an employee's performance gathered from their colleagues. Läs mer
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Läs mer
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Läs mer
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Läs mer
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Läs mer
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Läs mer
Preboarding
Engagement and preparation activities between a signed offer and the first day. Läs mer
Probation Period
An initial period of employment during which suitability for the role is assessed. Läs mer
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Läs mer
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Läs mer
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Läs mer
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Läs mer
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Läs mer
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Läs mer
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Läs mer
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Läs mer
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Läs mer
Reskilling
Training employees for a substantially different role from the one they currently hold. Läs mer
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Läs mer
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Läs mer
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Läs mer
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Läs mer
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Läs mer
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Läs mer
Lönjämförelse
Comparing pay for roles against external market data to inform reward decisions. Läs mer
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Läs mer
Secondment
A temporary assignment of an employee to a different role, team or organisation. Läs mer
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Läs mer
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Läs mer
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Läs mer
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Läs mer
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Läs mer
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Läs mer
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Läs mer
Span of Control
The number of direct reports a manager is responsible for. Läs mer
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Läs mer
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Läs mer
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Läs mer
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Läs mer
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Läs mer
Talanganskaffning
The strategic, long-term function of attracting and hiring the people an organisation needs. Läs mer
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Läs mer
Tid och närvaro
Systems and processes for recording when employees work and are absent. Läs mer
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Läs mer
Total belöning
The full package of pay, benefits and non-financial rewards an employee receives. Läs mer
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Läs mer
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Läs mer
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Läs mer
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Läs mer
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Läs mer
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Läs mer
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Läs mer
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Läs mer
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Läs mer
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Läs mer
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Läs mer
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Läs mer
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Läs mer
Works Council
A body representing employees in information and consultation with the employer. Läs mer
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Läs mer
“Det idealiska är det vi har nu med Grouper.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Vad våra kunder säger
Det idealiska är det vi har nu med Grouper.
Med vår anställningshastighet har du inte tid att googla eller titta på instruktionsvideor. Att vi har någon att prata med och få praktiska lösningar mycket snabbt är ovärderligt. Deras kundtjänst är oöverträffad.
Samarbetet med Grouper har varit fantastiskt. Vår kontoansvarig är vänlig, tillmötesgående och tillgänglig. Deras kunskap och expertis har varit utmärkt och det finns stor trygghet i att jag kan låta systemet göra vad det är menat att göra. Det har lättat mycket av pressen på vårt team.
Genomförandet gick helt smidigt. Grouper var alltid lyhörd och vår kontoansvarig är noggrann och snabb, och flexibel när det gäller tid och hjälp de har gett oss. Även nu när systemet är etablerat kommer nästan alltid tillbaka inom timmen.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
I många transaktioner är säljaren inte involverad i omvandlingen. Moji är ganska unik inom sitt område eftersom han går in i HR-praktikernas sinne men han förstår också verksamheten, och han är också mycket teknisk. Han kan anpassa sig till där han behöver vara. Det var den bästa i klassen-paketet.
System kommer och går och människor kan arbeta igenom överlämningar, men det finns något mycket unikt med hur passionerad och kapabel Moji är. Han har varit på kontoret och träffat och utbildat alla. Den nivån av konsultarbete hittar man inte överallt.
Upp till 85 % av vår arbetade vecka ägnades åt rekrytering, kontrakt och erbjudandedokument. Nu skulle jag säga att vår administrativa börda har minskat med 40 % eftersom vi inte jagar igenom e-post efter e-post.
Vi hade inget HR-system tidigare; allt var manuellt och i kalkylblad. Grouper gjorde allt så enkelt och det har varit en verklig förändring, inte bara för mig utan för våra chefer. De skickar inte längre e-post med information. Jag skulle säga att det har minskat den administrativa sidan med omkring 40 %.
Det är kundtjänsten som de har utmärkt sig i. Jag blev förvånad över att du kunde skicka e-post till en specifik person med ett problem. Så fort vi har någon fråga är han tillbaka snabbast jag någonsin har sett. Och det är alltid löst. Det finns inget av det du ser hos många andra leverantörer där leverantören skickar dig ett generiskt svar eller det finns ingen flexibilitet.
I början var servicenivån mycket hög. Vi hade möjlighet att arbeta tillsammans med vår kontoansvarig, som var fantastisk. Han är så serviceinriktad och vill förstå våra behov och våra problem. Han är så snabb: när jag har en begäran svarar han alltid omedelbart, och vi är verkligen nöjda.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Det är mycket värdefullt. Vår kontoansvarig är en god vän vid det här laget. Han hoppar gärna på ett samtal för att visa en särskild funktion i systemet eller förklara den steg för steg. Jag skickar ett e-postmeddelande på morgonen och han är tillbaka om några timmar. Det är fantastiskt att ha någon på ett personligt sätt du kan interagera med.
