HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Lue lisää
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Lue lisää
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Lue lisää
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Lue lisää
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Lue lisää
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Lue lisää
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Lue lisää
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Lue lisää
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Lue lisää
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Lue lisää
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Lue lisää
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Lue lisää
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Lue lisää
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Lue lisää
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Lue lisää
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Lue lisää
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Lue lisää
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Lue lisää
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Lue lisää
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Lue lisää
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Lue lisää
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Lue lisää
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Lue lisää
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Lue lisää
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Lue lisää
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Lue lisää
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Lue lisää
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Lue lisää
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Lue lisää
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Lue lisää
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Lue lisää
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Lue lisää
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Lue lisää
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Lue lisää
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Lue lisää
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Lue lisää
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Lue lisää
Cost of Turnover
The total financial impact of losing and replacing an employee. Lue lisää
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Lue lisää
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Lue lisää
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Lue lisää
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Lue lisää
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Lue lisää
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Lue lisää
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Lue lisää
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Lue lisää
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Lue lisää
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Lue lisää
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Lue lisää
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Lue lisää
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Lue lisää
Employee Self-Service
Systems letting employees view and update their own HR information directly. Lue lisää
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Lue lisää
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Lue lisää
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Lue lisää
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Lue lisää
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Lue lisää
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Lue lisää
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Lue lisää
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Lue lisää
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Lue lisää
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Lue lisää
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Lue lisää
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Lue lisää
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Lue lisää
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Lue lisää
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Lue lisää
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Lue lisää
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Lue lisää
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Lue lisää
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Lue lisää
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Lue lisää
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Lue lisää
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Lue lisää
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Lue lisää
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Lue lisää
Headcount
The total number of employees in an organisation, team or category at a given point in time. Lue lisää
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Lue lisää
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Lue lisää
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Lue lisää
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Lue lisää
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Lue lisää
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Lue lisää
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Lue lisää
Hybrid Work
A working model combining time in the workplace with time working remotely. Lue lisää
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Lue lisää
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Lue lisää
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Lue lisää
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Lue lisää
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Lue lisää
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Lue lisää
Job Description
A document setting out the purpose, duties and requirements of a specific role. Lue lisää
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Lue lisää
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Lue lisää
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Lue lisää
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Lue lisää
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Lue lisää
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Lue lisää
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Lue lisää
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Lue lisää
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Lue lisää
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Lue lisää
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Lue lisää
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Lue lisää
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Lue lisää
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Lue lisää
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Lue lisää
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Lue lisää
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Lue lisää
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Lue lisää
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Lue lisää
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Lue lisää
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Lue lisää
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Lue lisää
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Lue lisää
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Lue lisää
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Lue lisää
Moonlighting
Holding a second job or side business alongside one's main employment. Lue lisää
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Lue lisää
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Lue lisää
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Lue lisää
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Lue lisää
Notice Period
The advance warning either party must give before ending the employment relationship. Lue lisää
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Lue lisää
Occupational Health
Services and practices that protect and promote employees' health at work. Lue lisää
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Lue lisää
Offboarding
The structured process of managing an employee's departure from the organisation. Lue lisää
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Lue lisää
One-to-One
A regular, private conversation between a manager and a team member. Lue lisää
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Lue lisää
Outplacement
Support provided to departing employees to help them find new roles. Lue lisää
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Lue lisää
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Lue lisää
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Lue lisää
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Lue lisää
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Lue lisää
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Lue lisää
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Lue lisää
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Lue lisää
Peer Review
Feedback on an employee's performance gathered from their colleagues. Lue lisää
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Lue lisää
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Lue lisää
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Lue lisää
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Lue lisää
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Lue lisää
Preboarding
Engagement and preparation activities between a signed offer and the first day. Lue lisää
Probation
An initial period of employment during which suitability for the role is assessed. Lue lisää
Probation Period
An initial period of employment during which suitability for the role is assessed. Lue lisää
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Lue lisää
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Lue lisää
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Lue lisää
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Lue lisää
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Lue lisää
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Lue lisää
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Lue lisää
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Lue lisää
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Lue lisää
Reskilling
Training employees for a substantially different role from the one they currently hold. Lue lisää
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Lue lisää
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Lue lisää
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Lue lisää
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Lue lisää
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Lue lisää
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Lue lisää
Palkkavertailu
Comparing pay for roles against external market data to inform reward decisions. Lue lisää
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Lue lisää
Secondment
A temporary assignment of an employee to a different role, team or organisation. Lue lisää
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Lue lisää
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Lue lisää
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Lue lisää
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Lue lisää
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Lue lisää
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Lue lisää
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Lue lisää
Span of Control
The number of direct reports a manager is responsible for. Lue lisää
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Lue lisää
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Lue lisää
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Lue lisää
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Lue lisää
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Lue lisää
Taitojen hankinta
The strategic, long-term function of attracting and hiring the people an organisation needs. Lue lisää
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Lue lisää
Ajanjaksot ja saapuminen
Systems and processes for recording when employees work and are absent. Lue lisää
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Lue lisää
Kokonaispalkkiot
The full package of pay, benefits and non-financial rewards an employee receives. Lue lisää
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Lue lisää
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Lue lisää
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Lue lisää
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Lue lisää
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Lue lisää
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Lue lisää
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Lue lisää
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Lue lisää
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Lue lisää
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Lue lisää
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Lue lisää
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Lue lisää
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Lue lisää
Works Council
A body representing employees in information and consultation with the employer. Lue lisää
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Lue lisää
“Ideaali on se, mitä meillä on nyt Grouper:n kanssa.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Mitä asiakkaamme sanovat
Ideaali on se, mitä meillä on nyt Grouper:n kanssa.
