HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. 詳細を見る
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. 詳細を見る
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. 詳細を見る
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. 詳細を見る
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. 詳細を見る
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. 詳細を見る
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. 詳細を見る
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. 詳細を見る
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. 詳細を見る
Appraisal
A structured review of an employee's performance, contribution and development over a set period. 詳細を見る
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. 詳細を見る
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. 詳細を見る
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. 詳細を見る
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. 詳細を見る
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. 詳細を見る
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. 詳細を見る
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. 詳細を見る
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. 詳細を見る
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. 詳細を見る
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. 詳細を見る
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. 詳細を見る
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. 詳細を見る
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. 詳細を見る
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. 詳細を見る
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. 詳細を見る
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. 詳細を見る
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. 詳細を見る
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. 詳細を見る
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. 詳細を見る
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. 詳細を見る
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. 詳細を見る
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. 詳細を見る
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. 詳細を見る
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. 詳細を見る
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. 詳細を見る
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. 詳細を見る
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. 詳細を見る
Cost of Turnover
The total financial impact of losing and replacing an employee. 詳細を見る
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. 詳細を見る
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. 詳細を見る
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. 詳細を見る
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. 詳細を見る
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. 詳細を見る
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. 詳細を見る
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. 詳細を見る
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. 詳細を見る
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. 詳細を見る
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. 詳細を見る
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. 詳細を見る
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. 詳細を見る
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. 詳細を見る
Employee Self-Service
Systems letting employees view and update their own HR information directly. 詳細を見る
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. 詳細を見る
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. 詳細を見る
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. 詳細を見る
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. 詳細を見る
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. 詳細を見る
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. 詳細を見る
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. 詳細を見る
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. 詳細を見る
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. 詳細を見る
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. 詳細を見る
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. 詳細を見る
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. 詳細を見る
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. 詳細を見る
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. 詳細を見る
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. 詳細を見る
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. 詳細を見る
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. 詳細を見る
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. 詳細を見る
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. 詳細を見る
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. 詳細を見る
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. 詳細を見る
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. 詳細を見る
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. 詳細を見る
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. 詳細を見る
Headcount
The total number of employees in an organisation, team or category at a given point in time. 詳細を見る
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. 詳細を見る
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. 詳細を見る
Holiday Pay
The pay an employee receives while taking their entitled annual leave. 詳細を見る
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. 詳細を見る
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. 詳細を見る
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. 詳細を見る
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. 詳細を見る
