HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. En savoir plus
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. En savoir plus
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. En savoir plus
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. En savoir plus
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. En savoir plus
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. En savoir plus
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. En savoir plus
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. En savoir plus
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. En savoir plus
Appraisal
A structured review of an employee's performance, contribution and development over a set period. En savoir plus
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. En savoir plus
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. En savoir plus
Attrition
The gradual reduction of a workforce as employees leave and are not always replaced. En savoir plus
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. En savoir plus
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. En savoir plus
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. En savoir plus
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. En savoir plus
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. En savoir plus
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. En savoir plus
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. En savoir plus
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. En savoir plus
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. En savoir plus
Burnout
A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress. En savoir plus
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. En savoir plus
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. En savoir plus
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. En savoir plus
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. En savoir plus
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. En savoir plus
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. En savoir plus
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. En savoir plus
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. En savoir plus
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. En savoir plus
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. En savoir plus
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. En savoir plus
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. En savoir plus
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. En savoir plus
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. En savoir plus
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. En savoir plus
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. En savoir plus
Cost of Turnover
The total financial impact of losing and replacing an employee. En savoir plus
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. En savoir plus
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. En savoir plus
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. En savoir plus
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. En savoir plus
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. En savoir plus
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. En savoir plus
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. En savoir plus
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. En savoir plus
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. En savoir plus
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. En savoir plus
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. En savoir plus
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. En savoir plus
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. En savoir plus
Employee Self-Service
Systems letting employees view and update their own HR information directly. En savoir plus
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. En savoir plus
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. En savoir plus
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. En savoir plus
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. En savoir plus
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. En savoir plus
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. En savoir plus
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. En savoir plus
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. En savoir plus
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. En savoir plus
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. En savoir plus
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. En savoir plus
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. En savoir plus
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. En savoir plus
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. En savoir plus
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. En savoir plus
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. En savoir plus
Furlough
A temporary, agreed pause in work — often with reduced or state-supported pay — during which employment continues. En savoir plus
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. En savoir plus
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. En savoir plus
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. En savoir plus
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. En savoir plus
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. En savoir plus
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. En savoir plus
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. En savoir plus
Gross Pay
An employee's total earnings before tax, social insurance and other deductions are taken. En savoir plus
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. En savoir plus
Headcount
The total number of employees in an organisation, team or category at a given point in time. En savoir plus
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. En savoir plus
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. En savoir plus
Holiday Pay
The pay an employee receives while taking their entitled annual leave. En savoir plus
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. En savoir plus
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. En savoir plus
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. En savoir plus
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. En savoir plus
Hybrid Work
A working model combining time in the workplace with time working remotely. En savoir plus
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. En savoir plus
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. En savoir plus
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. En savoir plus
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. En savoir plus
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. En savoir plus
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. En savoir plus
Job Description
A document setting out the purpose, duties and requirements of a specific role. En savoir plus
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. En savoir plus
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. En savoir plus
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. En savoir plus
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. En savoir plus
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. En savoir plus
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. En savoir plus
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. En savoir plus
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. En savoir plus
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. En savoir plus
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. En savoir plus
Lay-Off
A temporary suspension of work, and pay, when an employer has no work available. En savoir plus
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. En savoir plus
Leave Management
The process of requesting, approving, tracking and reporting employee time off. En savoir plus
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. En savoir plus
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. En savoir plus
Line Manager
The person with direct responsibility for managing an individual or team's daily work. En savoir plus
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. En savoir plus
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. En savoir plus
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. En savoir plus
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. En savoir plus
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. En savoir plus
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. En savoir plus
Mentoring
A developmental relationship where an experienced colleague guides another's growth. En savoir plus
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. En savoir plus
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. En savoir plus
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. En savoir plus
Moonlighting
Holding a second job or side business alongside one's main employment. En savoir plus
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. En savoir plus
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. En savoir plus
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. En savoir plus
