HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Číst více
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Číst více
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Číst více
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Číst více
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Číst více
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Číst více
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Číst více
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Číst více
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Číst více
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Číst více
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Číst více
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Číst více
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Číst více
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Číst více
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Číst více
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Číst více
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Číst více
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Číst více
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Číst více
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Číst více
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Číst více
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Číst více
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Číst více
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Číst více
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Číst více
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Číst více
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Číst více
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Číst více
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Číst více
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Číst více
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Číst více
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Číst více
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Číst více
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Číst více
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Číst více
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Číst více
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Číst více
Cost of Turnover
The total financial impact of losing and replacing an employee. Číst více
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Číst více
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Číst více
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Číst více
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Číst více
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Číst více
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Číst více
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Číst více
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Číst více
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Číst více
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Číst více
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Číst více
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Číst více
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Číst více
Employee Self-Service
Systems letting employees view and update their own HR information directly. Číst více
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Číst více
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Číst více
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Číst více
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Číst více
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Číst více
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Číst více
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Číst více
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Číst více
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Číst více
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Číst více
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Číst více
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Číst více
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Číst více
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Číst více
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Číst více
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Číst více
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Číst více
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Číst více
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Číst více
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Číst více
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Číst více
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Číst více
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Číst více
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Číst více
Headcount
The total number of employees in an organisation, team or category at a given point in time. Číst více
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Číst více
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Číst více
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Číst více
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Číst více
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Číst více
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Číst více
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Číst více
Hybrid Work
A working model combining time in the workplace with time working remotely. Číst více
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Číst více
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Číst více
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Číst více
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Číst více
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Číst více
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Číst více
Job Description
A document setting out the purpose, duties and requirements of a specific role. Číst více
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Číst více
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Číst více
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Číst více
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Číst více
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Číst více
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Číst více
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Číst více
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Číst více
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Číst více
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Číst více
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Číst více
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Číst více
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Číst více
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Číst více
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Číst více
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Číst více
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Číst více
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Číst více
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Číst více
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Číst více
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Číst více
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Číst více
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Číst více
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Číst více
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Číst více
Moonlighting
Holding a second job or side business alongside one's main employment. Číst více
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Číst více
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Číst více
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Číst více
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Číst více
Notice Period
The advance warning either party must give before ending the employment relationship. Číst více
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Číst více
Occupational Health
Services and practices that protect and promote employees' health at work. Číst více
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Číst více
Offboarding
The structured process of managing an employee's departure from the organisation. Číst více
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Číst více
One-to-One
A regular, private conversation between a manager and a team member. Číst více
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Číst více
Outplacement
Support provided to departing employees to help them find new roles. Číst více
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Číst více
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Číst více
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Číst více
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Číst více
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Číst více
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Číst více
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Číst více
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Číst více
Peer Review
Feedback on an employee's performance gathered from their colleagues. Číst více
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Číst více
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Číst více
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Číst více
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Číst více
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Číst více
Preboarding
Engagement and preparation activities between a signed offer and the first day. Číst více
Probation
An initial period of employment during which suitability for the role is assessed. Číst více
Probation Period
An initial period of employment during which suitability for the role is assessed. Číst více
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Číst více
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Číst více
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Číst více
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Číst více
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Číst více
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Číst více
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Číst více
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Číst více
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Číst více
Reskilling
Training employees for a substantially different role from the one they currently hold. Číst více
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Číst více
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Číst více
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Číst více
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Číst více
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Číst více
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Číst více
Porovnávání mezd
Comparing pay for roles against external market data to inform reward decisions. Číst více
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Číst více
Secondment
A temporary assignment of an employee to a different role, team or organisation. Číst více
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Číst více
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Číst více
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Číst více
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Číst více
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Číst více
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Číst více
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Číst více
Span of Control
The number of direct reports a manager is responsible for. Číst více
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Číst více
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Číst více
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Číst více
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Číst více
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Číst více
Získávání talentů
The strategic, long-term function of attracting and hiring the people an organisation needs. Číst více
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Číst více
Docházka a evidence pracovní doby
Systems and processes for recording when employees work and are absent. Číst více
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Číst více
Celkové odměny
The full package of pay, benefits and non-financial rewards an employee receives. Číst více
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Číst více
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Číst více
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Číst více
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Číst více
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Číst více
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Číst více
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Číst více
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Číst více
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Číst více
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Číst více
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Číst více
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Číst více
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Číst více
Works Council
A body representing employees in information and consultation with the employer. Číst více
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Číst více
“Ideál je to, co máme nyní s Grouper.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Co říkají naši zákazníci
Ideál je to, co máme nyní s Grouper.
