HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. एसे अधिक पढ़ें
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. एसे अधिक पढ़ें
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. एसे अधिक पढ़ें
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. एसे अधिक पढ़ें
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. एसे अधिक पढ़ें
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. एसे अधिक पढ़ें
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. एसे अधिक पढ़ें
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. एसे अधिक पढ़ें
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. एसे अधिक पढ़ें
Appraisal
A structured review of an employee's performance, contribution and development over a set period. एसे अधिक पढ़ें
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. एसे अधिक पढ़ें
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. एसे अधिक पढ़ें
Attrition
The gradual reduction of a workforce as employees leave and are not always replaced. एसे अधिक पढ़ें
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. एसे अधिक पढ़ें
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. एसे अधिक पढ़ें
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. एसे अधिक पढ़ें
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. एसे अधिक पढ़ें
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. एसे अधिक पढ़ें
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. एसे अधिक पढ़ें
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. एसे अधिक पढ़ें
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. एसे अधिक पढ़ें
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. एसे अधिक पढ़ें
Burnout
A state of physical and emotional exhaustion caused by prolonged, unmanaged workplace stress. एसे अधिक पढ़ें
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. एसे अधिक पढ़ें
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. एसे अधिक पढ़ें
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. एसे अधिक पढ़ें
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. एसे अधिक पढ़ें
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. एसे अधिक पढ़ें
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. एसे अधिक पढ़ें
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. एसे अधिक पढ़ें
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. एसे अधिक पढ़ें
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. एसे अधिक पढ़ें
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. एसे अधिक पढ़ें
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. एसे अधिक पढ़ें
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. एसे अधिक पढ़ें
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. एसे अधिक पढ़ें
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. एसे अधिक पढ़ें
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. एसे अधिक पढ़ें
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. एसे अधिक पढ़ें
Cost of Turnover
The total financial impact of losing and replacing an employee. एसे अधिक पढ़ें
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. एसे अधिक पढ़ें
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. एसे अधिक पढ़ें
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. एसे अधिक पढ़ें
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. एसे अधिक पढ़ें
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. एसे अधिक पढ़ें
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. एसे अधिक पढ़ें
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. एसे अधिक पढ़ें
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. एसे अधिक पढ़ें
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. एसे अधिक पढ़ें
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. एसे अधिक पढ़ें
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. एसे अधिक पढ़ें
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. एसे अधिक पढ़ें
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. एसे अधिक पढ़ें
Employee Self-Service
Systems letting employees view and update their own HR information directly. एसे अधिक पढ़ें
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. एसे अधिक पढ़ें
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. एसे अधिक पढ़ें
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. एसे अधिक पढ़ें
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. एसे अधिक पढ़ें
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. एसे अधिक पढ़ें
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. एसे अधिक पढ़ें
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. एसे अधिक पढ़ें
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. एसे अधिक पढ़ें
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. एसे अधिक पढ़ें
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. एसे अधिक पढ़ें
