HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Daha fazla oku
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Daha fazla oku
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Daha fazla oku
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Daha fazla oku
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Daha fazla oku
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Daha fazla oku
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Daha fazla oku
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Daha fazla oku
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Daha fazla oku
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Daha fazla oku
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Daha fazla oku
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Daha fazla oku
Attrition
The gradual reduction of a workforce as employees leave and are not always replaced. Daha fazla oku
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Daha fazla oku
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Daha fazla oku
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Daha fazla oku
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Daha fazla oku
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Daha fazla oku
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Daha fazla oku
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Daha fazla oku
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Daha fazla oku
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Daha fazla oku
Burnout
A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress. Daha fazla oku
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Daha fazla oku
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Daha fazla oku
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Daha fazla oku
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Daha fazla oku
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Daha fazla oku
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Daha fazla oku
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Daha fazla oku
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Daha fazla oku
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Daha fazla oku
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Daha fazla oku
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Daha fazla oku
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Daha fazla oku
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Daha fazla oku
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Daha fazla oku
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Daha fazla oku
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Daha fazla oku
Cost of Turnover
The total financial impact of losing and replacing an employee. Daha fazla oku
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Daha fazla oku
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Daha fazla oku
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Daha fazla oku
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Daha fazla oku
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Daha fazla oku
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Daha fazla oku
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Daha fazla oku
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Daha fazla oku
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Daha fazla oku
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Daha fazla oku
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Daha fazla oku
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Daha fazla oku
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Daha fazla oku
Employee Self-Service
Systems letting employees view and update their own HR information directly. Daha fazla oku
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Daha fazla oku
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Daha fazla oku
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Daha fazla oku
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Daha fazla oku
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Daha fazla oku
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Daha fazla oku
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Daha fazla oku
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Daha fazla oku
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Daha fazla oku
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Daha fazla oku
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Daha fazla oku
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Daha fazla oku
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Daha fazla oku
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Daha fazla oku
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Daha fazla oku
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Daha fazla oku
Furlough
A temporary, agreed pause in work — often with reduced or state-supported pay — during which employment continues. Daha fazla oku
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Daha fazla oku
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Daha fazla oku
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Daha fazla oku
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Daha fazla oku
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Daha fazla oku
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Daha fazla oku
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Daha fazla oku
Gross Pay
An employee's total earnings before tax, social insurance and other deductions are taken. Daha fazla oku
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Daha fazla oku
Headcount
The total number of employees in an organisation, team or category at a given point in time. Daha fazla oku
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Daha fazla oku
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Daha fazla oku
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Daha fazla oku
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Daha fazla oku
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Daha fazla oku
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Daha fazla oku
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Daha fazla oku
Hybrid Work
A working model combining time in the workplace with time working remotely. Daha fazla oku
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Daha fazla oku
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Daha fazla oku
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Daha fazla oku
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Daha fazla oku
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Daha fazla oku
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Daha fazla oku
Job Description
A document setting out the purpose, duties and requirements of a specific role. Daha fazla oku
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Daha fazla oku
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Daha fazla oku
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Daha fazla oku
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Daha fazla oku
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Daha fazla oku
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Daha fazla oku
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Daha fazla oku
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Daha fazla oku
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Daha fazla oku
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Daha fazla oku
Lay-Off
A temporary suspension of work, and pay, when an employer has no work available. Daha fazla oku
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Daha fazla oku
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Daha fazla oku
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Daha fazla oku
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Daha fazla oku
