HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. 더 읽기
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. 더 읽기
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. 더 읽기
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. 더 읽기
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. 더 읽기
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. 더 읽기
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. 더 읽기
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. 더 읽기
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. 더 읽기
Appraisal
A structured review of an employee's performance, contribution and development over a set period. 더 읽기
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. 더 읽기
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. 더 읽기
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. 더 읽기
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. 더 읽기
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. 더 읽기
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. 더 읽기
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. 더 읽기
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. 더 읽기
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. 더 읽기
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. 더 읽기
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. 더 읽기
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. 더 읽기
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. 더 읽기
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. 더 읽기
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. 더 읽기
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. 더 읽기
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. 더 읽기
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. 더 읽기
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. 더 읽기
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. 더 읽기
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. 더 읽기
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. 더 읽기
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. 더 읽기
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. 더 읽기
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. 더 읽기
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. 더 읽기
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. 더 읽기
Cost of Turnover
The total financial impact of losing and replacing an employee. 더 읽기
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. 더 읽기
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. 더 읽기
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. 더 읽기
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. 더 읽기
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. 더 읽기
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. 더 읽기
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. 더 읽기
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. 더 읽기
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. 더 읽기
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. 더 읽기
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. 더 읽기
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. 더 읽기
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. 더 읽기
Employee Self-Service
Systems letting employees view and update their own HR information directly. 더 읽기
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. 더 읽기
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. 더 읽기
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. 더 읽기
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. 더 읽기
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. 더 읽기
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. 더 읽기
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. 더 읽기
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. 더 읽기
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. 더 읽기
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. 더 읽기
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. 더 읽기
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. 더 읽기
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. 더 읽기
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. 더 읽기
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. 더 읽기
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. 더 읽기
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. 더 읽기
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. 더 읽기
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. 더 읽기
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. 더 읽기
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. 더 읽기
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. 더 읽기
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. 더 읽기
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. 더 읽기
Headcount
The total number of employees in an organisation, team or category at a given point in time. 더 읽기
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. 더 읽기
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. 더 읽기
Holiday Pay
The pay an employee receives while taking their entitled annual leave. 더 읽기
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. 더 읽기
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. 더 읽기
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. 더 읽기
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. 더 읽기
Hybrid Work
A working model combining time in the workplace with time working remotely. 더 읽기
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. 더 읽기
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. 더 읽기
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. 더 읽기
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. 더 읽기
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. 더 읽기
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. 더 읽기
Job Description
A document setting out the purpose, duties and requirements of a specific role. 더 읽기
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. 더 읽기
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. 더 읽기
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. 더 읽기
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. 더 읽기
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. 더 읽기
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. 더 읽기
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. 더 읽기
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. 더 읽기
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. 더 읽기
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. 더 읽기
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. 더 읽기
Leave Management
The process of requesting, approving, tracking and reporting employee time off. 더 읽기
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. 더 읽기
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. 더 읽기
Line Manager
The person with direct responsibility for managing an individual or team's daily work. 더 읽기
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. 더 읽기
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. 더 읽기
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. 더 읽기
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. 더 읽기
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. 더 읽기
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. 더 읽기
