HR Glossary
A plain-English guide to HR terms, acronyms, and concepts. Whether you’re new to HR or a seasoned pro, this glossary has you covered.
360-Degree Feedback
Performance feedback gathered from an employee's manager, peers, reports and themselves. Leer más
Abandonment of Employment
When an employee stops attending work without notice or explanation, appearing to have left the job. Leer más
Absence Management
The policies and processes an organisation uses to record, monitor and reduce unplanned employee absence. Leer más
Absenteeism
Habitual or unplanned absence from work beyond agreed leave, often signalling deeper engagement or health issues. Leer más
Accrual (Leave Accrual)
The gradual build-up of entitlements such as annual leave as an employee works through the year. Leer más
Adverse Impact
When a seemingly neutral policy or practice disproportionately disadvantages a protected group. Leer más
Annual Leave
Paid time off that employees are entitled to take each year for rest and personal use. Leer más
Annualised Hours
A contract that sets total working hours over a year rather than per week, allowing flexible scheduling. Leer más
Applicant Tracking System (ATS)
Software that manages job applications from advertisement through to hire, centralising the recruitment pipeline. Leer más
Appraisal
A structured review of an employee's performance, contribution and development over a set period. Leer más
Apprenticeship
A structured programme combining paid work with formal training that leads to a recognised qualification. Leer más
At-Will Employment
A US doctrine allowing either employer or employee to end employment at any time, for almost any reason. Leer más
Background Check
Verification of a candidate's history — such as identity, references and qualifications — before employment begins. Leer más
Banded Hours
A right for workers with variable hours to be placed on a contract band reflecting the hours they actually work. Leer más
Bank Holiday (Public Holiday)
A day recognised by statute on which most workers are entitled to paid time off or an alternative benefit. Leer más
Benchmarking
Comparing an organisation's pay, benefits or practices against the market or peers to stay competitive. Leer más
Benefit in Kind (BIK)
A non-cash perk provided to an employee, such as a company car or health cover, that may be taxable. Leer más
Bereavement Leave
Time off granted to an employee following the death of a close family member or dependant. Leer más
Blended Workforce
A workforce combining permanent employees with contractors, temporary and freelance workers. Leer más
Bonus
An additional payment made to an employee, usually to reward performance or the achievement of targets. Leer más
Bradford Factor
A formula that weights frequent short absences more heavily than occasional long ones to flag absence patterns. Leer más
Candidate Experience
The overall impression a job applicant forms of an employer throughout the recruitment process. Leer más
Career Break
An extended period of agreed unpaid leave during which the employment relationship is preserved. Leer más
Career Pathing
Mapping the possible routes an employee can take to progress and develop within an organisation. Leer más
Carer's Leave
Time off that allows an employee to provide care for a person in need of significant support. Leer más
Casual Worker
A worker engaged on an irregular, as-needed basis with no guaranteed hours or ongoing commitment. Leer más
Collective Agreement
A negotiated agreement between an employer and a trade union setting terms for a group of employees. Leer más
Collective Bargaining
Negotiation between employers and trade unions over pay, conditions and workplace terms for a group of workers. Leer más
Compassionate Leave
Discretionary or contractual time off granted to deal with a personal or family emergency or crisis. Leer más
Compensation
The total financial reward an employee receives for their work, including salary and variable pay. Leer más
Competency Framework
A structured set of skills, behaviours and knowledge that defines effective performance in a role. Leer más
Compressed Hours
Working full-time hours over fewer, longer days rather than the standard working week. Leer más
Constructive Dismissal
When an employee resigns because the employer's serious breach of contract left them no reasonable choice. Leer más
Continuous Service
The unbroken length of time an employee has worked for an employer, which affects statutory rights. Leer más
Contract of Employment
The legally binding agreement setting out the terms and conditions between employer and employee. Leer más
Core Hours
The part of the working day when all employees must be available, within a flexible-hours arrangement. Leer más
Corrective Action
Steps taken to address and remedy an employee's underperformance or misconduct. Leer más
Cost of Turnover
The total financial impact of losing and replacing an employee. Leer más