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. En savoir plus
Notice Period
The advance warning either party must give before ending the employment relationship. En savoir plus
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. En savoir plus
Occupational Health
Services and practices that protect and promote employees' health at work. En savoir plus
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. En savoir plus
Offboarding
The structured process of managing an employee's departure from the organisation. En savoir plus
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. En savoir plus
One-to-One
A regular, private conversation between a manager and a team member. En savoir plus
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. En savoir plus
Outplacement
Support provided to departing employees to help them find new roles. En savoir plus
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. En savoir plus
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. En savoir plus
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. En savoir plus
Parental Leave
Unpaid, job-protected leave for parents to care for young children. En savoir plus
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. En savoir plus
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. En savoir plus
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. En savoir plus
PAYE
The system for deducting income tax and social contributions from wages at source. En savoir plus
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. En savoir plus
Peer Review
Feedback on an employee's performance gathered from their colleagues. En savoir plus
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. En savoir plus
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. En savoir plus
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. En savoir plus
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. En savoir plus
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. En savoir plus
Preboarding
Engagement and preparation activities between a signed offer and the first day. En savoir plus
Probation
An initial period of employment during which suitability for the role is assessed. En savoir plus
Probation Period
An initial period of employment during which suitability for the role is assessed. En savoir plus
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. En savoir plus
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. En savoir plus
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. En savoir plus
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. En savoir plus
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. En savoir plus
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. En savoir plus
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. En savoir plus
Reference Check
Verification of a candidate's employment history and suitability with previous employers. En savoir plus
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. En savoir plus
Reskilling
Training employees for a substantially different role from the one they currently hold. En savoir plus
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. En savoir plus
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. En savoir plus
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. En savoir plus
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. En savoir plus
Rostering
Scheduling employees' shifts to match staffing needs and legal requirements. En savoir plus
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. En savoir plus
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. En savoir plus
Référencement salarial
Comparing pay for roles against external market data to inform reward decisions. En savoir plus
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. En savoir plus
Secondment
A temporary assignment of an employee to a different role, team or organisation. En savoir plus
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. En savoir plus
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. En savoir plus
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. En savoir plus
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. En savoir plus
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. En savoir plus
Skills Matrix
A grid mapping which employees hold which skills, and at what level. En savoir plus
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. En savoir plus
Span of Control
The number of direct reports a manager is responsible for. En savoir plus
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. En savoir plus
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. En savoir plus
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. En savoir plus
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. En savoir plus
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. En savoir plus
Acquisition de talents
The strategic, long-term function of attracting and hiring the people an organisation needs. En savoir plus
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. En savoir plus
Temps et Présence
Systems and processes for recording when employees work and are absent. En savoir plus
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. En savoir plus
Récompenses globales
The full package of pay, benefits and non-financial rewards an employee receives. En savoir plus
Training Needs Analysis
A systematic assessment of the gap between current and required skills. En savoir plus
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. En savoir plus
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. En savoir plus
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. En savoir plus
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. En savoir plus
Upskilling
Developing employees' existing skills to meet evolving role and business needs. En savoir plus
Vacancy
An open position an organisation intends to fill. En savoir plus
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. En savoir plus
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. En savoir plus
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. En savoir plus
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. En savoir plus
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. En savoir plus
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. En savoir plus
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. En savoir plus
Works Council
A body representing employees in information and consultation with the employer. En savoir plus
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. En savoir plus
“L’idéal est ce que nous avons maintenant avec Grouper.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Ce que nos clients disent
L’idéal est ce que nous avons maintenant avec Grouper.
Avec notre rapidité d’embauche, vous n’avez pas le temps de faire des recherches sur Internet ou de regarder des tutoriels vidéo. Le fait d’avoir quelqu’un à qui parler et qui nous apporte des solutions pratiques rapidement est inestimable. Leur service client est sans égal.
La relation de travail avec Grouper a été exceptionnelle. Notre responsable de compte est amicale, accommodante et approachable. Leur connaissance et expertise ont été excellentes et il y a une grande assurance que je peux laisser le système faire ce qu’il est censé faire. Cela a enlevé beaucoup de pression à notre équipe.
La mise en œuvre s’est déroulée sans accroc. Grouper a toujours été réactif et notre responsable de compte est diligent et proactif, flexible sur les horaires et l’aide qu’ils nous ont fournie. Même maintenant que le système est en place, chaque fois que nous envoyons un e-mail ou avons une question, ils reviendront probablement dans l’heure.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
Dans de nombreuses transactions, le vendeur n’est pas impliqué dans la transformation. Moji est assez unique dans son domaine car il se met dans l’esprit des praticiens RH mais comprend aussi l’entreprise, et il est aussi très technique. Il peut l’ajuster exactement à ce dont il a besoin. C’était le meilleur package de sa catégorie.
Les systèmes vont et viennent et les personnes peuvent passer les transferts, mais il y a quelque chose de très unique dans la passion et la compétence de Moji. Il a été au bureau et a rencontré et formé tout le monde. Ce niveau de conseil, on ne le trouve pas partout.
Jusqu’à 85 % de notre semaine de travail était consacrée au recrutement, aux contrats et aux lettres d’offre. Désormais, je dirais que notre lourdeur administrative est réduite de 40 % car nous ne passons plus des heures à trier des emails après des emails.
Nous n’avions pas de système RH auparavant; tout était manuel et sur des tableaux. Grouper a tout facilité et cela a vraiment changé les choses, non seulement pour moi mais aussi pour nos managers. Ils ne m’envoient plus d’emails pour demander des informations. Je dirais que cela a réduit l’aspect administratif d’environ 40 %.
C’est le service client dans lequel ils excellent. J’ai été surpris de pouvoir envoyer un email à une personne précise pour un problème. Dès la moindre question, il revient rapidement, plus vite que jamais vu. Et c’est toujours résolu. Il n’y a pas cette façon que l’on voit chez de nombreux autres prestataires où le prestataire répond par un message générique ou manque de flexibilité.