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. एसे अधिक पढ़ें
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. एसे अधिक पढ़ें
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. एसे अधिक पढ़ें
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. एसे अधिक पढ़ें
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. एसे अधिक पढ़ें
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. एसे अधिक पढ़ें
Furlough
A temporary, agreed pause in work — often with reduced or state-supported pay — during which employment continues. एसे अधिक पढ़ें
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. एसे अधिक पढ़ें
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. एसे अधिक पढ़ें
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. एसे अधिक पढ़ें
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. एसे अधिक पढ़ें
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. एसे अधिक पढ़ें
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. एसे अधिक पढ़ें
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. एसे अधिक पढ़ें
Gross Pay
An employee's total earnings before tax, social insurance and other deductions are taken. एसे अधिक पढ़ें
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. एसे अधिक पढ़ें
Headcount
The total number of employees in an organisation, team or category at a given point in time. एसे अधिक पढ़ें
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. एसे अधिक पढ़ें
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. एसे अधिक पढ़ें
Holiday Pay
The pay an employee receives while taking their entitled annual leave. एसे अधिक पढ़ें
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. एसे अधिक पढ़ें
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. एसे अधिक पढ़ें
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. एसे अधिक पढ़ें
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. एसे अधिक पढ़ें
Hybrid Work
A working model combining time in the workplace with time working remotely. एसे अधिक पढ़ें
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. एसे अधिक पढ़ें
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. एसे अधिक पढ़ें
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. एसे अधिक पढ़ें
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. एसे अधिक पढ़ें
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. एसे अधिक पढ़ें
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. एसे अधिक पढ़ें
Job Description
A document setting out the purpose, duties and requirements of a specific role. एसे अधिक पढ़ें
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. एसे अधिक पढ़ें
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. एसे अधिक पढ़ें
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. एसे अधिक पढ़ें
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. एसे अधिक पढ़ें
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. एसे अधिक पढ़ें
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. एसे अधिक पढ़ें
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. एसे अधिक पढ़ें
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. एसे अधिक पढ़ें
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. एसे अधिक पढ़ें
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. एसे अधिक पढ़ें
Lay-Off
A temporary suspension of work, and pay, when an employer has no work available. एसे अधिक पढ़ें
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. एसे अधिक पढ़ें
Leave Management
The process of requesting, approving, tracking and reporting employee time off. एसे अधिक पढ़ें
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. एसे अधिक पढ़ें
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. एसे अधिक पढ़ें
Line Manager
The person with direct responsibility for managing an individual or team's daily work. एसे अधिक पढ़ें
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. एसे अधिक पढ़ें
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. एसे अधिक पढ़ें
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. एसे अधिक पढ़ें
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. एसे अधिक पढ़ें
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. एसे अधिक पढ़ें
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. एसे अधिक पढ़ें
Mentoring
A developmental relationship where an experienced colleague guides another's growth. एसे अधिक पढ़ें
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. एसे अधिक पढ़ें
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. एसे अधिक पढ़ें
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. एसे अधिक पढ़ें
Moonlighting
Holding a second job or side business alongside one's main employment. एसे अधिक पढ़ें
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. एसे अधिक पढ़ें
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. एसे अधिक पढ़ें
