HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Baca selengkapnya
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Baca selengkapnya
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Baca selengkapnya
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Baca selengkapnya
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Baca selengkapnya
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Baca selengkapnya
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Baca selengkapnya
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Baca selengkapnya
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Baca selengkapnya
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Baca selengkapnya
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Baca selengkapnya
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Baca selengkapnya
Attrition
The gradual reduction of a workforce as employees leave and are not always replaced. Baca selengkapnya
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Baca selengkapnya
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Baca selengkapnya
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Baca selengkapnya
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Baca selengkapnya
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Baca selengkapnya
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Baca selengkapnya
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Baca selengkapnya
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Baca selengkapnya
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Baca selengkapnya
Burnout
A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress. Baca selengkapnya
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Baca selengkapnya
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Baca selengkapnya
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Baca selengkapnya
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Baca selengkapnya
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Baca selengkapnya
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Baca selengkapnya
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Baca selengkapnya
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Baca selengkapnya
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Baca selengkapnya
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Baca selengkapnya
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Baca selengkapnya
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Baca selengkapnya
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Baca selengkapnya
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Baca selengkapnya
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Baca selengkapnya
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Baca selengkapnya
Cost of Turnover
The total financial impact of losing and replacing an employee. Baca selengkapnya
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Baca selengkapnya
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Baca selengkapnya
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Baca selengkapnya
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Baca selengkapnya
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Baca selengkapnya
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Baca selengkapnya
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Baca selengkapnya
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Baca selengkapnya
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Baca selengkapnya
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Baca selengkapnya
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Baca selengkapnya
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Baca selengkapnya
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Baca selengkapnya
Employee Self-Service
Systems letting employees view and update their own HR information directly. Baca selengkapnya
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Baca selengkapnya
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Baca selengkapnya
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Baca selengkapnya
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Baca selengkapnya
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Baca selengkapnya
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Baca selengkapnya
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Baca selengkapnya
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Baca selengkapnya
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Baca selengkapnya
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Baca selengkapnya
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Baca selengkapnya
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Baca selengkapnya
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Baca selengkapnya
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Baca selengkapnya
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Baca selengkapnya
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Baca selengkapnya
Furlough
A temporary, agreed pause in work — often with reduced or state-supported pay — during which employment continues. Baca selengkapnya
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Baca selengkapnya
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Baca selengkapnya
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Baca selengkapnya
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Baca selengkapnya
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Baca selengkapnya
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Baca selengkapnya
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Baca selengkapnya
Gross Pay
An employee's total earnings before tax, social insurance and other deductions are taken. Baca selengkapnya
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Baca selengkapnya
Headcount
The total number of employees in an organisation, team or category at a given point in time. Baca selengkapnya
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Baca selengkapnya
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Baca selengkapnya
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Baca selengkapnya
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Baca selengkapnya
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Baca selengkapnya
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Baca selengkapnya
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Baca selengkapnya
Hybrid Work
A working model combining time in the workplace with time working remotely. Baca selengkapnya
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Baca selengkapnya
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Baca selengkapnya
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Baca selengkapnya
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Baca selengkapnya
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Baca selengkapnya
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Baca selengkapnya
Job Description
A document setting out the purpose, duties and requirements of a specific role. Baca selengkapnya
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Baca selengkapnya
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Baca selengkapnya
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Baca selengkapnya
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Baca selengkapnya
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Baca selengkapnya
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Baca selengkapnya
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Baca selengkapnya
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Baca selengkapnya
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Baca selengkapnya
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Baca selengkapnya
Lay-Off
A temporary suspension of work, and pay, when an employer has no work available. Baca selengkapnya
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Baca selengkapnya
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Baca selengkapnya
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Baca selengkapnya