Au tout début, le niveau de service était très élevé. Nous avons eu la chance de travailler avec notre responsable de compte, qui était brillant. Il est très orienté service, il veut comprendre nos besoins et nos problèmes. Il est extrêmement rapide: quand j’ai une demande, il répond toujours immédiatement, et nous sommes vraiment satisfaits.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
C’est extrêmement précieux. Notre responsable de compte est devenu un bon ami à ce stade. Il accepte volontiers de sauter sur un appel pour montrer une fonctionnalité particulière du système ou l’expliquer étape par étape. J’envoie un email le matin et il revient en quelques heures. C’est génial d’avoir quelqu’un avec qui échanger sur un plan personnel.
Rapidité de réponse. Ils s’attaquent toujours rapidement aux choses. Nous sommes une grande équipe et nous rêvons de rendre les choses un peu plus faciles. Parfois nous proposons des idées que nous estimons réalisables, alors nous contactons toujours Grouper. J’ai toutes les informations accessibles, pas besoin de fouiller dans un dossier physique: tout est sur la plateforme. Inestimable !
Avec certains prestataires externalisés, on ne sait pas qui va répondre ni combien de temps on va attendre. Alors que moi, j’écris toujours à Grouper et ils répondent rapidement et cherchent toujours une solution.
Nous sommes avec Grouper depuis 2019 et les considérons comme un partenaire très proche. Nous reconnaissons également qu’ils comprennent notre activité.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Tel est le beau côté d’une entreprise comme Grouper. Nous sommes une PME et le type de soutien dont nous avons besoin correspond exactement à ce que nous obtenons.
Grouper est très réactif et notre responsable de compte a une excellente connaissance, capable de nous proposer des idées et de nous montrer comment exploiter davantage le système. Le service a été très fluide: c’est un grand changement, mais l’équipe a été très réactive et sait aussi partager l’information.
Grouper est basé en Irlande, donc, de notre point de vue, la communication et le support nécessaires ont été beaucoup plus simples. Ils sont très efficaces, répondent à tous nos emails rapidement. Ils effectuent les suivis et, si nécessaire, organisent des réunions pour discuter des problèmes et les résoudre efficacement.
Notre responsable de compte était proactif et vraiment réactif. Déplacer des systèmes logiciels n’est pas une mince affaire, nous étions en contact assez régulièrement. Il s’est assuré que j’obtienne ce dont j’avais besoin dans les délais. J’étais tenu au courant, et la communication était très transparente, donc je savais toujours ce qui se passait.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Je dirais que le service est très convivial, soutenu, avec des délais de réponse rapides. L’expérience client est bonne. Et en ayant eu le même responsable de compte pour développer cette relation, je sais que je peux décrocher un appel, et il y a de la souplesse dans la manière dont ce soutien peut être fourni. Cette constance que nous obtenons avec Grouper est très précieuse.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Qu’est-ce qui est unique chez Grouper? Je dirais qu’ils sont très réactifs, fiables et soutien. Lorsque nous avons tenté de configurer les évaluations de performance automatiquement dans le système, nous avons eu quelques appels où ils partageaient l’écran pour me montrer comment le configurer correctement. Merci à Grouper.
Notre responsable de compte est très, très utile et répondra toujours à un appel. Cela peut être seulement quelques minutes, mais il est tellement plus facile de parler à quelqu’un et de partager l’écran. Récemment, je voulais modifier un champ et changer l’onglet emploi. Il l’a fait très rapidement. Sur d’autres systèmes, j’ai passé du temps à tenter de résoudre quelque chose et peut-être finir par y arriver, mais cela a pris une heure.
La méthode de Grouper est très utile et, personnellement, je trouve cela vraiment utile car cela fait gagner du temps et, en fin de compte, cela fait gagner de l’argent à l’entreprise car je ne perds pas de temps à chercher des informations.
J’ai le sentiment que si je dois contacter et parler à notre Responsable de compte, il fera de son mieux pour trouver une solution. Il connaît très bien le système, donc sa connaissance technique est excellente. Je sens qu’en allant vers lui, j’obtiens une expertise technique et il tente de résoudre d’autres problèmes avec la solution. Savoir que j’ai Grouper pour nous soutenir en tant que client me rassure davantage.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
J’avais juste besoin de quelque chose qui me simplifierait la vie au lieu d’avoir des enregistrements manuels partout. Grouper était très utile, ils ont tout configuré comme je l’avais demandé et cela m’a facilité la navigation dans le système avec les informations déjà présentes.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Nous avons toujours eu un interlocuteur personnel chez Grouper, très impliqué, surtout au début.
En raison de l’industrie dans laquelle nous opérons, nous faisons probablement plus attention aux aspects du service client et à cette réactivité qui est extrêmement importante pour nous. Cela m’a aidé à être si satisfait du support. Notre responsable de compte est toujours réactif et j’apprécie ce côté personnel: avoir ce point de contact unique est vraiment utile, tout comme nos clients aiment avoir un visage familier en qui ils peuvent avoir confiance.
Parlez couramment les RH.
Use the BambooHR HR Glossary to get up to speed on any term, fast. And when you’re ready to put it into practice - we’re here.