Hybrid Work
A working model combining time in the workplace with time working remotely. 詳細を見る
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. 詳細を見る
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. 詳細を見る
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. 詳細を見る
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. 詳細を見る
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. 詳細を見る
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. 詳細を見る
Job Description
A document setting out the purpose, duties and requirements of a specific role. 詳細を見る
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. 詳細を見る
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. 詳細を見る
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. 詳細を見る
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. 詳細を見る
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. 詳細を見る
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. 詳細を見る
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. 詳細を見る
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. 詳細を見る
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. 詳細を見る
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. 詳細を見る
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. 詳細を見る
Leave Management
The process of requesting, approving, tracking and reporting employee time off. 詳細を見る
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. 詳細を見る
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. 詳細を見る
Line Manager
The person with direct responsibility for managing an individual or team's daily work. 詳細を見る
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. 詳細を見る
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. 詳細を見る
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. 詳細を見る
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. 詳細を見る
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. 詳細を見る
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. 詳細を見る
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. 詳細を見る
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. 詳細を見る
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. 詳細を見る
Moonlighting
Holding a second job or side business alongside one's main employment. 詳細を見る
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. 詳細を見る
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. 詳細を見る
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. 詳細を見る
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. 詳細を見る
Notice Period
The advance warning either party must give before ending the employment relationship. 詳細を見る
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. 詳細を見る
Occupational Health
Services and practices that protect and promote employees' health at work. 詳細を見る
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. 詳細を見る
Offboarding
The structured process of managing an employee's departure from the organisation. 詳細を見る
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. 詳細を見る
One-to-One
A regular, private conversation between a manager and a team member. 詳細を見る
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. 詳細を見る
Outplacement
Support provided to departing employees to help them find new roles. 詳細を見る
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. 詳細を見る
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. 詳細を見る
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. 詳細を見る
Parental Leave
Unpaid, job-protected leave for parents to care for young children. 詳細を見る
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. 詳細を見る
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. 詳細を見る
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. 詳細を見る
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. 詳細を見る
Peer Review
Feedback on an employee's performance gathered from their colleagues. 詳細を見る
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. 詳細を見る
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. 詳細を見る
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. 詳細を見る
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. 詳細を見る
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. 詳細を見る
Preboarding
Engagement and preparation activities between a signed offer and the first day. 詳細を見る
Probation Period
An initial period of employment during which suitability for the role is assessed. 詳細を見る
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. 詳細を見る
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. 詳細を見る
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. 詳細を見る
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. 詳細を見る
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. 詳細を見る
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. 詳細を見る
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. 詳細を見る
Reference Check
Verification of a candidate's employment history and suitability with previous employers. 詳細を見る
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. 詳細を見る
Reskilling
Training employees for a substantially different role from the one they currently hold. 詳細を見る
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. 詳細を見る
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. 詳細を見る
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. 詳細を見る
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. 詳細を見る
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. 詳細を見る
