HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Citeşte mai mult
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Citeşte mai mult
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Citeşte mai mult
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Citeşte mai mult
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Citeşte mai mult
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Citeşte mai mult
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Citeşte mai mult
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Citeşte mai mult
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Citeşte mai mult
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Citeşte mai mult
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Citeşte mai mult
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Citeşte mai mult
Attrition
The gradual reduction of a workforce as employees leave and are not always replaced. Citeşte mai mult
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Citeşte mai mult
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Citeşte mai mult
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Citeşte mai mult
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Citeşte mai mult
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Citeşte mai mult
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Citeşte mai mult
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Citeşte mai mult
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Citeşte mai mult
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Citeşte mai mult
Burnout
A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress. Citeşte mai mult
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Citeşte mai mult
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Citeşte mai mult
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Citeşte mai mult
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Citeşte mai mult
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Citeşte mai mult
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Citeşte mai mult
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Citeşte mai mult
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Citeşte mai mult
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Citeşte mai mult
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Citeşte mai mult
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Citeşte mai mult
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Citeşte mai mult
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Citeşte mai mult
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Citeşte mai mult
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Citeşte mai mult
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Citeşte mai mult
Cost of Turnover
The total financial impact of losing and replacing an employee. Citeşte mai mult
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Citeşte mai mult
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Citeşte mai mult
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Citeşte mai mult
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Citeşte mai mult
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Citeşte mai mult
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Citeşte mai mult
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Citeşte mai mult
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Citeşte mai mult
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Citeşte mai mult
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Citeşte mai mult
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Citeşte mai mult
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Citeşte mai mult
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Citeşte mai mult
Employee Self-Service
Systems letting employees view and update their own HR information directly. Citeşte mai mult
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Citeşte mai mult
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Citeşte mai mult
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Citeşte mai mult
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Citeşte mai mult
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Citeşte mai mult
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Citeşte mai mult
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Citeşte mai mult
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Citeşte mai mult
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Citeşte mai mult
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Citeşte mai mult
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Citeşte mai mult
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Citeşte mai mult
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Citeşte mai mult
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Citeşte mai mult
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Citeşte mai mult
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Citeşte mai mult
Furlough
A temporary, agreed pause in work — often with reduced or state-supported pay — during which employment continues. Citeşte mai mult
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Citeşte mai mult
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Citeşte mai mult
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Citeşte mai mult
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Citeşte mai mult
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Citeşte mai mult
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Citeşte mai mult
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Citeşte mai mult
Gross Pay
An employee's total earnings before tax, social insurance and other deductions are taken. Citeşte mai mult
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Citeşte mai mult
Headcount
The total number of employees in an organisation, team or category at a given point in time. Citeşte mai mult
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Citeşte mai mult
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Citeşte mai mult
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Citeşte mai mult
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Citeşte mai mult
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Citeşte mai mult
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Citeşte mai mult
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Citeşte mai mult
Hybrid Work
A working model combining time in the workplace with time working remotely. Citeşte mai mult
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Citeşte mai mult
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Citeşte mai mult
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Citeşte mai mult
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Citeşte mai mult
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Citeşte mai mult
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Citeşte mai mult
Job Description
A document setting out the purpose, duties and requirements of a specific role. Citeşte mai mult
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Citeşte mai mult
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Citeşte mai mult
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Citeşte mai mult
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Citeşte mai mult
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Citeşte mai mult
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Citeşte mai mult
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Citeşte mai mult
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Citeşte mai mult
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Citeşte mai mult
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Citeşte mai mult
Lay-Off
A temporary suspension of work, and pay, when an employer has no work available. Citeşte mai mult
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Citeşte mai mult