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. एसे अधिक पढ़ें
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. एसे अधिक पढ़ें
Notice Period
The advance warning either party must give before ending the employment relationship. एसे अधिक पढ़ें
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. एसे अधिक पढ़ें
Occupational Health
Services and practices that protect and promote employees' health at work. एसे अधिक पढ़ें
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. एसे अधिक पढ़ें
Offboarding
The structured process of managing an employee's departure from the organisation. एसे अधिक पढ़ें
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. एसे अधिक पढ़ें
One-to-One
A regular, private conversation between a manager and a team member. एसे अधिक पढ़ें
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. एसे अधिक पढ़ें
Outplacement
Support provided to departing employees to help them find new roles. एसे अधिक पढ़ें
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. एसे अधिक पढ़ें
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. एसे अधिक पढ़ें
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. एसे अधिक पढ़ें
Parental Leave
Unpaid, job-protected leave for parents to care for young children. एसे अधिक पढ़ें
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. एसे अधिक पढ़ें
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. एसे अधिक पढ़ें
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. एसे अधिक पढ़ें
PAYE
The system for deducting income tax and social contributions from wages at source. एसे अधिक पढ़ें
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. एसे अधिक पढ़ें
Peer Review
Feedback on an employee's performance gathered from their colleagues. एसे अधिक पढ़ें
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. एसे अधिक पढ़ें
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. एसे अधिक पढ़ें
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. एसे अधिक पढ़ें
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. एसे अधिक पढ़ें
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. एसे अधिक पढ़ें
Preboarding
Engagement and preparation activities between a signed offer and the first day. एसे अधिक पढ़ें
Probation
An initial period of employment during which suitability for the role is assessed. एसे अधिक पढ़ें
Probation Period
An initial period of employment during which suitability for the role is assessed. एसे अधिक पढ़ें
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. एसे अधिक पढ़ें
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. एसे अधिक पढ़ें
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. एसे अधिक पढ़ें
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. एसे अधिक पढ़ें
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. एसे अधिक पढ़ें
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. एसे अधिक पढ़ें
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. एसे अधिक पढ़ें
Reference Check
Verification of a candidate's employment history and suitability with previous employers. एसे अधिक पढ़ें
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. एसे अधिक पढ़ें
Reskilling
Training employees for a substantially different role from the one they currently hold. एसे अधिक पढ़ें
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. एसे अधिक पढ़ें
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. एसे अधिक पढ़ें
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. एसे अधिक पढ़ें
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. एसे अधिक पढ़ें
Rostering
Scheduling employees' shifts to match staffing needs and legal requirements. एसे अधिक पढ़ें
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. एसे अधिक पढ़ें
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. एसे अधिक पढ़ें
वेतन बेंचमार्किंग
Comparing pay for roles against external market data to inform reward decisions. एसे अधिक पढ़ें
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. एसे अधिक पढ़ें
Secondment
A temporary assignment of an employee to a different role, team or organisation. एसे अधिक पढ़ें
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. एसे अधिक पढ़ें
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. एसे अधिक पढ़ें
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. एसे अधिक पढ़ें
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. एसे अधिक पढ़ें
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. एसे अधिक पढ़ें
Skills Matrix
A grid mapping which employees hold which skills, and at what level. एसे अधिक पढ़ें
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. एसे अधिक पढ़ें
Span of Control
The number of direct reports a manager is responsible for. एसे अधिक पढ़ें
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. एसे अधिक पढ़ें