Cost per Hire
The total average cost of filling a vacancy, from advertising and agency fees to internal time. Leer más
CSO Returns (Employment Statistics Reporting)
Statutory statistical returns some Irish employers must submit to the Central Statistics Office. Leer más
Culture Fit
How well a candidate's values and working style align with an organisation's culture and norms. Leer más
Deferred Compensation
Earnings set aside to be paid at a later date, such as retirement or the end of a vesting period. Leer más
Digital Nomad
A worker who performs their job remotely while travelling or living in different locations. Leer más
Disciplinary Procedure
A fair, structured process for addressing employee conduct or performance that falls short of standards. Leer más
Diversity, Equity and Inclusion (DEI)
An organisation's efforts to build a diverse workforce and a fair, inclusive environment where everyone can thrive. Leer más
Employee Assistance Programme (EAP)
A confidential support service offering employees help with personal, financial or wellbeing issues. Leer más
Employee Engagement
The emotional commitment employees feel towards their organisation and its goals. Leer más
Employee Handbook
A document that sets out an organisation's policies, procedures and expectations for staff. Leer más
Employee Lifecycle
The stages an employee moves through with an organisation, from attraction to departure. Leer más
Employee Mobility
The movement of employees between roles, teams or locations, internally or across borders. Leer más
Employee Net Promoter Score (eNPS)
A simple metric measuring how likely employees are to recommend their organisation as a place to work. Leer más
Employee Self-Service
Systems letting employees view and update their own HR information directly. Leer más
Employee Self-Service (ESS)
HR software features that let employees view and update their own information and requests. Leer más
Employee Value Proposition (EVP)
The unique set of rewards and benefits an organisation offers employees in return for their skills and contribution. Leer más
Employee Wellbeing
An organisation's efforts to support the physical, mental and financial health of staff. Leer más
Employer Branding
The reputation and image an organisation projects as a place to work, to current and prospective employees. Leer más
Employer of Record (EOR)
A third party that legally employs staff on a company's behalf, often to enable hiring in another country. Leer más
Equal Pay
The legal principle that people must receive the same pay for the same or equivalent work. Leer más
Exit Interview
A conversation with a departing employee to understand why they are leaving and how to improve. Leer más
Exit Management (Offboarding)
The structured process of managing an employee's departure from an organisation. Leer más
Expatriate (Assignee)
An employee sent to work in another country for an extended period on assignment. Leer más
Fixed-Term Contract
An employment contract that ends on a set date or on completion of a specific task or project. Leer más
Flexible Working
Working arrangements that give employees choice over when, where or how much they work. Leer más
FLSA (Fair Labor Standards Act)
The US federal law setting minimum wage, overtime and record-keeping standards for many employees. Leer más
Force Majeure Leave
Short, urgent leave to deal with a sudden family emergency involving injury or illness of a dependant. Leer más
Form W-4 (US)
A US tax form employees complete so employers withhold the correct federal income tax. Leer más
Four-Day Week
A working pattern that reduces the standard working week to four days, often without cutting pay. Leer más
Full-Time Equivalent (FTE)
A unit expressing workforce size by converting all hours worked into full-time positions. Leer más
Garden Leave
A period during notice when an employee stays employed and paid but does not attend work. Leer más
GDPR (General Data Protection Regulation)
The EU data-protection law governing how organisations collect, store and use personal data, including employee data. Leer más
Gender Pay Gap
The difference in average pay between men and women across an organisation or workforce. Leer más
Gig Economy
A labour market built on short-term, task-based or freelance work rather than permanent employment. Leer más
Grievance
A formal complaint raised by an employee about a workplace issue that needs to be addressed. Leer más
Gross Misconduct
Serious wrongdoing so grave that it can justify dismissal without notice or pay in lieu. Leer más
Gross Negligence
A serious failure to take reasonable care that can amount to gross misconduct and justify dismissal. Leer más
Hard Skills
Specific, teachable and measurable abilities such as technical or professional competencies. Leer más
Headcount
The total number of employees in an organisation, team or category at a given point in time. Leer más
Headhunting (Executive Search)