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Daha fazla oku
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Daha fazla oku
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Daha fazla oku
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Daha fazla oku
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Daha fazla oku
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Daha fazla oku
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Daha fazla oku
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Daha fazla oku
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Daha fazla oku
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Daha fazla oku
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Daha fazla oku
Moonlighting
Holding a second job or side business alongside one's main employment. Daha fazla oku
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Daha fazla oku
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Daha fazla oku
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Daha fazla oku
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Daha fazla oku
Notice Period
The advance warning either party must give before ending the employment relationship. Daha fazla oku
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Daha fazla oku
Occupational Health
Services and practices that protect and promote employees' health at work. Daha fazla oku
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Daha fazla oku
Offboarding
The structured process of managing an employee's departure from the organisation. Daha fazla oku
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Daha fazla oku
One-to-One
A regular, private conversation between a manager and a team member. Daha fazla oku
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Daha fazla oku
Outplacement
Support provided to departing employees to help them find new roles. Daha fazla oku
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Daha fazla oku
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Daha fazla oku
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Daha fazla oku
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Daha fazla oku
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Daha fazla oku
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Daha fazla oku
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Daha fazla oku
PAYE
The system for deducting income tax and social contributions from wages at source. Daha fazla oku
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Daha fazla oku
Peer Review
Feedback on an employee's performance gathered from their colleagues. Daha fazla oku
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Daha fazla oku
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Daha fazla oku
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Daha fazla oku
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Daha fazla oku
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Daha fazla oku
Preboarding
Engagement and preparation activities between a signed offer and the first day. Daha fazla oku
Probation
An initial period of employment during which suitability for the role is assessed. Daha fazla oku
Probation Period
An initial period of employment during which suitability for the role is assessed. Daha fazla oku
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Daha fazla oku
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Daha fazla oku
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Daha fazla oku
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Daha fazla oku
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Daha fazla oku
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Daha fazla oku
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Daha fazla oku
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Daha fazla oku
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Daha fazla oku
Reskilling
Training employees for a substantially different role from the one they currently hold. Daha fazla oku
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Daha fazla oku
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Daha fazla oku
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Daha fazla oku
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Daha fazla oku
Rostering
Scheduling employees' shifts to match staffing needs and legal requirements. Daha fazla oku
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Daha fazla oku
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Daha fazla oku
Maaş Karşılaştırması
Comparing pay for roles against external market data to inform reward decisions. Daha fazla oku
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Daha fazla oku
Secondment
A temporary assignment of an employee to a different role, team or organisation. Daha fazla oku
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Daha fazla oku
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Daha fazla oku
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Daha fazla oku
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Daha fazla oku
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Daha fazla oku
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Daha fazla oku
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Daha fazla oku
Span of Control
The number of direct reports a manager is responsible for. Daha fazla oku
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Daha fazla oku
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Daha fazla oku
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Daha fazla oku
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Daha fazla oku
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Daha fazla oku
Yetenek Edinimi
The strategic, long-term function of attracting and hiring the people an organisation needs. Daha fazla oku
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Daha fazla oku
Zaman ve Katılım
Systems and processes for recording when employees work and are absent. Daha fazla oku
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Daha fazla oku
Toplam Ödüller
The full package of pay, benefits and non-financial rewards an employee receives. Daha fazla oku
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Daha fazla oku
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Daha fazla oku
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Daha fazla oku
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Daha fazla oku
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Daha fazla oku
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Daha fazla oku
Vacancy
An open position an organisation intends to fill. Daha fazla oku
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Daha fazla oku
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Daha fazla oku
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Daha fazla oku
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Daha fazla oku
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Daha fazla oku
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Daha fazla oku
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Daha fazla oku
Works Council
A body representing employees in information and consultation with the employer. Daha fazla oku
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Daha fazla oku
“İdeal olan şu an sahip olduğumuzdur: Grouper ile.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Müşterilerimizin söyledikleri
İdeal olan şu an sahip olduğumuzdur: Grouper ile.
İstihdam hızımızla, Google’da gezinmeye veya video eğitimine bakmaya zamanınız yok. Konuşacak biri olması ve pratik çözümler sunması gerçekten paha biçilmez. Müşteri hizmetleri değerinin en üstünde.
Grouper ile iş ilişkisi harika gidiyor. Hesap yöneticisi cana yakın, uygun ve ulaşılabilir. Bilgi ve uzmanlıkları çok değerli; sistemin olması gerektiği gibi çalışmasına izin verebileceğim konusunda büyük güven var. Ekibi üzerindeki baskıyı önemli ölçüde azalttı.
