Etapa 10: Sucesso do Cliente
Uma parceria de sucesso do cliente para a vida útil da sua plataforma
Um gerente de conta nomeado, revisões regulares de negócio e uma relação construída em torno dos seus resultados, para que o valor continue a crescer long depois do go-live.
Parte da <a href="bamboohr-services">jornada do cliente Grouper</a>: etapa 10 de 12, Customer Success.
Grouper não é uma transação. A nossa parceria de sucesso do cliente associa-o a um gerente de conta nomeado que conhece a sua organização, realiza revisões regulares e o ajuda a obter mais da plataforma a cada trimestre.
Medimos o sucesso pelos seus resultados: adoção, eficiência e o valor que a tecnologia de RH traz ao seu negócio.
Porquê a Grouper
Uma consultoria europeia de tecnologia de RH, não apenas um revendedor
Grouper is an Irish company with consultants across Europe and the Middle East. We deliver the whole engagement, from first discovery workshop to long-term optimisation. BambooHR is one component of what we do.
European implementation partner
Uma empresa irlandesa com escritórios em Londres, Belfast, Dublin, Dubai e Kuwait, a entregar na região no seu fuso horário.
Equipes locais especializadas
Local consultants, accredited project managers, HR, technical, API, security and integration specialists on every engagement.
Implementation services
Implementation, migration, training and support can be scoped alongside your BambooHR subscription, with pricing set out in your proposal.
Long-term account management
Um gerente de conta nomeado, revisões de negócio trimestrais e uma parceria que perdura ao longo da vida da sua plataforma.
Vista de assinatura
A continuous improvement loop
A operação é um ciclo, não uma entrega. Selecione uma etapa do ciclo e veja o nível de suporte que se adequa às suas necessidades.
Run day to day
Helpdesk local e admin-as-a-service mantêm a plataforma a funcionar para as suas pessoas, no seu fuso horário.
- Helpdesk local
- Admin-as-a-service
- Release management
O que inclui a parceria
Gerente de conta nomeado
Uma pessoa que conhece a sua organização e detém o seu sucesso.
Revisões de negócio
Revisões trimestrais de adoção, configuração e novas oportunidades.
Alinhamento da roadmap
Mantemos a sua plataforma alinhada à evolução da sua estratégia de RH.
Rastreamento de resultados
Medimos e reportamos o valor que está a obter.
Perguntas frequentes
Tudo o que precisa de saber sobre customer success com a Grouper. Ainda tem alguma pergunta? Fale com um consultor.
What does a named account manager actually do?
Your account manager is one person who knows your organisation, owns your success and is your consistent point of contact for the life of the platform. They run your reviews, coordinate the specialists you need and keep the platform aligned to your evolving HR strategy.
How is the customer success partnership priced?
Account management and business-review arrangements are set out in your proposal, together with any associated charges.
How often will we meet?
The core rhythm is a quarterly business review, supported by more frequent contact as needs arise, especially around changes, new initiatives or busy periods. We tailor the cadence to how active your platform and organisation are.
How is this different from managed support?
Managed support keeps the platform running day to day, whilst customer success looks forward at outcomes, adoption and where the platform can deliver more value. The two work together: support handles the operational, success handles the strategic relationship.
How do you measure success in the partnership?
We measure your outcomes, not our activity: adoption and self-service usage, efficiency gains, and the value HR technology delivers to the business. We baseline these early and track them through your reviews so progress is visible and provable.
Who from our side should be involved?
Typically your HR leadership and a key IT or systems contact take part, with wider stakeholders joining when a topic is relevant. Your account manager keeps the group right-sized so reviews stay useful rather than becoming large meetings.
What happens if our needs or team change?
The partnership is built to flex with you, whether you restructure, grow into new countries or change HR leadership. Your account manager reassesses priorities, and we can provide fractional expertise or transition cover through our strategic advisory service if needed.
How do you keep the platform aligned to our strategy?
We revisit your goals regularly and map the platform roadmap against them, so configuration, integrations and analytics keep pace with where the organisation is heading. This roadmap alignment is a core part of every review.
Can you help us build a business case for further investment?
Yes. Your account manager can help quantify the value already delivered and build a defensible case for further investment, whether that is added analytics, automation or new integrations. This draws on the outcome data we track together.
How does customer success handle our data responsibly?
All outcome tracking and reporting respects your permission model and GDPR principles, using aggregated and role-appropriate data rather than exposing individual records unnecessarily. Your account manager works within the same security controls as the rest of your team.
What if we are not getting enough value?
That is exactly what the partnership exists to catch. If adoption or outcomes are lagging, your account manager works with you to find the cause and build a plan, drawing on training, change management, continuous improvement or advisory as appropriate.
Autêntico Suporte. Resultados Reais. Transformação Real.
RH confiável, entregue localmente por Grouper
Mostramos-lhe o que um parceiro europeu entrega
Fale com a Grouper sobre customer success, ou sobre um projeto completo desde a descoberta até à implementação, suporte e melhoria contínua.