Actively approaching and recruiting talented individuals, often those not actively job-seeking. Leer más
Health and Safety
The legal and practical measures an employer takes to protect the wellbeing of workers at work. Leer más
Holiday Pay
The pay an employee receives while taking their entitled annual leave. Leer más
HR Business Partner (HRBP)
A senior HR professional who works closely with business leaders to align people strategy with goals. Leer más
HRIS (Human Resource Information System)
Software that centralises employee data and automates core HR processes such as records, leave and reporting. Leer más
Human Capital
The collective skills, knowledge and experience of an organisation's people, viewed as an asset. Leer más
Human Capital Management (HCM)
The strategic approach to recruiting, managing and developing people to maximise their value. Leer más
Hybrid Work
A working model combining time in the workplace with time working remotely. Leer más
I-9 Form (US)
A US federal form used to verify an employee's identity and legal authorisation to work in the United States. Leer más
Incentive Pay
Variable pay designed to motivate and reward specific performance, results or behaviours. Leer más
Induction
The process of introducing a new employee to their role, team and organisation in their first days and weeks. Leer más
Insubordination
An employee's deliberate refusal to follow a reasonable and lawful instruction from a manager. Leer más
Internal Mobility
The movement of employees into new roles within the same organisation, through promotion or transfer. Leer más
Job Architecture
A structured framework that defines roles, levels and career paths consistently across an organisation. Leer más
Job Description
A document setting out the purpose, duties and requirements of a specific role. Leer más
Job Evaluation
A systematic method of assessing the relative value of roles to set fair and consistent pay. Leer más
Job Offer
A formal proposal of employment setting out the role, terms and conditions for a chosen candidate. Leer más
Job Sharing
An arrangement where two part-time employees share the duties and hours of one full-time role. Leer más
Key Result Area (KRA)
The broad areas of responsibility in which an employee is expected to deliver results. Leer más
Key Worker (Critical Role)
An employee whose role is essential to core operations or, in a wider sense, to essential public services. Leer más
Knowledge Management
Capturing, organising and sharing an organisation's collective knowledge so it is not lost. Leer más
KPI (Key Performance Indicator)
A measurable value that shows how effectively an individual, team or organisation is meeting a key objective. Leer más
KSA (Knowledge, Skills and Abilities)
The knowledge, skills and abilities a person needs to perform a role effectively. Leer más
Labour Turnover
The rate at which employees leave an organisation and are replaced over a given period. Leer más
Lateral Move
A sideways move to a role at a similar level, broadening experience rather than increasing seniority. Leer más
Learning and Development (L&D)
Activities that build employees' skills, knowledge and capabilities to support performance and growth. Leer más
Leave Management
The process of requesting, approving, tracking and reporting employee time off. Leer más
Leave of Absence
An authorised period away from work, paid or unpaid, outside normal holiday entitlement. Leer más
Letter of Offer
A written offer of employment setting out the main terms a candidate is being asked to accept. Leer más
Line Manager
The person with direct responsibility for managing an individual or team's daily work. Leer más
Living Wage
A voluntary pay rate calculated to cover the basic cost of a decent standard of living. Leer más
Long-Service Award
Recognition given to employees for reaching significant milestones of continuous service. Leer más
Management by Objectives (MBO)
A management approach where goals are agreed jointly and progress measured against them. Leer más
Maternity Leave
Protected time off around childbirth for the birth parent, with statutory and often contractual pay. Leer más
Matrix Organisation
A structure where employees report to more than one manager across functions and projects. Leer más
Mediation
A voluntary, confidential process where a neutral third party helps resolve a workplace dispute. Leer más
Mentoring
A developmental relationship where an experienced colleague guides another's growth. Leer más
Merit Increase
A permanent rise in base pay awarded for individual performance rather than cost of living. Leer más
Minimum Notice
The shortest period of notice an employer must give before terminating employment, set by law. Leer más
Minimum Wage
The lowest hourly rate an employer may lawfully pay most workers. Leer más
Moonlighting
Holding a second job or side business alongside one's main employment. Leer más
National Insurance / PRSI