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. 詳細を見る
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. 詳細を見る
Secondment
A temporary assignment of an employee to a different role, team or organisation. 詳細を見る
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. 詳細を見る
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. 詳細を見る
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. 詳細を見る
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. 詳細を見る
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. 詳細を見る
Skills Matrix
A grid mapping which employees hold which skills, and at what level. 詳細を見る
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. 詳細を見る
Span of Control
The number of direct reports a manager is responsible for. 詳細を見る
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. 詳細を見る
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. 詳細を見る
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. 詳細を見る
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. 詳細を見る
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. 詳細を見る
タレントアクイジション
The strategic, long-term function of attracting and hiring the people an organisation needs. 詳細を見る
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. 詳細を見る
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. 詳細を見る
Training Needs Analysis
A systematic assessment of the gap between current and required skills. 詳細を見る
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. 詳細を見る
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. 詳細を見る
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. 詳細を見る
Upskilling
Developing employees' existing skills to meet evolving role and business needs. 詳細を見る
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. 詳細を見る
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. 詳細を見る
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. 詳細を見る
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. 詳細を見る
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. 詳細を見る
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. 詳細を見る
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. 詳細を見る
Works Council
A body representing employees in information and consultation with the employer. 詳細を見る
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. 詳細を見る
“理想は現在の Grouper との組み合わせです。”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
お客様の声
理想は現在の Grouper との組み合わせです。
採用ペースが速いため、検索や動画チュートリアルを閲覧する時間はありません。話ができて実用的な解決策をすぐ教えてくれる相手がいることは非常に貴重です。彼らのカスタマーサービスは群を抜いています。
Grouper との協働関係は素晴らしく、アカウントマネージャーは親しみやすく、柔軟で対応力があります。彼らの知識と専門性は非常に高く、システムが本来の機能を発揮できると確信できる安心感があります。チームへの大きなプレッシャーを軽減します。
実装はすべて順調でした。Grouper は常に反応が早く、アカウントマネージャーは勤勉で柔軟に対応してくれました。現在もシステムが確立した後も、メールを送るとほぼ1時間内に返信されます。
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
多くの取引では売り手は変換に関与しません。Moji は人事実務者の考えを理解すると同時に事業の理解も深く、非常に技術に長けています。目的に応じて調整できます。最高クラスのパッケージでした。
システムは変動しますが、Moji の情熱と能力には特別なものがあります。オフィスに来訪し、全員と会い、トレーニングを行っています。そのレベルのコンサルティングは誰でも提供できるものではありません。
私たちの業務週の最大85％は採用、契約、オファーレターの処理に費やされていました。今では admin の負担が40％削減されており、メールをひとつずつ探す必要がなくなりました。
以前はHRシステムがなく、手作業とスプレッドシートで行われていました。Grouper により全てが非常に簡単になり、私だけでなくマネージャーにも大きな変化をもたらしました。情報を求めて私にメールを送るということが減りました。 admin 方面は約40％削減したと言えます。
彼らのカスタマーサービスには特に感銘を受けました。特定の担当者へメールすると、最速で回答が返ってきます。問い合わせがあるとすぐに解決され、他社のような一般的な回答や柔軟性の欠如はありません。
初めの頃、サービスレベルは非常に高かったです。アカウントマネージャーと一緒に仕事をする機会があり、彼は卓越しています。彼は非常にサービス志向で、私たちのニーズと課題を理解しようとします。要求があると即座に対応してくれ、非常に満足しています。
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
非常に価値が高いです。アカウントマネージャーはこの段階で良い友人です。特定の機能をデモしたり、手順を詳しく説明するために喜んで電話をかけてくれます。朝にメールを送ると数時間で返信があります。個人的な関係を築ける人がいるのは素晴らしいことです。
反応スピード。彼らは常に物事を非常に迅速に処理します。我々は大所帯で、業務を少し楽にするアイデアを考えることがあります。いつもGrouper に連絡します。情報はすべてプラットフォーム上でアクセス可能です。貴重です！
外部委託先によっては誰が返答するか、どれくらい待つか分かりません。私は常に Grouper にメールを送り、すぐに返答があり、解決策を見つけてくれます。
Grouper とは2019年からの長いパートナーであり、とても近しい関係だと捉えています。彼らは私たちのビジネスを理解してくれているとも認識しています。
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Grouper のような企業と取引する素晴らしさです。私たちは中小企業ですが、必要なサポートはまさにそれを受けています。
Grouper は非常に反応が早く、アカウントマネージャーは知識が豊富で、さらに活用方法を提案してくれます。サービスは非常にスムーズで大きな変化ですが、チームは迅速に対応し、情報共有も適切です。
Grouper はアイルランド拠点なので、コミュニケーションとサポートが格段に取りやすかったです。非常に効果的で、メールには迅速に対応します。フォローアップも行い、必要に応じて会議を設定して問題解決します。
アカウントマネージャーは素早く対応し、的確でした。ソフトウェアの移行は大きなタスクなので、頻繁に連絡を取り合いました。必要な情報を期限内に受け取り、状況を共有してくれました。
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
サービスは非常に使いやすく、サポートも迅速です。顧客体験は良好です。同じアカウントマネージャーと関係を築けているので、電話をかけて支援を受ける柔軟性があります。Grouper での一貫性は非常に価値があります。
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Grouper の特徴は何ですか？ 非常に反応が良く、信頼でき、サポートも充実しています。パフォーマンス評価を自動化する設定を試した際、画面共有を使って適切な設定方法を教えてくれた数回の電話がありました。Grouperのおかげです。
アカウントマネージャーは非常に協力的で、いつでも電話に駆けつけてくれます。数分程度のやり取りでも画面を共有して話す方がはるかに楽です。最近、フィールドを変更し仕事タブを調整する必要があり、彼は非常に迅速に対応してくれました。ほかのシステムでは時間がかかることがありましたが、こちらは1時間で解決しました。
Grouper の方法は非常に役立ち、私にとって本当に有用です。時間を節約できるため、結局は会社のコスト削減にもつながります。
アカウントマネージャーに連絡すれば、彼は最善を尽くして解決を探してくれると感じています。彼はシステムをよく知っており、技術的な知識も非常に高いです。彼のところへ相談すると、技術的な専門知識を得られ、解決策を他の問題にも適用してくれます。Grouper が私たちをサポートすることを知っているだけで、安心感が増します。
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
manual な記録を everywhere に置く代わりに、生活を楽にするものが必要でした。Grouper は非常に役立ち、私が求めた通りにセットアップしてくれ、既存の情報でシステムを使いやすくしました。
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
これまで常に Grouper の個別連絡窓口があり、非常に実務的でした。特に初期段階でその対応が光りました。
業界特性上、顧客サービスの側面と対応の敏捷性を特に重視しています。これによりサポートに非常に満足しています。アカウントマネージャーは常に迅速な返答をくれ、個別対応の温かさを感じられます。
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