Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability.
Soft skills are the personal and interpersonal qualities that shape how effectively someone works with others — communication, teamwork, adaptability, problem-solving and emotional intelligence among them.
Harder to measure than technical skills, they are often decisive in how well a person performs, leads and collaborates.
Increasingly valued in recruitment and development, soft skills complement hard skills and are central to leadership and customer-facing roles.