Mandatory social insurance contributions funding state benefits and pensions. Leer más
Night Work
Work carried out during night-time hours, subject to specific health and hours protections. Leer más
Nine-Box Grid
A talent tool plotting employees by current performance against future potential. Leer más
Non-Compete Clause
A contractual term restricting an employee from competing with their employer after leaving. Leer más
Notice Period
The advance warning either party must give before ending the employment relationship. Leer más
Objectives and Key Results (OKRs)
A goal-setting framework linking ambitious objectives to measurable key results. Leer más
Occupational Health
Services and practices that protect and promote employees' health at work. Leer más
Occupational Pension
A workplace pension scheme set up by an employer to provide retirement income for staff. Leer más
Offboarding
The structured process of managing an employee's departure from the organisation. Leer más
Onboarding
The process of integrating a new employee into the organisation so they become effective and engaged. Leer más
One-to-One
A regular, private conversation between a manager and a team member. Leer más
Organisational Chart
A visual map of reporting lines, roles and structure within an organisation. Leer más
Outplacement
Support provided to departing employees to help them find new roles. Leer más
Overtime
Hours worked beyond an employee's normal contracted hours, sometimes at an enhanced rate. Leer más
Overtime Premium
The enhanced rate, above normal pay, paid for hours worked as overtime. Leer más
Parent's Leave
A State-paid period of leave available to each parent during a child's early years. Leer más
Parental Leave
Unpaid, job-protected leave for parents to care for young children. Leer más
Paternity Leave
Short, protected leave for the relevant parent around the birth or adoption of a child. Leer más
Pay in Lieu of Notice (PILON)
A payment covering the notice period so employment can end immediately. Leer más
Pay Transparency
Openness about pay levels, structures and the basis on which pay decisions are made. Leer más
Payroll
The process of calculating and paying employees' wages, along with related tax and deductions. Leer más
Peer Review
Feedback on an employee's performance gathered from their colleagues. Leer más
Pension (Occupational)
A retirement savings arrangement, often supported by employer contributions, for employees' later life. Leer más
Pension Auto-Enrolment
A scheme automatically enrolling eligible workers into a retirement savings plan. Leer más
Pension Contribution
Money paid into an employee's retirement savings by the employee, employer or both. Leer más
Performance Improvement Plan (PIP)
A structured, time-bound plan to help an underperforming employee meet expectations. Leer más
Performance Management
The ongoing process of setting expectations, giving feedback and supporting employees to perform well. Leer más
Preboarding
Engagement and preparation activities between a signed offer and the first day. Leer más
Probation
An initial period of employment during which suitability for the role is assessed. Leer más
Probation Period
An initial period of employment during which suitability for the role is assessed. Leer más
Probationary Review
A structured assessment of a new hire's suitability during or at the end of probation. Leer más
Protected Disclosure
A worker's report of wrongdoing that is legally protected from penalisation. Leer más
Psychometric Testing
Standardised assessments measuring aptitude, personality or behavioural traits in recruitment. Leer más
Quiet Quitting
Doing only what a role strictly requires, without going above and beyond. Leer más
Reasonable Accommodation
Adjustments enabling a person with a disability to work, unless they cause disproportionate burden. Leer más
Recruitment
The end-to-end process of attracting, selecting and hiring people to fill roles in an organisation. Leer más
Redundancy
Dismissal because a role is no longer needed, rather than because of the individual's conduct or capability. Leer más
Reference Check
Verification of a candidate's employment history and suitability with previous employers. Leer más
Remote Work
An arrangement where employees carry out their duties away from a central workplace, typically from home. Leer más
Reskilling
Training employees for a substantially different role from the one they currently hold. Leer más
Restrictive Covenant
A contractual clause limiting an employee's activities during or after employment. Leer más
Retention (Employee Retention)
An organisation's ability to keep its employees and reduce avoidable turnover. Leer más
Right to Disconnect
The principle that employees can disengage from work communications outside working hours. Leer más
Right-to-Work Check
Verifying that a prospective or current employee is legally permitted to work in the relevant country. Leer más
Sabbatical