Při naší míře náboru nemáte čas hledat na googlu ani sledovat video tutoriál. To, že máme někoho, s kým můžeme mluvit, a kdo nám rychle poskytne praktická řešení, je neocenitelné. Jejich zákaznický servis je bez konkurence.
Pracovní vztah se Grouper byl skvělý. Náš account manager je přátelský, vstřícný a snadno dostupný. Jejich znalosti a odbornost je skvělá a existuje skvělé ujištění, že systém dělá to, k čemu byl určen. Ulevilo se našemu týmu.
Implementace proběhla bez problémů. Grouper byl vždy responzivní a náš account manager je pečlivý a akční a flexibilní ohledně času a pomoci, kterou nám poskytli. I když je systém zaveden, kdykoli pošleme e-mail nebo máme dotaz, pravděpodobně se ozvou během hodiny.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
V mnoha transakcích se prodejce do transformace nezapojuje. Moji je poměrně jedinečný ve svém oboru, protože se ponoří do mysli HR praktiků, ale zároveň chápe podnikání, a je také velmi technický. Dokáže zesílit na to, co je třeba. Byl to nejlepší balíček ve své třídě.
Systémy přicházejí a odcházejí a lidé mohou zvládnout předání, ale existuje něco velmi unikátního na tom, jak je Moji nadšený a schopný. Byl v kanceláři a setkal se a vyškolil každého. Tato úroveň poradenství se nenachází všude.
Až 85 % našeho pracovního týdne bylo zabráno náborem, smlouvami a nabídkovými dopisy. Nyní bych řekl, že administrativní zátěž klesla o 40 %, protože nehledáme e-mailem za e-mailem.
Předtím jsme neměli HR systém; vše bylo ruční a na tabulkách. Grouper vše usnadnil a byl to skutečný posun, nejen pro mě, ale i pro naše manažery. Neozývají se mi e-maily s žádostmi o informace. Řekl bych, že administrativní stránka se snížila asi o 40 %.
Je to zákaznický servis, ve kterém vynikali. Byl jsem překvapen, že můžete e-mailem kontaktovat konkrétního jednotlivce s problémem. Jakmile máme jakýkoli dotaz, on se ozve nejrychleji, jak jsem kdy viděl. A vždy vyřešen. Neexistuje žádná ta situace, kterou vidíte u mnoha jiných poskytovatelů, kdy poskytovatel odpoví obecnou odpovědí nebo není pružný.
Na samém začátku byla úroveň služeb velmi vysoká. Měli jsme příležitost pracovat spolu s naším account managerem, který byl skvělý. Je velmi orientovaný na služby a chce pochopit naše potřeby a naše problémy. Je tak rychlý: když mám požadavek, vždy okamžitě odpovídá a jsme velmi spokojeni.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Je to nesmírně hodnotné. Náš account manager je v této fázi dobrým přítelem. Rád se připojí na hovor a ukáže konkrétní funkci systému nebo to vysvětlí krok za krokem. Ráno pošlu e-mail a on se vrátí za pár hodin. Je skvělé mít někoho, s kým můžete komunikovat na osobní úrovni.
Rychlost reakce. Vždy řeší věci velmi rychle. Jsme velký tým a sníme o tom, aby věci byly o něco jednodušší. Někdy přijde nápad, který považujeme za dosažitelný, takže se vždy obracíme na Grouper. Mám veškeré informace k dispozici, nemusím chodit po fyzických souborech: vše je na platformě. Nevyčíslitelné!