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. 더 읽기
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. 더 읽기
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. 더 읽기
Moonlighting
Holding a second job or side business alongside one's main employment. 더 읽기
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. 더 읽기
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. 더 읽기
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. 더 읽기
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. 더 읽기
Notice Period
The advance warning either party must give before ending the employment relationship. 더 읽기
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. 더 읽기
Occupational Health
Services and practices that protect and promote employees' health at work. 더 읽기
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. 더 읽기
Offboarding
The structured process of managing an employee's departure from the organisation. 더 읽기
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. 더 읽기
One-to-One
A regular, private conversation between a manager and a team member. 더 읽기
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. 더 읽기
Outplacement
Support provided to departing employees to help them find new roles. 더 읽기
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. 더 읽기
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. 더 읽기
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. 더 읽기
Parental Leave
Unpaid, job-protected leave for parents to care for young children. 더 읽기
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. 더 읽기
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. 더 읽기
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. 더 읽기
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. 더 읽기
Peer Review
Feedback on an employee's performance gathered from their colleagues. 더 읽기
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. 더 읽기
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. 더 읽기
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. 더 읽기
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. 더 읽기
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. 더 읽기
Preboarding
Engagement and preparation activities between a signed offer and the first day. 더 읽기
Probation Period
An initial period of employment during which suitability for the role is assessed. 더 읽기
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. 더 읽기
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. 더 읽기
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. 더 읽기
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. 더 읽기
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. 더 읽기
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. 더 읽기
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. 더 읽기
Reference Check
Verification of a candidate's employment history and suitability with previous employers. 더 읽기
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. 더 읽기
Reskilling
Training employees for a substantially different role from the one they currently hold. 더 읽기
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. 더 읽기
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. 더 읽기
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. 더 읽기
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. 더 읽기
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. 더 읽기
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. 더 읽기
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. 더 읽기
Secondment
A temporary assignment of an employee to a different role, team or organisation. 더 읽기
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. 더 읽기
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. 더 읽기
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. 더 읽기
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. 더 읽기
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. 더 읽기
Skills Matrix
A grid mapping which employees hold which skills, and at what level. 더 읽기
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. 더 읽기
Span of Control
The number of direct reports a manager is responsible for. 더 읽기
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. 더 읽기
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. 더 읽기
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. 더 읽기
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. 더 읽기
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. 더 읽기
人才 확보(Talent Acquisition)
The strategic, long-term function of attracting and hiring the people an organisation needs. 더 읽기
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. 더 읽기
출석 및 근무 시간 관리
Systems and processes for recording when employees work and are absent. 더 읽기
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. 더 읽기
Training Needs Analysis
A systematic assessment of the gap between current and required skills. 더 읽기
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. 더 읽기
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. 더 읽기
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. 더 읽기
Upskilling
Developing employees' existing skills to meet evolving role and business needs. 더 읽기
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. 더 읽기
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. 더 읽기
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. 더 읽기
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. 더 읽기
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. 더 읽기
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. 더 읽기
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. 더 읽기
Works Council
A body representing employees in information and consultation with the employer. 더 읽기
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. 더 읽기
“이상적 상태는 Grouper와 함께 지금의 상태입니다.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
고객의 말씀
이상적 상태는 Grouper와 함께 지금의 상태입니다.
우리의 채용 속도로 보면 검색이나 영상 튜토리얼을 보느라 시간을 낭비할 여유가 없습니다. 우리가 바로 대화를 나누고 실용적 솔루션을 빠르게 제공하는 사람이 있다는 점이 정말 귀중합니다. 그들의 고객 서비스는 타의 추종을 불허합니다.
Grouper와의 업무 관계는 훌륭했습니다. 계정 관리자는 친절하고 배려적이며 접근하기 쉽습니다. 그들의 지식과 전문성은 훌륭했고 시스템이 제 기능을 수행하게 할 수 있다는 확신이 큽니다. 우리 팀에 큰 부담을 덜어줬습니다.
구현은 모두 순조로웠습니다. Grouper은 항상 반응했고 계정 관리자는 부지런하며 담당자였고 그들이 제공한 시간과 도움에 따라 유연했습니다. 시스템이 구축된 지금도 이메일을 보내거나 문의하면 대부분 한 시간 내에 회신해 줍니다.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
다수의 거래에서 매도인이 변환 과정에 관여하지 않습니다. 모지는 HR 실무자들의 마음을 이해하는 동시에 비즈니스도 이해하며 기술적이기도 해서 이 분야에서 상당히 독특합니다. 필요에 따라 조정할 수 있습니다. 클래스 내 최고 패키지였습니다.
시스템은 수시로 바뀌고 사람들은 인수인계 과정을 거치며 일할 수 있지만 모지가 얼마나 열정적이고 능력 있는지에 대해 아주 특별한 점이 있습니다. 그는 사무실에 와서 모든 사람을 만나고 교육했습니다. 이 수준의 컨설팅은 어디에서나 찾기 어렵습니다.
우리의 근무 주중 최대 85%가 채용, 계약 및 제안서 처리로 소요되었습니다. 지금은 이메일을 차곡차곡 찾느라 번거로움이 40% 감소했습니다.
HR 시스템이 없었고 모두 수작업 및 스프레드시트로 관리했습니다. Grouper가 모든 것을 매우 쉽게 만들어 주었고, 제게만이 아니라 관리팀에게도 실질적인 변화였습니다. 그들은 정보를 이메일로 요청하지 않습니다. 관리 측면은 대략 40% 정도 감소했다고 봅니다.
그들이 뛰어난 것은 바로 고객 서비스입니다. 특정 이슈를 가진 개인에게 이메일을 보낼 수 있다니 놀랐습니다. 문의가 있으면 그가 가장 빨리 답합니다. 항상 해결됩니다. 대부분의 공급자들이 보이는 일반적인 응답이나 융통성 부족과 다릅니다.
초기 서비스 수준이 매우 높았습니다. 계정 매니저와 함께 협력할 기회가 있었고, 그는 훌륭했습니다. 서비스 지향적이고 우리의 필요와 문제를 이해하고자 합니다. 요청에 즉시 응답하며 매우 빠릅니다. 정말 만족합니다.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
매우 가치 있습니다. 계정 매니저는 이 단계에서 친근한 친구입니다. 시스템의 특정 기능을 보여주기 위해 기꺼이 전화 회의에 참여하고 단계별로 설명합니다. 아침에 이메일을 보내면 몇 시간 안에 답이 돌아옵니다. 개인적으로 상호작용할 수 있는 사람이 있다는 점이 정말 좋습니다.