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Baca selengkapnya
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Baca selengkapnya
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Baca selengkapnya
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Baca selengkapnya
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Baca selengkapnya
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Baca selengkapnya
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Baca selengkapnya
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Baca selengkapnya
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Baca selengkapnya
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Baca selengkapnya
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Baca selengkapnya
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Baca selengkapnya
Moonlighting
Holding a second job or side business alongside one's main employment. Baca selengkapnya
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Baca selengkapnya
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Baca selengkapnya
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Baca selengkapnya
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Baca selengkapnya
Notice Period
The advance warning either party must give before ending the employment relationship. Baca selengkapnya
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Baca selengkapnya
Occupational Health
Services and practices that protect and promote employees' health at work. Baca selengkapnya
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Baca selengkapnya
Offboarding
The structured process of managing an employee's departure from the organisation. Baca selengkapnya
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Baca selengkapnya
One-to-One
A regular, private conversation between a manager and a team member. Baca selengkapnya
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Baca selengkapnya
Outplacement
Support provided to departing employees to help them find new roles. Baca selengkapnya
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Baca selengkapnya
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Baca selengkapnya
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Baca selengkapnya
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Baca selengkapnya
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Baca selengkapnya
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Baca selengkapnya
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Baca selengkapnya
PAYE
The system for deducting income tax and social contributions from wages at source. Baca selengkapnya
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Baca selengkapnya
Peer Review
Feedback on an employee's performance gathered from their colleagues. Baca selengkapnya
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Baca selengkapnya
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Baca selengkapnya
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Baca selengkapnya
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Baca selengkapnya
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Baca selengkapnya
Preboarding
Engagement and preparation activities between a signed offer and the first day. Baca selengkapnya
Probation
An initial period of employment during which suitability for the role is assessed. Baca selengkapnya
Probation Period
An initial period of employment during which suitability for the role is assessed. Baca selengkapnya
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Baca selengkapnya
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Baca selengkapnya
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Baca selengkapnya
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Baca selengkapnya
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Baca selengkapnya
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Baca selengkapnya
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Baca selengkapnya
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Baca selengkapnya
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Baca selengkapnya
Reskilling
Training employees for a substantially different role from the one they currently hold. Baca selengkapnya
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Baca selengkapnya
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Baca selengkapnya
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Baca selengkapnya
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Baca selengkapnya
Rostering
Scheduling employees' shifts to match staffing needs and legal requirements. Baca selengkapnya
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Baca selengkapnya
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Baca selengkapnya
Pembandingan Gaji
Comparing pay for roles against external market data to inform reward decisions. Baca selengkapnya
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Baca selengkapnya
Secondment
A temporary assignment of an employee to a different role, team or organisation. Baca selengkapnya
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Baca selengkapnya
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Baca selengkapnya
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Baca selengkapnya
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Baca selengkapnya
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Baca selengkapnya
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Baca selengkapnya
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Baca selengkapnya
Span of Control
The number of direct reports a manager is responsible for. Baca selengkapnya
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Baca selengkapnya
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Baca selengkapnya
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Baca selengkapnya
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Baca selengkapnya
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Baca selengkapnya
Akuisisi Talenta
The strategic, long-term function of attracting and hiring the people an organisation needs. Baca selengkapnya
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Baca selengkapnya
Waktu dan Kehadiran
Systems and processes for recording when employees work and are absent. Baca selengkapnya
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Baca selengkapnya
Imbalan Total
The full package of pay, benefits and non-financial rewards an employee receives. Baca selengkapnya
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Baca selengkapnya
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Baca selengkapnya
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Baca selengkapnya
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Baca selengkapnya
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Baca selengkapnya
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Baca selengkapnya
Vacancy
An open position an organisation intends to fill. Baca selengkapnya
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Baca selengkapnya
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Baca selengkapnya
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Baca selengkapnya
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Baca selengkapnya
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Baca selengkapnya
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Baca selengkapnya
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Baca selengkapnya
Works Council
A body representing employees in information and consultation with the employer. Baca selengkapnya
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Baca selengkapnya
“Idealnya adalah apa yang kita miliki sekarang dengan Grouper.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Apa kata pelanggan kami
Idealnya adalah apa yang kita miliki sekarang dengan Grouper.
Dengan laju rekrutmen kita, Anda tidak punya waktu untuk googling atau menonton video tutorial. Fakta bahwa kita memiliki seseorang untuk diajak bicara dan memberi solusi praktis dengan sangat cepat sangat berharga. Layanan pelanggan mereka tak tertandingi.