S některými outsourcingovými poskytovateli nevíte, kdo odpoví, nebo jak dlouho to potrvá. Já však vždy napíši Grouper a oni se ihned ozvou a vždy se budou snažit najít řešení.
Jsme s Grouper od roku 2019 a vnímáme je jako velmi úzkého partnera. Rovněž uznáváme, že rozumí našemu podnikání.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
To je krása spolupráce se společností jako Grouper. Jsme malé MSP a typ podpory, kterou potřebujeme, je přesně to, co dostáváme.
Grouper je velmi rychlá reagující a náš obchodní zástupce má skvělé znalosti a dokáže nám dávat nápady a ukázat, jak systém ještě lépe využívat. Služba probíhá velmi hladce: je to velká změna, ale tým je velmi agilní a také dobře sdílí informace.
Grouper jsou se sídlem v Irsku, takže z naší perspektivy bylo komunikací a podpora, kterou jsme potřebovali, mnohem jednodušší. Jsou velmi efektivní, odpovídají na všechny naše e-maily včas. Sledují to a pokud je to potřeba, organizují schůzky k projednání problémů a řeší je efektivně.
Náš účetní manažer byl na tom velmi dobře a byl skutečně rychlý. Není to malý úkol přesunout softwarové systémy, takže jsme byli ve spojení velmi často. Zajistil, že jsem dostal, co jsem potřeboval, včas. Byl jsem držán v obraze a komunikace byla velmi transparentní, takže jsem vždy věděl, co se děje.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Řekl bych, že služba je velmi uživatelsky přívětivá, podpůrná s rychlou odezvou. Zákaznická zkušenost je dobrá. A když jsem měl stejného účetního manažera, s kým jsem si vybudoval vztah, vím, že mohu zavolat a existuje flexibilita v tom, jak může být podpora poskytována. Tato konzistence, kterou získáváme s Grouper, má velkou hodnotu.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Co je na Grouper jedinečné? Řekl bych, že jsou velmi rychlí, spolehliví a podpůrní. Když jsme se pokoušeli nastavit hodnocení výkonnosti automaticky v systému, měli jsme několik hovorů, kde nám ukázali prostředí a jak to správně nastavit. Díky Grouper.
Náš účetní manažer je velmi, velmi ochotný a vždy se na hovor připojí. Může to být jen pár minut, ale je mnohem snazší mluvit s někým a sdílet obrazovku. Nedávno jsem chtěl upravit pole a změnit záložku práce. Udělal to velmi rychle. Na jiných systémech jsem strávil čas hledáním řešení a možná jsem se nakonec dostal, ale trvalo to hodinu.
Grouper cestu je velmi užitečná a osobně to považuji za velmi užitečné, protože šetří čas a na konci dne to šetří firmě peníze, protože neztrácím čas vyhledáváním informací.
Mám pocit, že pokud budu potřebovat kontaktovat a promluvit si s naším Account Managerem, bude se snažit najít řešení. Dobře ovládá systém, takže jeho technické znalosti jsou velmi dobré. Mám pocit, že tím, že jdeme k němu, získávám technickou odbornost a on se snaží řešit další problémy se systémovým řešením. Vědomí, že mám Grouper na podporu jako zákazníka, mi dodává jistotu.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Potřeboval jsem jen něco, co by mi usnadnilo život, místo toho, abych měl manuální záznamy na všech místech. Grouper byly tak nápomocné, udělaly veškeré nastavení tak, jak jsem požádal, a to mi usnadnilo orientaci v systému s already uloženými informacemi.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Vždy jsme měli osobní kontakt u Grouper, který byl velmi praktický, zejména v počátcích.
Kvůli odvětví, ve kterém působíme, věnujeme větší pozornost zákaznickým službám a ta rychlost odezvy je pro nás extrémně důležitá. To mi pomohlo být s podporou tak spokojený. Náš účetní manažer je vždy dobrý na to, že se ozve, a líbí se mi osobní přístup: mít jediné kontaktní místo je opravdu užitečné, stejně jako naši klienti rádi vidí známou tvář, které důvěřují.
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