CRBR is a multi-location disaster restoration company operating across five branches in the United States, specialising in water damage restoration, fire and smoke remediation, and mould treatment for residential and commercial properties. As an emergency services provider, CRBR operates around the clock, with field technicians and project managers working across variable shift patterns and responding to urgent client needs at any hour.
Before BambooHR, each of CRBR's five branches managed HR largely independently. There was no unified employee record system, onboarding procedures varied significantly between locations, and consolidating payroll data required manual collation from each branch. The HR team had limited visibility over what was happening across the broader workforce, and identifying discrepancies or compliance gaps required considerable effort.
Performance management was equally inconsistent. Managers at each branch conducted reviews using their own methods and schedules, meaning there was no common standard for giving feedback or setting goals. Employees received different experiences depending on their location, contributing to uneven outcomes and making it difficult to compare performance across the business.
CRBR selected BambooHR to bring all five locations onto a single HR platform. The implementation involved migrating employee records from each branch into a centralised system, establishing standardised onboarding workflows, and setting up a consistent performance review process that all managers could follow. The rollout was structured carefully to minimise disruption during a period of high operational activity.
Time tracking was one of the most immediately impactful features. Field technicians could log their hours through the BambooHR mobile app directly from job sites, eliminating the need for paper timesheets. This data fed directly into the payroll process, reducing errors and saving significant time for managers and the finance team alike. Payroll queries that previously took hours to resolve were now addressed in minutes using the system's audit trail.
With all employee data consolidated in a single platform, CRBR's HR leadership now has real-time visibility over the whole organisation. Headcount reports, turnover data, and compliance documentation are available on demand, and the executive team can access workforce metrics without requesting manual data pulls. The consistency introduced by BambooHR has strengthened CRBR's ability to maintain standards across all five locations while continuing to grow.