Hubungan kerja dengan Grouper sangat luar biasa. Manajer akun kami ramah, sopan, dan mudah diajak. Pengetahuan dan keahlian mereka sangat baik dan ada jaminan besar bahwa saya bisa membiarkan sistem melakukan apa yang seharusnya dilakukan. Ini mengurangi tekanan pada tim kami.
Implementasi berjalan lancar. Grouper selalu responsif dan manajer akun kami teliti serta sigap, dan fleksibel dalam hal waktu serta bantuan yang mereka berikan. Sekarang sistem telah terpasang, kapan pun kami mengirim email atau memiliki pertanyaan, mereka kemungkinan besar akan kembali dalam satu jam.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
Dalam banyak transaksi, penjual tidak terlibat dalam transformasi. Moji sangat unik di bidangnya karena ia memahami pikiran praktisi HR tetapi juga memahami bisnis, dan ia sangat teknis. Ia bisa menyesuaikannya ke tingkat yang diperlukan. Paket terbaik di kelasnya.
Sistem datang dan pergi dan orang bisa melalui proses serah terima, tetapi ada sesuatu yang sangat unik tentang seberapa bersemangat dan mampu Moji. Ia telah berada di kantor, bertemu dan melatih semua orang. Tingkat konsultasi seperti itu tidak ditemukan di mana-mana.
Hingga 85% minggu kerja kami dihabiskan untuk perekrutan, kontrak, dan surat tawaran. Sekarang, saya akan mengatakan beban administrasi kami turun sekitar 40% karena kami tidak lagi memburu email demi email.
Kami sebelumnya tidak memiliki sistem HR; semuanya manual dan menggunakan spreadsheet. Grouper membuat semuanya sangat mudah dan ini benar-benar perubahan, tidak hanya bagi saya tetapi juga bagi para manajer kami. Mereka tidak lagi mengirimkan email meminta informasi. Saya pikir ini mengurangi sisi administrasi sekitar 40%.
Layanan pelanggan adalah hal yang mereka ungguli. Saya terkejut Anda bisa mengirim email kepada individu tertentu dengan masalah. Begitu ada pertanyaan, ia segera kembali secepat yang pernah saya lihat. Dan selalu teratasi. Tidak seperti banyak penyedia lain yang mengirim balasan umum tanpa fleksibilitas.
Pada awalnya, tingkat layanan sangat tinggi. Kami memiliki kesempatan bekerja sama dengan manajer akun kami, yang luar biasa. Dia sangat berorientasi layanan, dan dia ingin memahami kebutuhan serta masalah kami. Dia sangat cepat: begitu ada permintaan saya selalu mendapat respons segera, dan kami sangat senang.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Ini sangat berharga. Manajer akun kami adalah teman yang baik saat ini. Dia akan senang bergabung dalam panggilan untuk menunjukkan fitur sistem tertentu atau menjelaskannya langkah demi langkah. Saya mengirim email di pagi hari dan dia kembali dalam beberapa jam. Sangat senang memiliki seseorang secara pribadi yang bisa Anda ajak berinteraksi.
Kecepatan respons. Mereka selalu menanggapi dengan sangat cepat. Kami tim besar, dan kami berharap membuat segalanya sedikit lebih mudah. Kadang-kadang kami mendapatkan ide yang kami yakini dapat dicapai, jadi kami selalu menghubungi Grouper. Semua informasi dapat diakses, saya tidak perlu mencari berkas fisik: semuanya ada di platform. Tak ternilai!
Dengan beberapa penyedia yang dioutsourcing, Anda tidak tahu siapa yang akan membalas atau berapa lama Anda akan menunggu. Sedangkan saya selalu mengirim email ke Grouper dan mereka langsung membalas serta selalu mencoba menemukan solusi.
Kami telah bersama Grouper sejak 2019 dan melihat mereka sebagai mitra yang sangat dekat. Kami juga mengakui bahwa mereka memahami bisnis kami.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Itu keindahan berurusan dengan perusahaan seperti Grouper. Kami adalah UMKM kecil dan jenis dukungan yang kami butuhkan persis apa yang kami dapatkan.