An extended period of leave, often for rest, study or personal projects, with a right to return. Leer más
Salary Band
A defined pay range for a role or grade, with a minimum, midpoint and maximum. Leer más
Comparativa salarial
Comparing pay for roles against external market data to inform reward decisions. Leer más
Salary Sacrifice
An arrangement where an employee gives up part of their salary for a non-cash benefit. Leer más
Secondment
A temporary assignment of an employee to a different role, team or organisation. Leer más
Settlement Agreement
A legally binding agreement resolving an employment dispute or ending employment on agreed terms. Leer más
Shift Differential
Extra pay for working less desirable shifts, such as nights or weekends. Leer más
Shift Swap
An arrangement where employees exchange rostered shifts, usually with approval. Leer más
Short-Time Working
A temporary reduction in an employee's hours or pay due to reduced work. Leer más
Sick Leave
Time off work due to illness or injury, which may be paid or unpaid. Leer más
Skills Matrix
A grid mapping which employees hold which skills, and at what level. Leer más
Soft Skills
Interpersonal and behavioural abilities such as communication, teamwork and adaptability. Leer más
Span of Control
The number of direct reports a manager is responsible for. Leer más
Staff Handbook
A single document setting out an organisation's policies, procedures and expectations for employees. Leer más
Statutory Redundancy
The minimum redundancy payment prescribed by law for eligible employees. Leer más
Statutory Sick Pay
The minimum sick pay employers must provide by law to eligible employees. Leer más
Stay Interview
A conversation with a current employee to understand what keeps them and what might make them leave. Leer más
Succession Planning
Identifying and developing people to fill critical roles as they become vacant. Leer más
Adquisición de Talento
The strategic, long-term function of attracting and hiring the people an organisation needs. Leer más
Talent Management
The integrated set of practices for attracting, developing and retaining capable people. Leer más
Tiempo y asistencia
Systems and processes for recording when employees work and are absent. Leer más
Total Reward
The complete package of financial and non-financial benefits an employee receives from working. Leer más
Retribución total
The full package of pay, benefits and non-financial rewards an employee receives. Leer más
Training Needs Analysis
A systematic assessment of the gap between current and required skills. Leer más
TUPE
Rules protecting employees' terms when a business or service transfers to a new employer. Leer más
Turnover (Staff Turnover)
The rate at which employees leave an organisation and are replaced over a given period. Leer más
Unconscious Bias
Automatic, unintended judgements about people that can influence workplace decisions. Leer más
Unfair Dismissal
Termination of employment that breaches statutory fairness in reason or process. Leer más
Upskilling
Developing employees' existing skills to meet evolving role and business needs. Leer más
Variable Pay
Compensation that fluctuates with performance, such as bonuses or commission. Leer más
Wellbeing Programme
A coordinated set of initiatives supporting employees' physical, mental and financial health. Leer más
Whistleblowing Policy
A policy setting out how workers can safely report wrongdoing and how the employer responds. Leer más
Workforce Planning
Anticipating future people needs and ensuring the organisation has the right skills at the right time. Leer más
Working Time Directive
EU law setting limits on working hours and minimum rest and leave. Leer más
Workplace Investigation
A structured, impartial process for establishing facts about a workplace complaint or allegation. Leer más
Workplace Relations Commission (WRC)
Ireland's statutory body for employment rights, enforcement and dispute resolution. Leer más
Works Council
A body representing employees in information and consultation with the employer. Leer más
Zero-Hours Contract
An arrangement where the employer does not guarantee any minimum hours of work. Leer más
“El ideal es lo que tenemos ahora con Grouper.”
“I was new to HR and kept nodding along in meetings while having no idea what ATS or FLSA meant. The BambooHR glossary was my secret weapon for the first six months.”
Lo que dicen nuestros clientes
El ideal es lo que tenemos ahora con Grouper.
Con nuestra tasa de contratación, no tienes tiempo para buscar en Google o ver un tutorial en vídeo. Tener a alguien con quien hablar y obtener soluciones prácticas muy rápido es invaluable. Su servicio al cliente es inmejorable.
La relación de trabajo con Grouper ha sido fantástica. Nuestro gerente de cuenta es amable, atento y accesible. Su conocimiento y experiencia han sido estupendos y hay una gran tranquilidad de que puedo dejar que el sistema haga lo que debe hacer. Ha quitado mucha presión a nuestro equipo.