빠른 응답 속도. 그들은 매우 신속하게 문제를 해결합니다. 우리는 대규모 팀이고 일을 조금 더 쉽게 만들고자 합니다. 가능하다고 생각되는 아이디어를 종종 제안하므로 항상 Grouper에 연락합니다. 모든 정보에 접근할 수 있으며 물리적 파일이나 폴더를 뒤질 필요가 없습니다: 모든 것이 플랫폼에 있습니다. 가치가 측정 불가합니다!
일부 외주 공급자와는 누구가 답변할지, 얼마나 기다려야 할지 알 수 없습니다. 반면에 저는 항상 Grouper에 이메일을 보내며 바로 답장을 받고 해결책을 찾으려 노력합니다.
2019년부터 Grouper와 함께했으며, 그들을 아주 가까운 파트너로 봅니다. 또한 그들이 우리 비정을 이해하고 있다는 점을 인정합니다.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
그런 점이 Grouper와 같은 회사와 거래하는 매력입니다. 우리는 소규모 중소기업이고 필요한 지원이 바로 그것입니다.
Grouper는 매우 반응적이며 계정 매니저의 지식도 뛰어나 시스템 활용 아이디어를 제시합니다. 서비스는 매우 원활했고 큰 변화지만 팀은 반응이 좋고 정보를 공유하는 데도 능숙합니다.
Grouper는 아일랜드에 기반을 두고 있어 소통과 필요한 지원이 훨씬 수월했습니다. 그들은 매우 효과적이며 모든 이메일에 신속하게 응대합니다. 후속 조치를 취하고 필요 시 문제를 논의하기 위한 회의를 주선하며 효과적으로 해결합니다.
계정 매니저가 상황을 예리하게 파악하고 반응했습니다. 소프트웨어 시스템을 옮기는 것은 작은 과제가 아니므로 자주 연락했고, 필요한 것을 제때 받을 수 있도록 했습니다. 관련 소식을 계속 공유받으며 투명한 소통이 이루어져 항상 현재 상황을 파악할 수 있었습니다.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
서비스가 매우 사용자 친화적이고 지원이 좋으며 응답 시간이 빠릅니다. 고객 경험이 우수합니다. 같은 계정 매니저와 관계를 구축해 왔기에 전화로 상담이 가능하고 지원 방식에 융통성이 있습니다. Grouper와의 일관성은 매우 소중합니다.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Grouper의 특징은 무엇입니까? 매우 반응적이고 신뢰할 수 있으며 지원적입니다. 시스템에 자동으로 성과 리뷰를 설정하려 할 때 몇 차례의 통화를 통해 화면 공유로 올바르게 설정하는 방법을 보여주었습니다. Grouper 덕분입니다.
계정 매니저가 매우 도움이 되며 항상 전화 연결이 가능합니다. 짧은 시간의 대화라도 상대와 화면을 공유하는 것이 훨씬 쉽습니다. 최근에 직무 탭을 변경하고 필드를 수정하고 싶었는데 매우 빨랐습니다. 다른 시스템에서는 해결하는 데 시간이 걸렸지만 한 시간 정도 걸렸습니다.
Grouper의 방식은 매우 유용하며, 시간이 절약되어 결국 회사의 비용을 절감합니다. 정보를 찾느라 소모되는 시간이 줄어들기 때문입니다.
계정 매니저에게 문의해야 할 때 최선을 다해 해결책을 찾길 기대합니다. 시스템을 아주 잘 알고 있어 기술적 지식도 뛰어납니다. 그를 찾아가면 기술 전문 지식도 얻고 해결책을 함께 모색합니다. Grouper가 고객으로서 우리를 지원한다는 것을 알면 더 안심됩니다.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
수동 기록 everywhere를 줄이고 삶을 더 쉽게 만들어 줄 무언가가 필요했습니다. Grouper는 매우 도움이 되었고 제가 요청한 대로 설정을 모두 해 주었으며, 이미 시스템에 있는 정보를 바탕으로 더 쉽게 탐색할 수 있게 했습니다.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
항상 Grouper의 개인 접점을 통해 접촉해 왔으며, 초기 단계에서 매우 적극적이었습니다.
당사 업계 특성상 고객 서비스 측면에 더욱 많은 주의를 기울이며 그 반응성은 우리에게 매우 중요합니다. 그것이 지원에 대해 큰 만족을 가져다주었습니다. 우리 계정 매니저는 항상 신속하게 응답하고, 개인적인 접점을 갖는 것이 도움이 됩니다: 신뢰할 수 있는 익숙한 얼굴을 원하듯이요.
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