Fase 10: Customer Success
Una partnership di customer success per la durata della tua piattaforma
Un account manager dedicato, revisioni regolari delle attività e una relazione costruita attorno ai tuoi risultati, così il valore continua a crescere ben oltre go-live.
Parte del <a href="bamboohr-services">percorso cliente Grouper</a>: fase 10 di 12, Customer Success.
Grouper non è una transazione. La nostra partnership di customer success abbina a te un account manager dedicato che conosce la tua organizzazione, conduce revisioni regolari e ti aiuta a ottenere di più dalla piattaforma ogni trimestre.
Misuriamo il successo in base ai tuoi risultati: adozione, efficienza e il valore che la tecnologia HR apporta al tuo business.
Perché Grouper
Una consulenza europea in tecnologia HR, non solo un rivenditore
Grouper is an Irish company with consultants across Europe and the Middle East. We deliver the whole engagement, from first discovery workshop to long-term optimisation. BambooHR is one component of what we do.
European implementation partner
Una società irlandese con uffici a Londra, Belfast, Dublino, Dubai e Kuwait, offrendo servizi nell'area regionale e nel tuo fuso orario.
Team locali specializzati
Local consultants, accredited project managers, HR, technical, API, security and integration specialists on every engagement.
Implementation services
Implementation, migration, training and support can be scoped alongside your BambooHR subscription, with pricing set out in your proposal.
Long-term account management
Un account manager dedicato, revisioni aziendali trimestrali e una partnership che dura per tutta la vita della tua piattaforma.
Vista firma
A continuous improvement loop
L’operatività è un ciclo, non un semplice passaggio di consegne. Seleziona una fase del ciclo e scopri il livello di supporto più adatto alle tue esigenze.
Run day to day
Supporto helpdesk locale e servizi amministrativi gestiti mantengono la piattaforma operativa per le tue persone, nel tuo fuso orario.
- Helpdesk locale
- Admin-as-a-service
- Release management
Cosa comprende la partnership
Account manager dedicato
Una persona che conosce la tua organizzazione e possiede il tuo successo.
Revisioni aziendali
Revisioni trimestrali di adozione, configurazione e nuove opportunità.
Allineamento della roadmap
Manteniamo la tua piattaforma allineata alla tua evolving HR strategy.
Tracciamento degli esiti
Misuriamo e riportiamo il valore che ottieni.
Domande frequenti
Tutto ciò che devi sapere su customer success con Grouper. Hai ancora una domanda? Parla con un consulente.
What does a named account manager actually do?
Your account manager is one person who knows your organisation, owns your success and is your consistent point of contact for the life of the platform. They run your reviews, coordinate the specialists you need and keep the platform aligned to your evolving HR strategy.
How is the customer success partnership priced?
Account management and business-review arrangements are set out in your proposal, together with any associated charges.
How often will we meet?
The core rhythm is a quarterly business review, supported by more frequent contact as needs arise, especially around changes, new initiatives or busy periods. We tailor the cadence to how active your platform and organisation are.
How is this different from managed support?
Managed support keeps the platform running day to day, whilst customer success looks forward at outcomes, adoption and where the platform can deliver more value. The two work together: support handles the operational, success handles the strategic relationship.
How do you measure success in the partnership?
We measure your outcomes, not our activity: adoption and self-service usage, efficiency gains, and the value HR technology delivers to the business. We baseline these early and track them through your reviews so progress is visible and provable.
Who from our side should be involved?
Typically your HR leadership and a key IT or systems contact take part, with wider stakeholders joining when a topic is relevant. Your account manager keeps the group right-sized so reviews stay useful rather than becoming large meetings.
What happens if our needs or team change?
The partnership is built to flex with you, whether you restructure, grow into new countries or change HR leadership. Your account manager reassesses priorities, and we can provide fractional expertise or transition cover through our strategic advisory service if needed.
How do you keep the platform aligned to our strategy?
We revisit your goals regularly and map the platform roadmap against them, so configuration, integrations and analytics keep pace with where the organisation is heading. This roadmap alignment is a core part of every review.
Can you help us build a business case for further investment?
Yes. Your account manager can help quantify the value already delivered and build a defensible case for further investment, whether that is added analytics, automation or new integrations. This draws on the outcome data we track together.
How does customer success handle our data responsibly?
All outcome tracking and reporting respects your permission model and GDPR principles, using aggregated and role-appropriate data rather than exposing individual records unnecessarily. Your account manager works within the same security controls as the rest of your team.
What if we are not getting enough value?
That is exactly what the partnership exists to catch. If adoption or outcomes are lagging, your account manager works with you to find the cause and build a plan, drawing on training, change management, continuous improvement or advisory as appropriate.
Supporto reale. Risultati reali. Trasformazione reale.
HR affidabile, erogato localmente da Grouper
Lasciaci mostrarti cosa offre un partner europeo
Parla con Grouper di customer success, oppure di un engagement completo dalla discovery all’implementazione, al supporto e al miglioramento continuo.