Kun rekrytointiamme nopeutuu, sinulla ei ole aikaa etsiä Googlesta tai katsella videotallenteita. Se, että meillä on joku, jonka kanssa voi keskustella ja saada käytännön ratkaisuja nopeasti, on korvaamatonta. Asiakaspalvelunne on vertaansa vailla.
Toimintayhteys Grouper:n kanssa on ollut mahtavaa. Asiakasvastaavamme on ystävällinen, joustava ja lähestyttävä. Heidän tietämyksensä ja asiantuntemuksensa ovat olleet erinomaisia, ja on turvallista, että voin antaa järjestelmän tehdä sen, mihin sen on tarkoitettu. Tämä on vähentänyt paljon painetta tiimiltämme.
Toteutus sujui hyvin. Grouper oli aina vastauksellinen ja tilinhohjauksemme on ahkera ja hereillä, sekä joustava tarjotun ajan ja avun suhteen. Jopa nyt, kun järjestelmä on vakiintunut, aina kun lähetämme sähköpostia tai meillä on kysymys, he ovat todennäköisesti vastanneet tunnin sisällä.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
Lukuisissa kaupankäynneissä myyjä ei ole mukana muuntumisessa. Mojin asema on varsin ainutlaatuinen alallaan, sillä hän pääsee HR-asiantuntijoiden mieleen mutta ymmärtää myös liiketoiminnan ja on myös hyvin tekninen. Hän voi säätää tarpeen mukaan. Tämä oli luokkansa paras paketti.
Järjestelmät tulevat ja menevät ja ihmiset voivat hoitaa siirtymät, mutta jotakin erittäin ainutlaatuista on siinä, kuinka intohimoinen ja pätevä Moji on. Hän on ollut toimistossa ja tavannut sekä kouluttanut jokaisen. Tällainen konsultointitaso ei ole kaikkialla saatavilla.
Enintään 85 % viikostamme pyöri rekrytoinnin, sopimusten ja tarjousten ympärillä. Nykyisin sanoisin, että hallinnollinen taakka on vähentynyt noin 40 %, koska emme tee hakuja sähköposteista toiseen.
Meillä ei ollut aiemmin HR-järjestelmää; kaikki oli manuaalista ja taulukoilla. Grouper teki kaiken niin helpoksi ja se on ollut todellinen muutos, ei vain minulle vaan esimiehillemme. He eivät lähetä minulle sähköpostia tiedon kysymiseksi. Sanoisin, että hallinnollista työtä on vähennetty noin 40 %.
Se on asiakaspalvelua, jossa he ovat erkaantuneet. Olin yllättynyt, että voit lähettää sähköpostilla tietylle henkilölle erikseen ongelman suhteen. Hetkessä kun meillä on jokin kysymys, hän on nopein tähän mennessä. Ja se on aina ratkaistu. Etkä näe monien muiden palveluntarjoajien kanssa tilannetta, jossa tarjoaja vastaa yleisellä viittauksella tai joustavuus puuttuu.
Alussa palvelun taso oli erittäin korkea. Meillä oli mahdollisuus työskennellä kumppanina tilinhoitajan kanssa, joka oli loistava. Hän on niin palveluhenkinen, haluaa ymmärtää tarpeemme ja ongelmamme. Hän on todella nopea: kun minulla on pyyntö, hän vastaa välittömästi, ja olemme todella tyytyväisiä.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Se on äärimmäisen arvokasta. Tilinhoitaja on hyvä ystävä tässä vaiheessa. Hän kyllä mielellään hypähtää puheluun näyttääkseen järjestelmän tietyn ominaisuuden tai selittää sen vaiheittain. Lähetän aamulla sähköpostin ja hän palaa parin tunnin sisällä. On upeaa, että on henkilökohtainen kontakti, jonka kanssa voi olla vuorovaikutuksessa.
Vastausaika nopeus. He käsittelevät asiat aina erittäin nopeasti. Olemme suuri tiimi ja haaveilemme hieman helpottamisesta. Joskus keksimme ideoita, jotka uskomme olevan toteutettavissa, joten otamme aina yhteyttä Grouper with. Kaikki tiedot ovat käytettävissä, en tarvitse fyysistä tiedostoa tai kansiota: kaikki on alustalla. Korvaamatonta!