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. एसे अधिक पढ़ें
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. एसे अधिक पढ़ें
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. एसे अधिक पढ़ें
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. एसे अधिक पढ़ें
प्रतिभा अधिग्रहण
The strategic, long-term function of attracting and hiring the people an organisation needs. एसे अधिक पढ़ें
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. एसे अधिक पढ़ें
समय और उपस्थिति
Systems and processes for recording when employees work and are absent. एसे अधिक पढ़ें
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. एसे अधिक पढ़ें
कुल रिवार्ड्स
The full package of pay, benefits and non-financial rewards an employee receives. एसे अधिक पढ़ें
Training Needs Analysis
A systematic assessment of the gap between current and required skills. एसे अधिक पढ़ें
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. एसे अधिक पढ़ें
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. एसे अधिक पढ़ें
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. एसे अधिक पढ़ें
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. एसे अधिक पढ़ें
Upskilling
Developing employees' existing skills to meet evolving role and business needs. एसे अधिक पढ़ें
Vacancy
An open position an organisation intends to fill. एसे अधिक पढ़ें
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. एसे अधिक पढ़ें
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. एसे अधिक पढ़ें
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. एसे अधिक पढ़ें
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. एसे अधिक पढ़ें
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. एसे अधिक पढ़ें
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. एसे अधिक पढ़ें
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. एसे अधिक पढ़ें
Works Council
A body representing employees in information and consultation with the employer. एसे अधिक पढ़ें
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. एसे अधिक पढ़ें
“आदर्श वही है जो हमारे पास अभी Grouper के साथ है.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
हमारे ग्राहक क्या कहते हैं
आदर्श वही है जो हमारे पास अभी Grouper के साथ है.
हमारे भर्ती दर के कारण, आपके पास गूगलिंग या वीडियो ट्यूटोरियल देखने के लिए समय नहीं है। यह सच है कि हमारे पास बात करने के लिए किसी को है और हमें व्यावहारिक समाधान बहुत जल्दी मिलते हैं—उनकी ग्राहक सेवा दूसरे से बेहतर है।
Grouper के साथ कार्य संबंध शानदार रहा है। हमारा खाता प्रबंधक दोस्ताना, समायोजित करने वाला और approachable है। उनकी जानकारी और विशेषज्ञता उत्तम है और यह बड़ा आश्वासन देता है कि मैं सिस्टम को वही करने दूँ जो यह करने के लिए बना है। इससे हमारी टीम पर बहुत सा दबाव कम हुआ है।
कार्यान्वयन सब कुछ ठीक रहा। Grouper हमेशा उत्तरदायी रहा और हमारा खाता प्रबंधक मेहनती और सतर्क है, और समय तथा उनकी प्रदान की गई सहायता के संदर्भ में लचीला है। यहां तक कि जब सिस्टम स्थापित हो गया है, भी जब भी हम ईमेल भेजते हैं या कोई प्रश्न होता है, तो वे शायद एक घंटे के भीतर वापस आ जाएंगे।
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
कई लेनदेन में विक्रेता परिवर्तन के साथ परिवर्तन में शामिल नहीं होता है। Moji अपने क्षेत्र में काफी विशिष्ट है क्योंकि वह HR प्रैक्टिशनर के मन में जाकर व्यवसाय को समझता है, और वह भी तकनीकी रूप से बहुत मजबूत है। वह जिस स्तर तक चाहिये कर सकता है। यह क्लास के सर्वश्रेष्ठ पैकेज थे।
सिस्टम आते और जाते हैं और लोग हैंडओवरों के माध्यम से काम कर सकते हैं पर Moji के जुनून और क्षमता में कुछ बहुत विशेष है। वह कार्यालय में रहे हैं और हर किसी से मिले और प्रशिक्षित किया है। उस प्रकार के कंसल्टिंग को आप हर जगह नहीं पाते।
हमारे कार्य सप्ताह का დაახლოებით 85% हिस्सा भर्ती, अनुबंध और प्रस्ताव पत्र संभालने में गया था। अब मैं कहूंगा कि हमारी एडमिन बोझ 40% कम हो गई है क्योंकि हम ईमेल की एक-एक कर खोज नहीं कर रहे।
हमारे पास पहले HR सिस्टम नहीं था; यह सब मैन्युअल था और स्प्रेडशीट्स पर था। Grouper ने सब कुछ बहुत आसान बना दिया है और यह मेरे लिए ही नहीं हमारे मैनेजरों के लिए भी वास्तविक परिवर्तन रहा है। वे जानकारी माँगने के लिए मुझे ईमेल नहीं कर रहे। मैं कहूँगा कि यह प्रशासनिक बोझ को लगभग 40% कम कर दिया है।
यह ग्राहक सेवा है जिसमें उन्होंने उत्कृष्ट प्रदर्शन किया। मुझे आश्चर्य हुआ कि आप किसी विशिष्ट व्यक्ति को किसी समस्या के साथ ईमेल कर सकते हैं। जैसे ही हमारी कोई क्वेरी होती है, वह सबसे तेज़ वापस आ जाते हैं। और यह हमेशा हल होता है। कई अन्य प्रदाताओं के साथ जो सामान्य प्रतिक्रिया भेजते हैं या कोई लचीलापन नहीं होता, उसके विपरीत यहाँ कुछ भी वैसा नहीं है।
शुरुआत के बिल्कुल शुरू में, सेवा स्तर बहुत ऊँचा था। हमारे अकाउंट मैनेजर के साथ मिलकर काम करने का मौका मिला, जो शानदार थे। वे बेहद सेवा-उन्मुख हैं और हमारी आवश्यकताओं को समझना चाहते हैं और हमारी समस्याओं को हल करना चाहते हैं। वे इतने तेज़ हैं: जब भी मेरी कोई मांग होती है तो वे तुरंत जवाब देते हैं, और हम वास्तव में खुश हैं।