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Citeşte mai mult
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Citeşte mai mult
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Citeşte mai mult
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Citeşte mai mult
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Citeşte mai mult
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Citeşte mai mult
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Citeşte mai mult
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Citeşte mai mult
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Citeşte mai mult
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Citeşte mai mult
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Citeşte mai mult
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Citeşte mai mult
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Citeşte mai mult
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Citeşte mai mult
Moonlighting
Holding a second job or side business alongside one's main employment. Citeşte mai mult
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Citeşte mai mult
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Citeşte mai mult
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Citeşte mai mult
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Citeşte mai mult
Notice Period
The advance warning either party must give before ending the employment relationship. Citeşte mai mult
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Citeşte mai mult
Occupational Health
Services and practices that protect and promote employees' health at work. Citeşte mai mult
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Citeşte mai mult
Offboarding
The structured process of managing an employee's departure from the organisation. Citeşte mai mult
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Citeşte mai mult
One-to-One
A regular, private conversation between a manager and a team member. Citeşte mai mult
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Citeşte mai mult
Outplacement
Support provided to departing employees to help them find new roles. Citeşte mai mult
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Citeşte mai mult
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Citeşte mai mult
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Citeşte mai mult
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Citeşte mai mult
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Citeşte mai mult
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Citeşte mai mult
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Citeşte mai mult
PAYE
The system for deducting income tax and social contributions from wages at source. Citeşte mai mult
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Citeşte mai mult
Peer Review
Feedback on an employee's performance gathered from their colleagues. Citeşte mai mult
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Citeşte mai mult
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Citeşte mai mult
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Citeşte mai mult
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Citeşte mai mult
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Citeşte mai mult
Preboarding
Engagement and preparation activities between a signed offer and the first day. Citeşte mai mult
Probation
An initial period of employment during which suitability for the role is assessed. Citeşte mai mult
Probation Period
An initial period of employment during which suitability for the role is assessed. Citeşte mai mult
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Citeşte mai mult
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Citeşte mai mult
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Citeşte mai mult
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Citeşte mai mult
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Citeşte mai mult
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Citeşte mai mult
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Citeşte mai mult
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Citeşte mai mult
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Citeşte mai mult
Reskilling
Training employees for a substantially different role from the one they currently hold. Citeşte mai mult
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Citeşte mai mult
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Citeşte mai mult
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Citeşte mai mult
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Citeşte mai mult
Rostering
Scheduling employees' shifts to match staffing needs and legal requirements. Citeşte mai mult
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Citeşte mai mult
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Citeşte mai mult
Compararea Salariilor
Comparing pay for roles against external market data to inform reward decisions. Citeşte mai mult
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Citeşte mai mult
Secondment
A temporary assignment of an employee to a different role, team or organisation. Citeşte mai mult
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Citeşte mai mult
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Citeşte mai mult
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Citeşte mai mult
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Citeşte mai mult
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Citeşte mai mult
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Citeşte mai mult
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Citeşte mai mult
Span of Control
The number of direct reports a manager is responsible for. Citeşte mai mult
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Citeşte mai mult
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Citeşte mai mult
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Citeşte mai mult
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Citeşte mai mult
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Citeşte mai mult
Achiziții Talente
The strategic, long-term function of attracting and hiring the people an organisation needs. Citeşte mai mult
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Citeşte mai mult
Pontaj și prezență
Systems and processes for recording when employees work and are absent. Citeşte mai mult
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Citeşte mai mult
Recompense Totale
The full package of pay, benefits and non-financial rewards an employee receives. Citeşte mai mult
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Citeşte mai mult
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Citeşte mai mult
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Citeşte mai mult
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Citeşte mai mult
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Citeşte mai mult
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Citeşte mai mult
Vacancy
An open position an organisation intends to fill. Citeşte mai mult
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Citeşte mai mult
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Citeşte mai mult
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Citeşte mai mult
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Citeşte mai mult
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Citeşte mai mult
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Citeşte mai mult
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Citeşte mai mult
Works Council
A body representing employees in information and consultation with the employer. Citeşte mai mult
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Citeşte mai mult
“Idealul este ceea ce avem acum cu Grouper.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Ceea ce spun clienții noștri
Idealul este ceea ce avem acum cu Grouper.