La implementación fue muy buena. Grouper respondió siempre y nuestro gerente de cuenta es diligente y ágil, y flexible en cuanto al tiempo y la ayuda que nos han proporcionado. Incluso ahora que el sistema está establecido, cada vez que enviamos un correo o tenemos una consulta, es muy probable que vuelvan en una hora.
It would be difficult to find a replacement system of the quality and accessibility that we found, for the price and the ease of implementation. Grouper is absolutely an upgrade on what we had before. Interactions are as frequent as we need them, and our contact is typically flexible to have quick calls to discuss. That availability is helpful.
En muchas transacciones, el vendedor no está involucrado en la transformación. Moji es bastante único en su campo porque se mete en la mente de los profesionales de RR. HH., pero también entiende el negocio, y además es muy técnico. Puede llevarlo al nivel que necesite. Fue el mejor paquete de su clase.
Los sistemas van y vienen y las personas pueden trabajar mediante entregas, pero hay algo muy único en lo apasionado y capaz que es Moji. Ha estado en la oficina y ha conocido y formado a todos. Ese nivel de consultoría no se encuentra en todas partes.
Hasta el 85% de nuestra semana de trabajo se ocupaba de reclutamiento, contratos y cartas de oferta. Ahora diría que nuestra carga administrativa ha bajado un 40% porque no estamos cazando correo tras correo.
No teníamos un sistema de RR. HH. antes; todo era manual y en hojas de cálculo. Grouper hizo todo tan fácil y ha sido un cambio real, no solo para mí sino para nuestros gerentes. Ya no me envían correos pidiendo información. Diría que ha reducido la parte administrativa en alrededor del 40%.
Es el servicio al cliente en el que han destacado. Me sorprendió que pudieras enviar un correo a una persona específica con un problema. En cuanto tenemos cualquier consulta, él responde lo más rápido que he visto. Y siempre se soluciona. No hay nada de lo que ves con muchos otros proveedores, donde el proveedor te responde con una respuesta genérica o no hay flexibilidad.
Al principio, el nivel de servicio fue muy alto. Tuvimos la oportunidad de trabajar junto con nuestro gestor de cuentas, que fue brillante. Es tan orientado al servicio, y quiere entender nuestras necesidades y nuestros problemas. Es tan rápido: cuando tengo una solicitud, siempre responde de inmediato, y estamos muy contentos.
With many vendors, reaching out for support often means receiving automated replies and waiting a week for a response. Even then, the replies can feel scripted. With Grouper, however, the support feels more personalised, and solutions are handled efficiently.
Es increíblemente valioso. Nuestro gestor de cuentas es un buen amigo en este momento. Estará encantado de unirse a una llamada para mostrar una función particular del sistema o explicarla paso a paso. Envío un correo por la mañana y él vuelve en un par de horas. Es genial tener a alguien a nivel personal con quien interactuar.
Velocidad de respuesta. Abordan las cosas muy rápido. Somos un equipo grande y soñamos con hacer las cosas un poco más fáciles. A veces se nos ocurren ideas que creemos alcanzables, así que siempre contactamos a Grouper. Tengo toda la información accesible, no tengo que buscar en un archivo o carpeta física: todo está allí en la plataforma. ¡Invaluable!
Con algunos proveedores externalizados, no sabes quién va a responder o cuánto vas a esperar. Mientras que yo siempre envío un correo a Grouper y ellos contestan de inmediato y siempre intentarán encontrar una solución.
Llevamos con Grouper desde 2019 y los vemos como un socio muy cercano. También reconoceríamos que entienden nuestro negocio.
Grouper were so supportive: anything we needed, they helped us with. They gave us demos for features like managing annual leave quotas, so it was just a matter of clicking a few buttons.
Esa es la belleza de tratar con una empresa como Grouper. Somos una PYME y el tipo de apoyo que necesitamos es exactamente lo que estamos recibiendo.