Snabbhet i svar. De tar itu med saker mycket snabbt. Vi är ett stort team och vi drömmer om att göra saker lite enklare. Ibland kommer vi på idéer som vi tror är genomförbara, så vi vänder oss alltid till Grouper. Jag har all information tillgänglig, jag behöver inte gå till en fysisk fil eller mapp: allt finns där på plattformen. Prisvärt!
Med vissa outsourcade leverantörer vet man inte vem som kommer svara eller hur länge man kommer vänta. Medan jag alltid mailar Grouper och de svarar direkt och försöker alltid hitta en lösning.
Vi har varit med Grouper sedan 2019 och ser dem som en mycket nära partner. Vi skulle också erkänna att de förstår vår verksamhet.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Det är det som gör det underbart att arbeta med ett företag som Grouper. Vi är ett litet SME och den typ av stöd vi behöver är exakt vad vi får.
Grouper är mycket responsivt och vår kontoansvarig har stor kunskap och kan ge oss idéer och visa hur man utnyttjar systemet ännu mer. Tjänsten har varit mycket smidig: det är en stor förändring, men teamet har varit mycket responsivt och också bra på att dela information.
Grouper är baserat i Irland så från vårt perspektiv var det mycket enklare när det gäller kommunikation och det stöd vi behövde. De är mycket effektiva, de svarar på alla våra e-postmeddelanden i god tid. De följer upp och, om vi behöver, ordnar de möten för att diskutera frågor och de löser dem effektivt.
Vår kontoansvarig var på bollen och mycket responsiv. Det är inget litet uppdrag att flytta mjukvarusystem så vi var i kontakt ganska ofta. Han såg till att jag fick det jag behövde i tid. Jag hölls informerad och kommunikationen var mycket transparent så jag visste alltid vad som hände.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Jag skulle säga att tjänsten är mycket användarvänlig, stödjande, med snabba svarstider. Kundupplevelsen är bra. Och med samma kontoansvarig för att bygga relationen vet jag att jag kan ta ett samtal, och det finns flexibilitet när det gäller hur stödet kan tillhandahållas. Denna konsekvens som vi får med Grouper är mycket värdefull.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Vad är unikt med Grouper? Jag skulle säga att de är mycket lyhörda, pålitliga och stöttande. När vi försökte sätta upp prestationsrecensioner automatiskt i systemet hade vi ett par samtal där de delade skärm för att visa mig hur man sätter upp det korrekt. Tack vare Grouper.
Vår kontoansvarig är mycket, mycket hjälpsam och kommer alltid att hoppa på ett samtal. Det kan bara vara ett par minuter men det är så mycket enklare att prata med någon och dela skärmen. På sistone ville jag ändra ett fält och ändra jobbladet. Han gjorde det mycket snabbt. På andra system har jag spenderat tid med att försöka lista ut något och kanske till slut nått fram, men det tog en timme.
Grouper-sättet är mycket hjälpsamt och personligen finner jag det verkligen användbart eftersom det sparar tid och i slutändan sparar det företaget pengar eftersom jag inte slösar tid på att söka efter information.
Jag känner att om jag behöver nå ut och prata med vår Kontoansvarig kommer han att göra sitt bästa för att hitta en lösning. Han känner systemet väldigt bra så hans tekniska kunskap är mycket bra. Jag känner att genom att gå till honom får jag teknisk expertis och han försöker ordna andra problem med lösningen. Att veta att jag har Grouper som stöd som kund gör mig mer lugn.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Jag behövde bara något som skulle göra mitt liv enklare än att ha manuella register överallt. Grouper var så hjälpsamma, de gjorde all uppsättning som jag bett om och det gjorde det enklare för mig att navigera i systemet med informationen som redan fanns där.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Vi har alltid haft en personlig kontakt hos Grouper, som var mycket handlingskraftig, särskilt i de tidiga skedena.
På grund av branschen vi verkar i uppmärksammar vi förmodligen mer kundtjänsten och den responsiviteten är mycket viktig för oss. Det har hjälpt mig att vara så nöjd med stödet. Vår kontoansvarig är alltid bra på att återkomma och jag har uppskattat hur det känns personligt: att ha en enskild kontaktpunkt är verkligen hjälpsamt, precis som våra kunder gillar att ha ett bekant ansikte de kan lita på.
Tala HR flytande.
Use the BambooHR HR Glossary to get up to speed on any term, fast. And when you’re ready to put it into practice - we’re here.
