리더십의 목소리 • 8 최소 읽기 시간
Chief People Officer로서의 첫 1년에서 배운 다섯 가지 교훈
APR 1, 2026
HR Director에서 CPO로의 전환은 제목이 시사하는 것보다 훨씬 큽니다. 여기 한 신임 CPO가 첫 12개월 동안 배운 가장 어려운 다섯 가지 교훈이 있습니다.
교훈 1: 신뢰의 시계는 첫날부터 시작된다
The first 90 days of a CPO role are a credibility audit. Every conversation you have, every commitment you make or fail to make, every decision you visibly take part in or avoid, is being assessed by the leadership team and the HR function. I underestimated how much senior leaders would test my judgement early, not through formal challenges but through the problems they brought me and watched how I handled them. The lesson: be visible, have a clear perspective, and follow through on everything you commit to in those first 90 days, even if it is uncomfortable.
교훈 2 및 3: 비즈니스를 이해하고 싸울 싸움을 선택하라
Lesson two: spend the first month understanding the business before proposing any HR changes. Talk to the CFO, the COO, the heads of the major business units. Understand what keeps them up at night. The most credible HR strategy is the one that speaks directly to those concerns. Lesson three: you cannot fight every battle in your first year without losing the war. Identify the two or three changes that will have the most visible impact and execute them excellently. A small number of well-delivered improvements builds more credibility than a large number of partially completed initiatives.
교훈 4 및 5: HR 팀을 구축하고 모호성을 받아들여라
Lesson four: the quality of your HR team determines the quality of your function. I spent too long trying to improve outcomes through process changes when the real constraint was capability in the team. Invest early in developing your best people and be willing to make difficult decisions about those who are not performing. Lesson five: the CPO role operates in permanent ambiguity. You will make decisions with incomplete data, in situations where there is no clearly right answer, and where the consequences will not be visible for months. Building comfort with that ambiguity, and the discipline to make a decision and own it rather than waiting for certainty, is the defining skill of the role.