Grouper es muy receptivo y nuestro gestor de cuentas tiene un gran conocimiento, y es capaz de darnos ideas y mostrarnos cómo utilizar el sistema aún más. El servicio ha sido muy fluido: es un gran cambio, pero el equipo ha respondido muy bien y también es bueno compartir información.
Grouper tiene sede en Irlanda, por lo que, desde nuestra perspectiva, fue mucho más fácil en términos de comunicación y del soporte que necesitábamos. Son muy eficaces, responden a todos nuestros correos electrónicos de forma oportuna. Hacen seguimiento y, si necesitamos, organizan reuniones para discutir temas y los resuelven de manera efectiva.
Nuestro gestor de cuentas estuvo atento y muy receptivo. No es una tarea pequeña mover sistemas de software, así que estábamos en contacto bastante a menudo. Se aseguró de que recibiera lo que necesitaba a tiempo. Me mantuvo al tanto y la comunicación fue muy transparente, así que siempre supe lo que estaba pasando.
At the start, Grouper were very helpful. I remember I compiled a list of questions over the first few weeks and we set up a call. The support has always been very helpful, they can come into our system, share the screen and show us live how to use the system.
Diría que el servicio es muy fácil de usar, solidario, con tiempos de respuesta rápidos. La experiencia del cliente es buena. Y haber contado con el mismo gestor de cuentas para construir esa relación, sé que puedo llamar y hay flexibilidad en cuanto a cómo se puede proporcionar ese apoyo. Esta consistencia que obtenemos con Grouper es muy valiosa.
Grouper helped us to navigate a difficult time in the best possible way, as a kind of translator for the system.
¿Qué es lo que hace único a Grouper? Diría que son muy receptivos, fiables y solidarios. Cuando intentamos configurar evaluaciones de rendimiento automáticamente en el sistema, tuvimos un par de llamadas donde compartieron pantalla para mostrarme cómo configurarlo correctamente. Gracias a Grouper.
Nuestro gestor de cuentas es muy, muy útil y siempre se conoce una llamada. Podría ser solo un par de minutos, pero es mucho más fácil hablar con alguien y compartir la pantalla. Recientemente, quería modificar un campo y cambiar la pestaña de trabajo. Lo hizo muy rápido. En otros sistemas, he pasado tiempo tratando de resolver algo y tal vez finalmente llegaba, pero tomó una hora.
La forma de Grouper es muy útil y personalmente lo encuentro realmente útil porque ahorra tiempo y, al final del día, eso ahorra dinero a la empresa porque no estoy perdiendo tiempo buscando información.
Siento que si necesito contactar y hablar con nuestro Gestor de Cuentas, él intentará lo mejor para encontrar una solución. Conoce muy bien el sistema, así que su conocimiento técnico es realmente bueno. Siento que, al acudir a él, obtengo experiencia técnica y él intenta resolver otros problemas con la solución. Saber que tengo a Grouper para apoyarnos como cliente, me da más tranquilidad.
What makes Grouper stand out to me is, we jump on a call and we have the chance to overcome that barrier in communication you can get with emails, or sending tickets to be resolved.
Solo necesitaba algo que me facilitara la vida en lugar de tener registros manuales por todas partes. Grouper fueron muy útiles, hicieron toda la configuración según lo que había pedido y eso facilitó navegar por el sistema con la información ya disponible.
I found Grouper really helpful. We had a few training sessions and they tailored them to the individual or to the questions I had.
We implemented in a matter of weeks whereas if it was left to me, it probably would have delayed the rollout, at a time when I am time poor. It meant the team could look after their own records and I just had to look after the approvals.
Siempre hemos tratado con un punto de contacto personal en Grouper, que era muy práctico, especialmente en las etapas iniciales.
Debido a la industria en la que trabajamos, probablemente prestamos más atención a los aspectos de servicio al cliente y esa capacidad de respuesta es crucial para nosotros. Eso me ha ayudado a estar tan satisfecho con el soporte. Nuestro gestor de cuentas siempre es bueno para responder y me ha gustado el toque personal: tener ese único punto de referencia es realmente útil, tal como a nuestros clientes les gusta tener una cara familiar en la que confiar.
Habla RR. HH. con fluidez.
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