성과 및 문화 • 11 최소 읽기 시간
Elevate the Employee Experience: 10 HR Processes You Need to Know
APR 22, 2026
Great employee experiences do not happen by accident. They are the result of well-designed HR processes at every stage of the employee lifecycle.
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Employee experience (EX) describes every interaction an employee has with your organisation, from the moment they see your job advertisement to the day they leave and beyond. It is shaped by physical environment, technology, culture, and the quality of HR processes. Companies with excellent employee experiences outperform competitors on productivity, customer satisfaction, and profitability, making EX a board-level priority rather than an HR soft metric.
Pre-boarding: before day one
The experience starts before the first day. A strong pre-boarding process sends a welcome message within 24 hours of offer acceptance, provides clear instructions for day one, sets up IT access in advance, and assigns a buddy. Candidates who receive a well-structured pre-boarding communication are 82% more likely to remain with the company at 90 days, according to research from the Brandon Hall Group.
온보딩: 처음 90 날들
첫 90 일 동안 역할, 팀, 문화 및 도구를 포괄하는 체계적인 온보딩은 업무 적응 시간과 초기 이탈을 크게 줄입니다. HRIS의 점검표를 사용하여 누락되는 것이 없도록 하고, 30, 60, 및 90 일에 대한 명확한 온보딩 목표를 지정하고, 관리자와의 정기적인 확인 일정을 잡으십시오. 첫 주에 신규 입사자에게 정보가 과도하게 전달되지 않도록 하십시오. 규정 준수 교육은 첫 달에 걸쳐 분산하여 진행하십시오.
Performance management and career development
Employees who can see a clear path forward are more likely to stay. Regular development conversations, individual development plans, and access to learning resources signal that you invest in your people. Pair career development discussions with succession planning to identify and nurture internal talent before roles become vacant.