Uygulama her zaman iyi gitti. Grouper her zaman yanıt verdi ve hesap yöneticimiz dikkatli ve görevin başında; bize sağladıkları süre ve yardım konusunda esnektir. Sistem şimdi kurulu olsa da, herhangi bir e-posta gönderdiğimizde ya da bir soru sorduğumuzda muhtemelen saate geri döneceklerdir.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
Çok sayıda işlemde satıcı dönüşüm sürecine dahil değildir. Moji alanında gerçekten özel bir konuma sahip; çünkü insan kaynakları uygulayıcılarının aklına girer ancak işi de anlar, ayrıca son derece teknik becerilere sahiptir. Gerektiği yere çıkartabilir. Sınıfının en iyisi paketiydi.
Sistemler gelip gider ve insanlar devir teslimlerle ilerleyebilirler fakat Moji’nin tutkulu ve yetkin oluşunun benzersiz bir yönü var. Ofiste bulunmuş, herkesle tanışıp eğitim vermiştir. Bu seviyedeki danışmanlık her yerde bulunmaz.
İş haftamızın yaklaşık %85’ine işe alım, sözleşmeler ve teklif mektuplarıyla harcanıyordu. Artık yönetsel yükümüzün %40 azaldığını söyleyebilirim; çünkü e-postalar arasında boğulmuyorum.
Daha önce bir İK sistemi yoktu; tamamen manuel ve elektronik tablo üzerinde yürütülüyordu. Grouper her şeyi bu kadar kolay hale getirdi ve bu sadece benim için değil yöneticilerimiz için de gerçek bir değişiklik oldu. Bilgi isteyen kişileri bana emahle sormuyorlar. Yönetsel tarafın yaklaşık %40 oranında azaldığını söyleyebilirim.
Konu müşteri hizmeti olduğunda üstünler. Belirli bir kişiyle sorunla ilgili olarak e-posta gönderebileceğinizi görmek beni şaşırtmıştı. Herhangi bir sorgumuz olduğunda o en hızlı geri dönüşü verir ve her zaman çözüm bulunur. Çoğu sağlayıcının genel yanıtla size e-posta attığı veya esneklik olmadığı durumlar yok.
Başlangıçta hizmet seviyesi çok yüksekti. Hesap yöneticimizle çalışmak için şansımız oldu ve o harikaydı. Hizmet odaklı ve ihtiyaçlarımızı, sorunlarımızı anlamak istiyor. Very hızlı: talebim olduğunda her zaman hemen yanıt verir ve gerçekten memnunuz.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Çok değerli. Hesap yöneticimiz şu aşamada iyi bir dost. Sistemün belirli bir özelliğini göstermek veya adım adım açıklamak için memnuniyetle bir görüşmeye katılacaktır. Sabah bir e-posta gönderiyorum ve birkaç saat içinde geri döner. Kişisel bir düzeyde iletişim kurabileceğiniz birinin olması harika.
Yanıt hızı. Her zaman konuları çok hızlı ele alırlar. Büyük bir ekibiz ve işleri biraz daha kolaylaştırmayı hayal ediyoruz. Bazen uygulanabilir olduğunu düşündüğümüz fikirler geliştiriyoruz; bu yüzden Grouper ile iletişime geçiyoruz. Tüm bilgilere erişebiliyorum; fiziksel bir dosya aramama gerek yok: her şey platformda. Diskasız paha biçilemez!
Dış kaynaklı sağlayıcılarla kime yanıt vereceğini veya ne kadar süre bekleyeceğini bilmezsiniz. Halbuki ben sürekli Grouper ile e-posta atıyorum ve hemen geri dönerler; çözüm bulmaya çalışırlar.
2019'dan beri Grouper ile çalışıyoruz ve onları çok yakın bir ortak olarak görüyoruz. Ayrıca işimizi anladıklarını kabul ederiz.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Grouper gibi bir şirketle çalışmanın güzelliği burada yatıyor. Biz küçük bir KOBİ’yiz ve ihtiyaç duyduğumuz destek tam olarak bu.