Cu rata noastră de angajare, nu ai timp să cauți pe Google sau să vizionezi un tutorial video. Faptul că avem pe cineva cu care poți vorbi și care îți oferă soluții practice foarte rapid este inestimabil. Serviciul lor pentru clienți este de neegalat.
Relația de lucru cu Grouper a fost fantastică. Managerul nostru de cont este prietenos, acomodant și abordabil. Cunoașterea și expertiza lor au fost excelente și există o mare siguranță că pot lăsa sistemul să facă ceea ce ar trebui să facă. A fost scoasă o mare presiune de pe echipa noastră.
Implementarea a decurs bine. Grouper a fost mereu receptivă iar managerul nostru de cont este conștiincios și pe fază, flexibil în termene și ajutorul oferit. Chiar și acum, când sistemul este stabilit, ori de câte ori trimitem un email sau avem o întrebare, probabil vor reveni în ora următoare.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
În multe tranzacții, vânzătorul nu este implicat în transformare. Moji este destul de unic în domeniul său deoarece intră în mintea practicanților HR, dar înțelege și afacerea și este de asemenea foarte tehnic. Poate ajusta pe măsură ce este nevoie. A fost cel mai bun pachet din clasă.
Sistemele vin și pleacă și oamenii pot gestiona predările, dar există ceva cu adevărat unic în cât de pasionat și capabil este Moji. A fost la birou și a întâlnit și a instruit pe toți. Acest nivel de consultanță nu-l găsești în toate colțurile.
Până la 85% din săptămâna noastră de lucru era ocupată cu recrutarea, contractele și scrisorile de ofertă. Acum aș spune că povara administrativă a scăzut cu 40% pentru că nu mai vânăm emailuri una după alta.
Nu aveam un sistem HR înainte; totul era manual și pe foi de calcul. Grouper a făcut totul atât de simplu și a fost o schimbare reală, nu numai pentru mine, ci pentru managerii noștri. Ei nu îmi trimit emailuri cerând informații. Aș spune că a redus partea administrativă cu aproximativ 40%.
Este serviciul pentru clienți în care au excelență. Am fost surprins că poți să trimiți un email unui individ anume cu o problemă. În măsura în care avem vreo întrebare, acesta revine cel mai rapid pe care l-am văzut vreodată. Și întotdeauna este rezolvat. Nu este nimic din ceea ce vezi la mulți alți furnizori, unde furnizorul îți trimite un răspuns generic sau nu există flexibilitate.
La început, nivelul de service a fost foarte înalt. Am avut ocazia să lucrăm împreună cu managerul nostru de cont, care a fost strălucitor. Este atât de orientat spre servicii și dorește să înțeleagă nevoile și problemele noastre. Este atât de rapid: când am o cerere, întotdeauna răspunde imediat și suntem cu adevărat mulțumiți.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Este extrem de valoros. Managerul nostru de cont este un bun prieten în această etapă. El sare cu plăcere într-un apel pentru a arăta o caracteristică anume a sistemului sau pentru a explica pas cu pas. Trimit un email dimineața și revine în câteva ore. Este grozav să ai pe cineva la nivel personal cu care te poți interacta.
Viteza răspunsului. Ei abordează lucrurile întotdeauna foarte rapid. Suntem o echipă mare, iar noi visăm să facem lucrurile puțin mai ușor. Uneori venim cu idei pe care le considerăm realizabile, așa că întotdeauna contactăm Grouper. Am toate informațiile accesibile, nu mai este nevoie să caut un fișier fizic; totul este acolo pe platformă. De neprețuit!
Cu furnizori externalizați, nu știi cine va răspunde sau cât timp va dura să aștepți. În schimb, eu pur și simplu trimit mereu email către Grouper și răspund repede și vor încerca mereu să găsească o soluție.