Grouper sangat responsif dan manajer akun kami memiliki pengetahuan yang bagus, dan mampu memberi kami ide serta menunjukkan bagaimana memanfaatkan sistem lebih lanjut. Layanannya sangat mulus: perubahan besar, tetapi tim sangat responsif dan juga bagus dalam berbagi informasi.
Grouper berbasis di Irlandia sehingga dari perspektif kami, komunikasinya jauh lebih mudah dan dukungan yang kami butuhkan. Mereka sangat efektif, mereka menjawab semua email kami tepat waktu. Mereka menindaklanjuti dan, jika perlu, mereka mengatur pertemuan untuk membahas masalah, dan mereka menyelesaikannya dengan efektif.
Manajer akun kami sigap dan sangat responsif. Menggeser sistem perangkat lunak bukan tugas kecil sehingga kami sering berhubungan. Ia memastikan saya mendapatkan apa yang saya butuhkan tepat waktu. Saya selalu diberi tahu, dan komunikasinya sangat transparan sehingga saya selalu tahu apa yang terjadi.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Saya akan mengatakan layanan ini sangat ramah pengguna, mendukung, dengan waktu respons cepat. Pengalaman pelanggan baik. Dan setelah memiliki manajer akun yang sama untuk membangun hubungan tersebut, saya tahu saya bisa menelepon, dan ada fleksibilitas dalam hal bagaimana dukungan tersebut dapat diberikan. Konsistensi ini sangat berharga dengan Grouper.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Apa yang unik dari Grouper? Saya akan berkata mereka sangat responsif, andal, dan mendukung. Saat kami mencoba mengatur tinjauan kinerja secara otomatis ke dalam sistem, kami melakukan beberapa panggilan di mana mereka berbagi layar untuk menunjukkan cara mengaturnya dengan benar. Terima kasih kepada Grouper.
Manajer akun kami sangat, sangat membantu dan akan selalu bergabung dalam panggilan. Mungkin hanya beberapa menit, tetapi jauh lebih mudah berbicara dengan seseorang dan berbagi layar. Baru-baru ini, saya ingin mengubah satu bidang dan tab pekerjaan. Ia melakukannya sangat cepat. Pada sistem lain, saya menghabiskan waktu mencoba menyelesaikan sesuatu dan mungkin akhirnya ke sana, tetapi membutuhkan satu jam.
Cara Grouper sangat membantu dan secara pribadi saya anggap sangat berguna karena menghemat waktu dan pada akhirnya, itu menghemat uang perusahaan karena saya tidak membuang waktu mencari informasi.
Saya merasa jika saya perlu menghubungi dan berbicara dengan Manajer Akun kami, ia akan berusaha menemukan solusi. Ia memahami sistem dengan sangat baik sehingga pengetahuan teknisnya sangat bagus. Saya merasa dengan mengarah kepadanya, saya mendapatkan keahlian teknis dan ia mencoba menyelesaikan masalah lain dengan solusi. Mengetahui bahwa saya memiliki Grouper untuk mendukung kami sebagai pelanggan, membuat saya lebih yakin.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Saya hanya membutuhkan sesuatu yang membuat hidup saya lebih mudah daripada memiliki catatan manual di mana-mana. Grouper sangat membantu, mereka melakukan semua persiapan sesuai yang saya minta dan itu memudahkan saya menavigasi sistem dengan informasi yang sudah ada.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Kami selalu berurusan dengan kontak pribadi di Grouper, yang sangat terlibat secara langsung, terutama pada tahap awal.
Karena industri kami, kami mungkin lebih memperhatikan aspek layanan pelanggan dan responsivitasnya sangat penting bagi kami. Itu membantu saya sangat puas dengan dukungan. Manajer akun kami selalu baik dalam merespon dan saya menikmati sentuhan pribadi: memiliki satu titik referensi sangat membantu, seperti halnya klien kami suka memiliki wajah yang akrab yang bisa dipercaya.
Berbicara HR dengan lancar.
Use the BambooHR HR Glossary to get up to speed on any term, fast. And when you’re ready to put it into practice - we’re here.