Grouper çok hızlı yanıt verir ve hesap yöneticimiz mükemmel bilgiye sahiptir; bize fikirler verir ve sistemi daha fazla nasıl kullanabileceğimizi gösterir. Hizmet oldukça sorunsuz ilerledi: büyük bir değişim, ancak ekip çok hızlı yanıt verdi ve bilgi paylaşımı konusunda da iyiydi.
Grouper İrlanda merkezli olduğu için iletişim ve ihtiyacımız olan destek açısından bakıldığında çok daha kolaydı. Oldukça etkili: Tüm e-postalarımızı zamanında yanıtlarlar. Takip ederler ve gerekirse sorunları tartışmak için toplantılar organize ederler ve etkili bir şekilde çözerler.
Hesap yöneticimiz konuya hakim ve gerçekten hızlı yanıt veriyordu. Yazılım sistemlerini taşımak zor bir görev olduğundan sık sık iletişim halindeydik. İhtiyacım olanı zamanında aldığımı garanti etti. Sürece dahil kaldım, iletişim çok şeffaf olduğundan neyin ne zaman olduğu her zaman belliydi.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Hizmetin çok kullanıcı dostu, destekleyici ve hızlı yanıt sürelerine sahip olduğunu söyleyebilirim. Müşteri deneyimi iyi. Aynı hesap yöneticisiyle bu ilişkiyi kurabildiğim için arama yapıp destek alınabileceğini bilmek çok değerli ve esneklik sunar. Grouper ile elde ettiğimiz bu tutarlılık çok değerli.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Grouper ile iletişimde öne çıkan özellikler nelerdir? Çok hızlı yanıt veren, güvenilir ve destekleyici bir yapı. Performans incelemelerini otomatik olarak sisteme kurmaya çalıştığımızda, ayarlamayı nasıl yapacağımı gösteren birkaç ekran paylaşımı yaptıkları bazı görüşmelerimiz oldu. Teşekkürler, Grouper.
Hesap yöneticim gerçekten çok yardımcı ve her zaman bir aramaya atlar. Sadece birkaç dakika da sürebilir; biriyle konuşmak ve ekranı paylaşmak çok daha kolay. Yakın zamanda bir alanı değiştirmek ve iş sekmesini değiştirmek istedim; o bunu çok hızlı yaptı. Diğer sistemlerde bir şeyler çözmeye çalışırdım ve sonunda belki bir saat alırdı.
Grouper'nın yaklaşımı çok yardımcı ve kişisel olarak bunu gerçekten faydalı buluyorum çünkü zaman kazandırıyor ve günün sonunda şirket tasarruf ediyor çünkü bilgi ararken zaman kaybetmiyorum.
Bir hesap yöneticimizle iletişime geçip konuşmam gerektiğinde elinden gelenin en iyisini yapacağını hissettiriyor. Sistem hakkında gerçekten iyi biliyor, teknik bilgisinin çok iyi olduğuna inanıyorum. Ona gitmenin bana teknik uzmanlık kazandıracağını ve çözüm konusunda diğer sorunları da halletmeye çalıştığını hissediyorum. Grouper müşteri olarak destek olmak için yanımda olduğunu bilmek bana daha güvenli hissettiriyor.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Tüm manuel kayıtlar yerleşik her yerde olmaktansa hayatımı kolaylaştıracak bir şey gerekirken, Grouper çok yardımcı oldu; talep ettiğim şekilde kurulumu tamamladılar ve hali hazırdaki bilgilerle sistemi kullanmam daha kolay oldu.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Her zaman Grouper ile kişiyle temas halinde çalışıyoruz; özellikle başlangıç aşamalarında çok etkiliydi.
Sektörümüz nedeniyle müşteri hizmetleri yönlerine daha çok odaklandığımızı ve bu hızlı yanıt verme özelliğinin bizim için çok önemli olduğunu düşünüyoruz. Destekten bu kadar memnun olmamı sağladı. Hesap yöneticimiz her zaman geri dönüyor ve bu kişisel temasın olduğuna bayıldım: tek bir referans noktası olması güven verici, müşterilerimizin tanınan bir yüz görmekten hoşlanması gibi.
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