Suntem cu Grouper din 2019 și îi vedem ca pe un partener foarte apropiat. Am recunoaște, de asemenea, că înțeleg afacerea noastră.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Aceasta este frumusețea de a lucra cu o companie ca Grouper. Suntem o mică IMM și tipul de suport de care avem nevoie este exact ceea ce primim.
Grouper este foarte receptiv și managerul nostru de cont are cunoaștere excelentă și ne poate oferi idei și ne arată cum să utilizăm și mai mult sistemul. Serviciul a fost foarte lin: este o schimbare mare, dar echipa a fost foarte receptivă și, de asemenea, bună la partajarea informațiilor.
Grouper are sediul în Irlanda, așa că, din perspectiva noastră, a fost mult mai ușor în termeni de comunicare și suportul de care aveam nevoie. Sunt foarte eficienți, răspund la toate emailurile noastre în timp util. Urmăresc și, dacă este nevoie, organizează întâlniri pentru a discuta problemele și le rezolvă în mod eficient.
Managerul nostru de cont a fost pe fază și foarte receptiv. Nu este o sarcină mică să muți sisteme software, așa că am fost în contact destul de des. S-a asigurat că primesc ceea ce aveam nevoie la timp. Am fost ținut la curent și comunicarea a fost foarte transparentă, așa că am știut întotdeauna ce se întâmplă.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Aș spune că serviciul este foarte prietenos pentru utilizator, sprijină, cu timpi de răspuns rapizi. Experiența clientului este bună. Și având același manager de cont pentru a construi acea relație, știu că pot să intru într-un apel și există flexibilitate în modul în care poate fi furnit suportul. Această consistență pe care o obținem cu Grouper este foarte valoroasă.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Ce este unic la Grouper? Aș spune că sunt foarte receptivi, de încredere și susținători. Când am încercat să configurăm evaluările de performanță automat în sistem, am avut câteva apeluri în care au partajat ecranul pentru a-mi arăta cum să configurez corect. Mulțumiri lui Grouper.
Managerul nostru de cont este foarte, foarte ajutător și va sări întotdeauna într-un apel. Poate fi doar câteva minute, dar este mult mai ușor să vorbești cu cineva și să partajezi ecranul. Recent, am vrut să modific un câmp și să schimb fila job. A făcut asta foarte repede. pe alte sisteme, am petrecut timp încercând să rezolv ceva și, poate, în cele din urmă am ajuns acolo, dar a durat o oră.
Grouper's cale este foarte utilă și personal o consider extrem de folositoare, deoarece economisește timp, iar la finalul zilei asta înseamnă economisirea banilor companiei, deoarece nu pierd timpul căutând informații.
Simt că, dacă trebuie să contactez și să vorbesc cu Account Manager-ul nostru, el va încerca să găsească o soluție. El cunoaște sistemul foarte bine, deci cunoașterea lui tehnică este foarte bună. Simt că, mergând la el, primesc expertiză tehnică și încearcă să rezolve alte probleme cu soluția. Știind că am Grouper care ne susține ca client, mă face să mă simt mai liniștit.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Aveam nevoie doar de ceva care să-mi faciliteze viața, în loc să am înregistrări manuale peste tot. Grouper au fost atât de utili încât au făcut tot setup-ul conform cerințelor mele, ceea ce mi-a facilitat navigarea în sistem cu informațiile deja existente.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Întotdeauna am avut de-a face cu un punct de contact personal la Grouper, care era foarte implicat, mai ales în etapele incipiente.
Din cauza industriei în care activăm, acordăm probabil mai multă atenție aspectelor de servicii pentru clienți, iar această promptitudine este extrem de importantă pentru noi. Acest lucru m-a ajutat să fiu atât de satisfăcut/ă de suport. Managerul nostru de cont este mereu eficient în a reveni cu răspunsuri, iar mie îmi place faptul că există o notă personală: a avea un singur punct de referință este foarte util, la fel cum clienții noștri apreciază o față familiară în care pot avea încredere.
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