Joidenkin ulkoistettujen toimittajien kanssa et tiedä, kuka vastaa tai kuinka kauan odotat. Minä vain aina sähköpostilla Grouper ja he vastaavat heti ja yrittävät löytää ratkaisun.
Olemme olleet Grouper kanssa vuodesta 2019 ja pidämme heitä erittäin läheisenä kumppanina. Myös tunnustamme, että he ymmärtävät liiketoimintaamme.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Siinä on se kauneus, että asioidaan yrityksen kuten Grouper kanssa. Olemme pienyritys ja tarvitsemamme tuki on juuri sitä, mitä saamme.
Grouper on erittäin reagoiva ja tilinhoitaja omaa erinomaisen tiedon, pystyy antamaan ideoita ja näyttämään, miten järjestelmää käytetään entistä paremmin. Palvelu on ollut sujuva: se on suuri muutos, mutta tiimi on ollut erittäin reagoiva ja jakaa myös tietoa.
Grouper sijaitsee Irlannissa, joten kommunikaatio ja tuki olivat meiltä katsottuna huomattavasti helpompia. He ovat erittäin tehokkaita, vastaavat kaikkiin sähköposteihimme ajoissa. He seuraavat perässä ja järjestävät tarvittaessa tapaamisia keskustellakseen ongelmista, ja he ratkaisevat ne tehokkaasti.
Tilinhoitajamme oli hereillä ja todella reagoiva. Ei ole pieni tehtävä siirtää ohjelmistojärjestelmiä, joten olimme yhteydessä aika usein. Hän varmisti, että sain tarvitsemani ajoissa. Pysyin mukana, ja kommunikaatio oli erittäin läpinäkyvää, joten tiesin aina, mitä tapahtuu.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Uskon, että palvelu on erittäin käyttäjäystävällistä ja tukevaa, vastaukset nopeasti. Asiakaskokemus on hyvä. Ja kun samalla tilinhoitajalla on ollut sama suhde, tiedän, että voin soittaa ja tukea voidaan tarjota joustavammin. Tämä johdonmukaisuus Grouper kanssa on erittäin arvokasta.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Mikä on ainutlaatuista Grouper:n suhteen? Sanon, että he ovat erittäin reagoivia, luotettavia ja tukea antavia. Kun yritimme asettaa suorituskykymonitoreita automaattisesti järjestelmään, meillä oli muutama puhelu, joissa he jakoivat näyttöä näyttääkseen, miten sen saa oikein asetettua. Kiitos Grouper:lle.
Tilinhoitajamme on erittäin, erittäin avulias ja hyppää aina puhelulle. Se voi olla vain parin minuutin juttu, mutta on paljon helpompi puhua jonkun kanssa ja jakaa näyttöä. Äskettäin halusin muuttaa kenttää ja työn välilehtiä; hän teki sen todella nopeasti. Muilla järjestelmillä olen viettänyt aikaa yrittäessäni ratkaista jokin asia ja ehkä lopulta päätynyt sinne, mutta siihen meni tunti.
Grouper:n tapa on erittäin hyödyllinen ja henkilökohtaisesti pidän sitä todella hyödyllisenä, koska se säästää aikaa ja loppujen lopuksi säästää yrityksen rahaa, kun en vaivaudu etsimään tietoja.
Käytän sitä, että jos minun täytyy ottaa yhteyttä ja puhua tilinhoitajamme kanssa, hän yrittää parhaansa löytääkseen ratkaisun. Hän tuntee järjestelmän todella hyvin, joten hänen tekninen tietämyksensä on erinomainen. Koen, että hänen kauttaan saan teknistä asiantuntemusta ja hän yrittää ratkaista muut ongelmat ratkaisulla. Tiedostaen, että minulla on Grouper tukemassa meitä asiakkaana, se antaa minulle lisää varmuutta.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Tarvitsin vain jotain, mikä tekisi elämän helpommaksi ilman, että kaikkialla olisi manuaalisia merkintöjä. Grouper olivat niin avuliaita, he tekivät kaiken kuten pyysin, ja se teki järjestelmässä navigoinnista helpompaa jo valmiiksi olevien tietojen kanssa.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Olemme aina käsitelleet henkilökohtaisen yhteydenpitäjän Grouper kanssa, joka oli erityisen käytännönläheinen alussa.
Alaamme liittyvän toiminnan vuoksi kiinnitimme enemmän huomiota asiakaspalveluun ja tämän reagointikyky on meille äärimmäisen tärkeää. Tämä on auttanut minua olemaan niin tyytyväinen tukeen. Tilinhoitajamme on aina hyvä vastaamaan ja pidän siitä, että se on henkilökohtainen kontakti: se yksittäinen referenssi on todella hyödyllinen, juuri kuten asiakkaamme arvostavat tutun ilmeen.
Puhu HR:ää sujuvasti.
Use the BambooHR HR Glossary to get up to speed on any term, fast. And when you’re ready to put it into practice - we’re here.