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
यह अत्यंत मूल्यवान है। हमारे अकाउंट मैनेजर इस阶段 में एक अच्छे दोस्त हैं। वह खुशी-खुशी कॉल पर आकर सिस्टम के किसी विशेष फीचर को दिखाने या उसे चरण-दर-चरण समझाने के लिए तैयार रहते हैं। मैं सुबह ईमेल भेजता हूँ और वह कुछ घंटों में वापस आ जाते हैं। किसी के साथ व्यक्तिगत स्तर पर बातचीत करना अच्छा है।
प्रतिक्रिया की गति। वे चीजों को तेजी से संभालते हैं। हम एक बड़ी टीम हैं, और हम कुछ चीजें आसान बनाने का सपना देखते हैं। कभी-कभी हम ऐसे विचार लाते हैं जिन्हें हम संभव मानते हैं, इसलिए हम हमेशा Grouper से संपर्क करते हैं। मेरे पास सभी जानकारी एक्सेस है, मुझे फाइल या फोल्डर के लिए जाना नहीं पड़ता: सब प्लेटफॉर्म पर वहाँ है। अनमोल!
कुछ आउटसोर्स किये गए प्रदाताओं के साथ, आपको नहीं पता कि कौन जवाब देगा या आपको कितनी देर इंतजार करना होगा। जबकि मैं हमेशा Grouper को ईमेल करता हूँ और वे सीधे जवाब दे देते हैं और समस्या खोजने की कोशिश करेंगे।
हम Grouper के साथ 2019 से हैं और हम उन्हें एक बहुत करीबी भागीदार के रूप में देखते हैं। हम यह भी मानते हैं कि वे हमारे व्यवसाय को समझते हैं।
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
यह Grouper जैसे किसी कंपनी से काम करने का आनंद है। हम एक छोटी SME हैं और जिसकी तरह मदद चाहिए वह बिल्कुल वही है जो हमें मिल रही है।
Grouper बहुत प्रतिक्रियाशील है और हमारा खाता प्रबंधक ज्ञानवान है, और हमें विचार दे सकता है तथा सिस्टम का और अधिक उपयोग कैसे करें दिखा सकता है। सेवा बहुत सहज रही है: यह बड़ा बदलाव है, पर टीम बहुत प्रतिक्रियाशील है और जानकारी साझा करने में भी अच्छी है।
Grouper आयरलैंड में स्थित है इसलिए हमारे दृष्टिकोण से संचार और आवश्यक समर्थन के संदर्भ में यह काफी आसान था। वे बहुत प्रभावी हैं, वे हमारे सभी ईमेल समय पर जवाब देते हैं। वे फॉलो-अप करते हैं और यदि आवश्यक हो, तो मुद्दों पर चर्चा के लिए मीटिंग का आयोजन करते हैं और वे उन्हें प्रभावी तरीके से हल करते हैं।
हमारा खाता प्रबंधक सतर्क और वास्तव में प्रतिक्रियाशील था। सॉफ्टवेयर सिस्टम ट्रांसफर एक छोटा कार्य नहीं है इसलिए हम काफी گفتگو करते रहे। उन्होंने सुनिश्चित किया कि मुझे समय पर वह चीज़ मिली जिसका मुझे लाभ चाहिए था। मुझे सूचित रखा गया और संचार बहुत पारदर्शी था, इसलिए मुझे हमेशा पता रहता था कि क्या हो रहा है।
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
मैं कहूँगा कि सेवा उपयोगकर्ता-अनुकूल, सहायक है, और त्वरित प्रतिक्रिया समय के साथ। ग्राहक अनुभव अच्छा है। और वही खाता-प्रबंधक बनाकर संबंध बनाने के कारण, मैं जान सकता हूं कि मैं कॉल कर सकता हूँ, और समर्थन कैसे प्रदान किया जा सकता है इसमें लचीलापन है। Grouper के साथ यह स्थिरता बेहद मूल्यवान है।
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
Grouper के बारे में क्या विशिष्ट है? मैं कहूँगा वे बहुत प्रतिक्रियाशील, भरोसेमंद और सहायक हैं। जब हमने प्रणाली में प्रदर्शन समीक्षाओं को स्वचालित रूप से सेट करने की कोशिश की, तो हमने कुछ कॉल किए जहां वे मुझे यह दिखाने के लिए स्क्रीन साझा करते थे कि इसे सही तरीके से कैसे सेट करें। धन्यवाद Grouper।
हमारा खाता प्रबंधक बहुत, बहुत मददगार है और वह हमेशा कॉल पर आ जाता है। वह बस कुछ मिनट का हो सकता है लेकिन किसी से बात करना और स्क्रीन साझा करना बहुत आसान होता है। हाल ही में, मैं एक फ़ील्ड में संशोधन करना चाहता था और जॉब टैब को बदलना था। उन्होंने यह बहुत तेज़ी से किया। अन्य सिस्टमों पर, मैंने कुछ खोजने की कोशिश में समय लगाया है और संभवतः अंततः पहुँच गया, लेकिन उसमें एक घंटा लग गया।
Grouper का तरीका बहुत सहायक है और मुझे व्यक्तिगत रूप से यह उपयोगी लगता है क्योंकि यह समय बचाता है और अंततः कंपनी का पैसा बचाता है क्योंकि मैं जानकारी खोजने में समय बर्बाद नहीं कर रहा हूँ।
मुझे लगता है कि अगर मुझे हमारे Account Manager से संपर्क करना पड़े, तो वे संभव समाधान ढूंढ़ने की पूरी कोशिश करेंगे। उन्हें सिस्टम बहुत अच्छी तरह से आता है इसलिए उनकी तकनीकी ज्ञान भी बहुत अच्छा है। मुझे लगता है कि उनके पास जाने से मुझे तकनीकी विशेषज्ञता मिलती है और वे समाधान के साथ अन्य समस्याओं को भी हल करने की कोशिश करते हैं। यह जानकर कि Grouper हमारे समर्थक के रूप में मौजूद है, मुझे अधिक आश्वस्त महसूस होता है।
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
मुझे सिर्फ इतना चाहिए था कि मेरी जिंदगी आसान हो जाए—हर जगह मैन्युअल रिकॉर्ड्स रखने के बजाय। Grouper बहुत मददगार थे, उन्होंने मेरी बताई गई सभी सेटअप्स कर दिए और इससे मुझे सिस्टम के चारों ओर नेविगेट करना आसान हुआ क्योंकि वहां पहले से जानकारी है।
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
हम हमेशा Grouper में व्यक्तिगत संपर्क व्यक्ति के साथ काम करते रहे हैं, जो प्रारम्भिक चरणों में खास तौर पर हाथ से काम करते थे।
इस उद्योग की वजह से, हम शायद ग्राहक सेवा के पहलुओं और उसकी प्रतिक्रियाशीलता पर अधिक ध्यान देते हैं। यह हमारे लिए बहुत महत्वपूर्ण था। इससे मैं समर्थन से इतने संतुष्ट रहा हूँ। हमारा खाता प्रबंधक हमेशा वापस आने में अच्छा है और मुझे यह पसंद है कि यह एक व्यक्तिगत स्पर्श देता है: एक एकल संदर्भ बिंदु होना वास्तव में मददगार है, जैसे हमारे क्लाइंट एक परिचित चेहरा पसंद करते हैं जिसे वे भरोसा कर सकें।
HR को धाराप्रवाह बोलें।
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