Hope for Haiti is an international development organisation working to improve quality of life for the Haitian people through programmes in education, healthcare, water and sanitation, and economic development. The organisation employs staff in Haiti and the United States, with a workforce that includes programme managers, community health workers, infrastructure specialists, and administrative professionals. Hiring qualified staff into mission-critical roles in a challenging operating environment required a recruiting process that was both fast and rigorous.
Before BambooHR, Hope for Haiti's recruitment process was largely manual and email-based. Job postings were distributed through limited channels, application tracking was done through email folders and spreadsheets, and the review and approval process for hiring decisions required multiple rounds of back-and-forth between hiring managers, HR, and programme leadership. The result was a slow hiring process that sometimes meant losing strong candidates to other organisations.
Onboarding was similarly ad hoc. New employees in Haiti and the United States received different experiences depending on which manager was responsible for their induction, and the organisation had no standardised framework for ensuring that new hires received the information, training, and access they needed in their first weeks. The risk of new employees beginning their roles unprepared was real and had led to costly early attrition in previous years.
Hope for Haiti selected BambooHR for its Applicant Tracking System and onboarding capabilities. The ATS allowed the organisation to post roles to multiple job boards simultaneously, including international development-specific platforms, and to manage the full pipeline of candidates through a structured review and approval workflow. Automated acknowledgement emails and status updates kept candidates informed throughout the process, improving the organisation's reputation as an employer.
Time-to-hire for mission-critical roles fell by 60% in the first year of using BambooHR. The structured process reduced the decision-making time within the organisation, and the wider candidate reach improved the quality of the applicant pool. Hiring managers reported greater confidence in the candidates they selected because the evaluation process was more systematic and better documented.
Standardised onboarding workflows were configured for both Haiti and the United States, ensuring that new hires in both countries received a consistent, structured welcome experience. Digital document signing eliminated the need to courier physical contracts to staff in Haiti, reducing administrative delays and improving the professional experience of joining the organisation. The proportion of HR processes that required physical paper fell by 80%.
